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Glenn Harris
Glenn Harris, Service Director, Palm Bay Ford
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Glenn Harris

Service Director

Palm Bay Ford

1202 Malabar Road Southeast
Palm Bay, FL 32907

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4 Reviews of Glenn Harris

June 18, 2018

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"Unprofessional "

- Bbalogh96

I have been to many establishments. I’ve had poor service. Bad management, but never have a seen someone as unprofessional as Eric Frechette and the entire staff at Palm Bay ford. I will never recommend such awful and unprofessional company to anyone ever . I will warn everyone I speak to . You should never bring your car to be Checked for warranty and get your car back in worse condition than it was first brought in . Let’s not forget about the threats they like to throw around on social media messenger threatening to void your warranty if we don’t take down my own personal review of the experience i have had at this dealership ....

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Recommend Dealer
No

March 03, 2017

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"They'll make it right"

- amanda d walter

Dave Pariso was helpful since the very beginning. Along with other times that we have had any issue arise, it has been taken care of. I would like to point out that no where is perfect and no one is perfect. But I can say Dave has helped at almost every single way of the car buying process and has gone above his duty to make sure his people are taken care of. I appreciate every little step that he has taken on direction with the car I have purchased and would recommend when buying a car from Palm Bay Ford to go to Dave Pariso! Wishing the service department could take some customer service lessons from this man. But Glenn at the head of the service department does a real fine well at keeping his people in track over there as well.

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Yes

Other Employees Tagged: David Pariso

Mar 03, 2017

Palm Bay Ford responded

Dave is a major asset to us here! Glad you had a wonderful experience! Glenn does wonders in service. Welcome to the Palm Bay Ford family!

January 19, 2017

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"Passing misdiagnosis charges on to the customer"

- Trkneedshelp

I had my 07 Ford F-150 in Palm Bay Ford for warranty service they inform me that I needed a wiring harness for my window they install the wiring harness on the driver side and I pick my truck up my locks only on my driver's side didn't work no more now you telling me that it'll be an extra $300 to fix their electrical problem that didn't exist before I took my truck there took the backseat out and now my rear passenger seat belt doesn't retract anymore experience getting your truck back with a problem you didn't have when you dropped it off that's what I'm dealing with

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Recommend Dealer
No

Other Employees Tagged: Kate Felkey

October 04, 2016

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"From bad to worse"

- Ernesto Perez

I took my truck in for 3 hour pinpoint test more than a week later they still could not figure out what's wrong with my truck plus the customer service reps and manager never followed up with what they said they would do. Also have a bad throttle body that I bought for the parts department and their technicians say it's bad and they refuse to reimburse my money back. And this is after I spoke to the parts manager and he told me he would refund my money back

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No

Other Employees Tagged: Parts manager, Malcolm Montgomery service advisor

Oct 04, 2016

Ernesto Perez responded

My vehicle was in your possession for 11 days for a pinpoint diagnostic that takes 3 hours you came up with a default transmission when I spoke to the service manager mr. Harris he told me transmission Tech was sick that he would call me Friday or Saturday never got a call again. Went to Ford I spoke to mr. Harris who then told me transmission Tech was sick. But I still never received a call from him the manager. As far as the part I was told by mr.Alias because of my situation if I did not mess up the throttle body he would take it back those were his words. As there was one of his workers there as a witness.

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