Glenn Davis | Page 49

What a nice experience I had taken my beloved 2006 CTS to Kelly for service over a year ago and was impressed with their attention to detail. So, now that I was in the mark I had taken my beloved 2006 CTS to Kelly for service over a year ago and was impressed with their attention to detail. So, now that I was in the market for a new car, I thought I would go back. It was a very nice experience from start to finish. I am happy to report I drove home in a beautiful new CTS. I'll be back! Thanks M More

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Great Experience! Purchased my first Cadillac and I am so glad I did! 2011 SRX My salesman Marc was professional, knowledgable and very helpful. After my purchase he Purchased my first Cadillac and I am so glad I did! 2011 SRX My salesman Marc was professional, knowledgable and very helpful. After my purchase he took the time and programmed the car to fit my needs. He even got me a Cadillac classy license plate for the front which might be one of my favorite things. Everyone I met was courteous and very friendly. Thank you Kelly Cadillac for a wonderful experience. Hope everyone is still around when I need to purchase my next Cadillac! Lori Luckenbaugh More

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Test drove car, found an issue. Immediately, Julie ( sales agent) took the issue to the Lynn, service advisor, and both diligently worked to correct the issue. These guys made this issue their top prio sales agent) took the issue to the Lynn, service advisor, and both diligently worked to correct the issue. These guys made this issue their top priority. When we went for the second test drive, they were present. We both felt we were dealing with an honest, customer servicing dealership. In addition, Glenn, the person who did our paperwork, guided us through everything with full explanations, taking a long amount of time. Never was there any rushing through the process. Finally, Julie spent all the time we needed to go over the list of "bells and whistles" associated with the car. We were her TOP PRIORITY during her time with us. I would truly recommend her, for anyone looking to purchase a car in the future. In addition, Mr. Kelly also took the time to congratulate us and wish us well with our Cadillac SRX. Thank you to Kelly Cadillac and its great staff. C. Litz jr. More

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If you're looking for a new car, I'd recommend visiting Kelly Cadillac. Not only will you be purchasing a great vehicle, you will have the pleasure of working with the best dealership and staff I visiting Kelly Cadillac. Not only will you be purchasing a great vehicle, you will have the pleasure of working with the best dealership and staff I've ever experienced. They are kind, courteous and committed to making sure you are comfortable through every step of the process. They have really raised the bar! I was greeted by the owner the moment I walked in the door on every visit. My salesman, Howard, was the best salesperson I've ever had the pleasure of working with. He went above and beyond, not only getting me the best price for my car, but also working with me on the phone (multiple calls) after I left the dealership on some loose ends. It was the first time I bought a car where I felt as though I was dealing with HONEST people who really wanted to make sure I left with the right car. The Business Manager was an example as well, explaining every piece of paperwork before I signed it. Other dealerships should really shadow the staff at Kelly Cadillac to learn exactly what it means to put the customer first. Now that I have my new SRX, I fully intend to trade it back in on another Cadillac from Kelly when the time comes. I won't ever have the need to go anywhere else! And while I haven't had the opportunity to experience the Service Staff at Kelly Cadillac, I'm positive that they are going to exceed my expectations just like the Sales Staff has! More

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Absolutely Recommend Kelly Cadillac for sales and service. My wife and I just purchase a used SRX AWD Premium and traded in our 2006 STS. Our salesman was Marc Gagliardi, who was very professional, service. My wife and I just purchase a used SRX AWD Premium and traded in our 2006 STS. Our salesman was Marc Gagliardi, who was very professional, courteous, congenial, professional and great to work with. Doug and Glenn, who assisted us were just as much a pleasure to work with. Over the past 28 years, my wife and I have purchased 21 vehicles from dealers across Delaware, Chester and Berks Counties, and have never experienced such a pleasant experience with any of the dealerships we worked with over the years. Marc, Doug and Glenn were very helpful and most importantly, were not pushy. Totally genuine and great to work with: from test driving the SRX, to discussing pricing on the SRX and our trade, to completing the financing, to showing us all the features of the vehicle, we were totally pleased. They made buying the SRX an enjoyable and fun experience. When we left the dealership after taking delivery of the SRX, my wife, Nancy said she was glad we went to Kelly before going to some of the other dealerships we were looking to visit to look at similar vehicles. We have owned 6 used or certified Cadillac's since 1994 and have worked with 3 other dealerships, 2 of whom are now closed, and will be sure to go to Kelly Cadillac for our future car needs. It's unusual to visit a dealership and not feel pressured, have to haggle over pricing, or deal with the typical aggravating turnoffs that come from purchasing a vehicle. We are definitely going to recommend Kelly Cadillac to our family and friends when they are ready to buy their next vehicle. We reside in Douglassville, PA and the trip to Kelly Cadillac in Lancaster, PA was definitely worth the trip. Thanks Marc, Doug and Glenn for everything!!! More

