Glenn Davis | Page 48

DESERVING OF EVERY FIVE STAR REVIEW! ABSOLUTELY AWESOME!!! I will start my review by first saying that I am a New Yorker, born and bred, and have lived in New York my entire life. With that background I tend t I will start my review by first saying that I am a New Yorker, born and bred, and have lived in New York my entire life. With that background I tend to be a bit suspicious as well as a bit cynical so for me to say that this was the best car buying experience we have ever had, you know that I was duly impressed. We have bought many, many new cars over the years but have never been treated as good as we were treated by the team at Kelly Cadillac. From the moment we were greeted to the moment we said our goodbyes, my husband and I were treated like we were a couple of incredibly important people. I was truly blown away by the friendliness, knowledge, and professionalism of everyone at Kelly Cadillac. On Wednesday, September 4th, my husband came home from work and I mentioned to him that I did not think our SUV would be big enough for us, four older teenagers, and all of our luggage for our upcoming road trip to Florida the following week, The next morning, my husband began an internet search for an SUV that he knew I would like. He found several that met his criteria and began contacting dealerships, including Kelly Cadillac, which is three hours away and a local dealership 15 minutes from our home. Howard Solodsky promptly returned my husband's emails and calls. The Non-Kelly dealership returned my husband's call much later that morning and then did not get back to us again for the rest of the day. By late afternoon, Thursday, my husband decided to purchase the Expedition from Kelly Cadillac and when I asked him why he chose the dealer three hours away rather than the one fifteen minutes away, he replied that Howard had done everything he could to make this deal work. He said that Howard was a nice guy and felt confident that we were getting a fair deal. The Non-Kelly dealership finally returned our emails with their idea of a deal. My husband wrote back that he was sorry but it was too late as we had made a deal, sight unseen, for another vehicle. Besides, we were rather disgusted with the other dealership's lack of timely responses and dismissive attitude----thanks, but no thanks. Early Friday morning, we set out for the three hour drive and when we arrived we were greeted outside by Howard, who showed us the car we purchased sight unseen and it was every thing I hoped it would be......love at first sight. Once inside, owners Kelley and Geoff Kelly each sought us out and introduced themselves to us. They are genuinely nice people. Howard tried to expedite our transaction and we thoroughly enjoyed working with him; he was knowledgeable, friendly, helpful, and exceedingly pleasant. We also had the pleasure of working with Glenn Davis to finalize our paperwork; he is another top notch member of the Kelly team and a fun guy to talk with. I can truly say that the team at Kelly Cadillac is of the highest caliber. As I mentioned, we have purchased many, many new cars over the years. The vehicle we purchased at Kelly Cadillac was used; however, never once did it seem as if we not not important customers. In fact, we were treated to the very best customer service we have EVER received. Our 2600 mile round tripper was comfortable and and smooth and I am so happy that we purchased our Expedition at Kelly Cadillac. It was worth every minute and every mile on the road to come to Kelly Cadillac. Will definitely highly recommend and I am sure that we will do business with this five star dealership again. Thank you! argaret and Michael More

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Best Car Buying Experience Ever Had I have purchased cars for 30 years and have never had a better buying experience! It is amazing how the internet has changed purchasing a vehicle. I I have purchased cars for 30 years and have never had a better buying experience! It is amazing how the internet has changed purchasing a vehicle. Instead of being limited to local dealerships you simply input exactly what you are looking for and the response is dozens of vehicles that match your requirements. That is exactly what led me to Kelly Cadillac. I drove from out of state to purchase my Escalade ESV. We traded our 2011 Escalade that simply wasn't roomy enough with our 3 kids and extended family members--we needed the extra cargo room. From my first contact with our sales person Uzma, I knew we were in good hands. Uzma was extremely helpful and considerate and answered all our questions and concerns. The purchase price was great. The trade in price was great. Everything from start to finish was a wonderful experience. When we were finished dealing with Uzma we spent time with the business manager Glenn who finalized all the paperwork, taking time to explain even the smallest detail. This is a honest and quality dealership and you will feel confident dealing with them. We currently have 3 vehicles in the family and in another year will be adding a fourth. You can be sure that we will always look to shop at Kelly Cadillac for our new and used car needs! More

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Tim Robinson and Kelly cadillac exceptional service Had bad experiences before at other car dealerships but after working with Tim and Glenn would recommend Kelly cadillac to everyone. Exceptional servi Had bad experiences before at other car dealerships but after working with Tim and Glenn would recommend Kelly cadillac to everyone. Exceptional service!! Love our new car!! More

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Kelly Cadillac -- BEST Dealership -- EVER I have purchased many a car in my day but no purchase will ever compare to the service & price I received at Kelly Cadillac! From the moment we walke I have purchased many a car in my day but no purchase will ever compare to the service & price I received at Kelly Cadillac! From the moment we walked into the showroom until the time we left, we were treated with the best customer service on the market. The staff at Kelly is very impressive, a high caliber team for certain. I never knew how affordable a Cadillac was until we went to Kelly! Thank you Marc, Glenn, Allen and Geoff and Kelley Kelly for your help today as we purchased our dream car! More