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I selected a used 2010 Saab online that I was interested in purchasing. This was by far the easiest automobile purchase that I have ever had -- starting with the prompt and professional attention I received in purchasing. This was by far the easiest automobile purchase that I have ever had -- starting with the prompt and professional attention I received while communicating online to the in-person experience I had when I visited the dealer. Julie Gardner anticipated and was ahead of me in resolving any issue and both Glenn Davis and Julie Gardner were fantastic in completing the purchase within the very short timeframe that I required. Both were outstanding examples of how customer service should be delivered. Julie was very proactive and anticipated my every need. As a team, both Julie and Glenn were able to take care of everything -- the financing, getting the car registered, and even finding places to get the car serviced in my home location -- I live in southern Virginia. Nothing was a problem, and both acted as if it was a pleasure to have me as a customer. I would highly recommend this dealer based upon the performance of Julie and Glenn. I felt like a valued customer and friend. More

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I visited Kelly Cadillac with my boyfriend in search for a Cadillac CTS. Pat Connor greeted us in the parking lot. We sat and talked to him in his office and he found exactly what my boyfriend was looking f a Cadillac CTS. Pat Connor greeted us in the parking lot. We sat and talked to him in his office and he found exactly what my boyfriend was looking for. We didn't wait very long until Pat called him to let him know that his car was in. We stopped by to test drive it and we were sold! Pat was extremely friendly and very personable! We were both very pleased with the entire staff. They were very kind and took great care of us!! Could not have asked for a better experience, what other car dealer would give you a hug to congratulate you on your purchase?! Can't wait to see everyone again, Kaleigh Fisher More

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My Experience with Kelly Cadillac was very enjoyable, I was Looking for a 2012 Cadillac CTS Premium, upon arriving at the dealership I was greated by Pat Connor. Pat was extremely friendly and very informa was Looking for a 2012 Cadillac CTS Premium, upon arriving at the dealership I was greated by Pat Connor. Pat was extremely friendly and very informative he sat down with me and asked what kind of car i wanted and ensured me he would find the perfect match for me. I recieved a call from Pat not long after to inform me that he found exactly what i was looking for and we arranged a date to meet and test drive the car. The car exceded all of my expectations and was a perfect fit, Pat was great taking me through all the steps to make the purchase. Overall my experience with Kelly Cadillac was fantastic the whole staff was very professional and helpful and exceded all of my expectations. I would absolutely refer anyone to Kelly Cadillac and have them meet with Pat Connor he is a great salesman and was a absolute gentleman. Regards, Steve Preshlock More

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This is June D. Seik of Dillsburg, PA. I just bought my second new Cadillac from Kelly Cadillac. The sales person was Julie Gardner. She was so helpful, took her time and explained everything about my ne second new Cadillac from Kelly Cadillac. The sales person was Julie Gardner. She was so helpful, took her time and explained everything about my new car. She is the most pleasant and helpful person that I have ever dealt with when purchasing a vehicle. Glenn Davis took his time with me while going over all the forms related to the purchase. This dealership, in my opinion, is excellent. You really feel welcome and I am so thankful to have them as my dealer. June D. Seik More

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Julie Gardner was great! My wife and I loved how we were professionally treated. Answered all our questions. Positive, enthusiastic, patient, and honest! Mr. Kelly demonstrated leadership qualities you d professionally treated. Answered all our questions. Positive, enthusiastic, patient, and honest! Mr. Kelly demonstrated leadership qualities you don't see very often. He was great! I'm so glad we decided to visit Kelly Cadillac. We were looking at a few other vehicles, but decided to visit Kelly Cadillac to see what was available. We enjoyed the looks of the SRX, but fell in love with it once we drove it! More

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