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Excellent customer service!!! I was so impressed with the customer service at Kelly Cadillac! I live in MD and drove to PA specifically to do business here. Everyone at the deale I was so impressed with the customer service at Kelly Cadillac! I live in MD and drove to PA specifically to do business here. Everyone at the dealership was friendly, knowledgeable, and willing to go out of their way to make the customer happy. There was no typical "car dealership hassle". Howard, my salesperson, was extremely helpful from beginning to end. I would highly recommend Kelly Cadillac for sales and service. Fantastic experience. I love my new 2015 Escalade! More

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Great car buying experience ! Hello Geoff, I just wanted to follow up and say it was a pleasure to work with your dealership on the purchase of Jessica’s vehicle. I enjoyed t Hello Geoff, I just wanted to follow up and say it was a pleasure to work with your dealership on the purchase of Jessica’s vehicle. I enjoyed to get to know you and your dealership a little bit. I’m impressed with the level of service from everyone that was involved. Zack was great with follow up on Jessica’s vehicle questions . Glenn was fantastic with securing the financing for Jessica . I’m not surprised at how great the experience was after getting to talk with you for a few minutes . An owner who leads the service excellence by example is very refreshing. I wish you continued success . Thanks again for everything. Make it a great day Thanks More

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Best Service...Ever! My husband and I stopped at Kelly Cadillac to check out their selection of SRX's. We were greeted in the parking lot by Justin Bailey. He showed us va My husband and I stopped at Kelly Cadillac to check out their selection of SRX's. We were greeted in the parking lot by Justin Bailey. He showed us various models, went for a test drive and filled out all the paper work to purchase the vehicle. We weren't even sold on getting a Cadillac (I was highly considering a Jeep). Starting with Justin, the owners and even the financial manager, everyone was awesome. Very friendly, helpful, professional and focused on delivering exceptional customer service! Since purchasing the vehicle Justin has followed up with me numerous times to be sure I am happy. I can not say enough good things about Kelly Cadillac and Justin - best customer service I ever received! I will also be referring any friends or family members to Kelly Cadillac. Thanks for making my car buying experience so easy. More

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Wonderful customer service From start to finish, our experience was wonderful. When we went in initially, we weren't sure if we were looking for a new or used. Justin took the t From start to finish, our experience was wonderful. When we went in initially, we weren't sure if we were looking for a new or used. Justin took the time & showed us a new Escalade and a slightly used one. Not once did he push us toward the newer car, he was more concerned with putting us with the right car for our family, not just pushing a bigger sale. It was Justin's attention to detail, easy demeanor, professionalism and catering that impressed me most. As a woman, we are not always treated with respect at dealerships, I have had 2 negative experiences with other dealerships prior to going to Kelly Cadillac. Justin went above and beyond (in several instances) to make it a very enjoyable buying experience. I was truly treated with utmost respect and felt valued as a costumer. Additionally, our experience with the F & I manager (Glenn Davis) was also very pleasant. He too had a great personality and made the paperwork aspect of the sale quick, easy and pleasant. I would, without hesitation, recommend this dealership to anyone looking for a new vehicle. You will be treated with respect and will be given the highest quality of service by the employees at Kelly Cadillac. More

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A great day to buy my first Cadillac It was a process of decison making. I found the choices I wanted in style, color and power. Howard Solodky was professional, friendly and capable to It was a process of decison making. I found the choices I wanted in style, color and power. Howard Solodky was professional, friendly and capable to accomodate. Loved the sharp looking best-dressed staff and the clean and welcoming atmosphere. More

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First time shopping for a Cadillac As it was time to part with my Saab, I entertained thoughts of replacing it with a European sedan, and was interested in 'moving up' in size and comfo As it was time to part with my Saab, I entertained thoughts of replacing it with a European sedan, and was interested in 'moving up' in size and comfort. Having heard many positives about the newer offerings from Cadillac, I decided to stop in and check for myself. From the first encounter (instant messaging from the website) to the purchase and paperwork, the experience can only be described in superlatives. Marc (our sales professional) was insightful, responsive, and clearly interested in making our decision our own. Rarely have I experienced such a comfortable experience with an individual whose livelihood depends on sales. To describe him as 'respectful' and 'responsive' are gross understatements. The other representatives of the dealership (sales manager and business manager) were no less professional and friendly, and the overall delightful experience was cemented when we met the owner of the franchise, who could not have been more genuine and personable. In all, I would recommend the Kelly team, and the individuals noted above, as role models for an industry too often berated for insincerity and showmanship. I'm so glad I considered an American automobile, and will be happy to 'spread the word' regarding Kelly Cadillac. More

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