Glenn Hedges

On June 24, 2025, I purchased a 2023 Jeep Grand Cherokee 4xe Overlander from Route 18 Chrysler Jeep Dodge Ram, 400 NJ-18 Suite A, East Brunswick, NJ 08816. Since purchase, this vehicle has exhibited multipl 4xe Overlander from Route 18 Chrysler Jeep Dodge Ram, 400 NJ-18 Suite A, East Brunswick, NJ 08816. Since purchase, this vehicle has exhibited multiple serious defects that directly compromise safety. Despite repeated attempts, both the dealership and the manufacturer, FCA/Stellantis, have refused to provide effective repairs or honor warranty obligations. The most significant defect involves the air conditioning and HVAC/defrost system. After approximately 20–30 miles of driving, the system stops cooling and begins blowing only hot air. This prevents the windshield from defrosting or defogging, especially in humid or cold conditions, creating a dangerous reduction in visibility. At times, the blower fails altogether, leaving the vehicle with no functioning HVAC system. This is not an isolated occurrence: numerous reports from other 2023 Jeep Grand Cherokee 4xe owners confirm identical failures. FCA/Stellantis has acknowledged a related problem under NHTSA Recall which identifies HVAC blower motor failure as a safety hazard, yet my case has been ignored. The second major safety issue involves the Head-Up Display (HUD) mirror assembly. This mirror is mounted into the dashboard as part of the HUD system, but it has been improperly installed and misaligned. As a result, it casts a strong, unwanted glare and reflection directly into the operator’s forward line of sight through the windshield. The problem is persistent and cannot be corrected by any adjustment available to the driver. The defect creates serious visibility hazards in multiple conditions, including: Driving under streetlights, tunnel lights, and bridge lights where overhead illumination reflects onto the HUD mirror and projects into the windshield. Daytime driving when the sun’s angle hits the HUD mirror and causes intense reflections. Night driving when artificial lighting from city streets or approaching vehicles strikes the HUD mirror. In all of these scenarios, the HUD mirror catches light from above and reflects it directly into the driver’s view, creating a distracting and blinding visual obstruction. This defect is not only inconvenient but dangerous, as it compromises the driver’s ability to maintain clear forward visibility at critical times. Together, these two defects—the HVAC/defrost failure and the misaligned HUD mirror glare—render the vehicle unsafe for use. A driver cannot reliably keep the windshield clear in changing weather conditions, nor can they maintain unobstructed visibility under everyday lighting environments. I have repeatedly reported these conditions to the dealership and to FCA/Stellantis, but my concerns were either dismissed as “no problem found” or ignored altogether. Despite being aware of ongoing recalls and widespread consumer complaints, Jeep has refused to provide an adequate repair, replacement, or repurchase. 2 years no car. It has been in the shop waiting for a resolution. More

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Great place great deals… I get all my cars here. .excellent staff!! Always ready to help .excellent staff!! Always ready to help More

by Wowchris Verified Customer Verified Customer

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I was as amazed with the friendliness of the entire staff. I have had a few bad experiences in purchasing a car in the past but everyone that I’ve came across made this experience very enjoyable. There staff. I have had a few bad experiences in purchasing a car in the past but everyone that I’ve came across made this experience very enjoyable. There was no hidden fees or surprises at signing every thing was as quoted to us. I am going to recommend to my friends and family that they go to this dealership in the future. I will also make this my dealership of choice in the future. More

by TLYNCH41 Verified Customer Verified Customer

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We were contemplating between a Mazda & a Grand Cherokee Jeep, and of course we settled with the jeep! We could not have been happier with our choice. Jeremy was our sales person & he was so genuine and ama Jeep, and of course we settled with the jeep! We could not have been happier with our choice. Jeremy was our sales person & he was so genuine and amazing! Such a nice guy. He kept it real with us. The highlight of our night was how helpful and caring Aaron, Glenn and Sophia were. They were all great and made us truly feel like home. Aaron is a real one for sure!! I can go on and on about our experience at RT 18 dealer but long story short 10/10 experience. Thank you all so much!!!! You guys are truly the best! Jeep > Mazda More

by Talha Hepbicer Verified Customer Verified Customer

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Very professional and courteous service. I will definitely come back to route 18 for my next lease! I will definitely come back to route 18 for my next lease! More

by raineskye1 Verified Customer Verified Customer

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He is a good sale a nice person wonderful he take this time to explain time to explain More

by MILVIAARIAS19 Verified Customer Verified Customer

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Super helpful and super quick! Very easy and pleasant experience! I’m very happy. Thank you. Very easy and pleasant experience! I’m very happy. Thank you. More

by CSCHAFFER22 Verified Customer Verified Customer

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Very efficient, friendly, they were able to help me with everything, the seller Glen is kind and careful throughout the entire process. I can definitely tell Glen, thank you very much for your patience and everything, the seller Glen is kind and careful throughout the entire process. I can definitely tell Glen, thank you very much for your patience and professionalism!! ❤️ More

by Miriam Verified Customer Verified Customer

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EVERY ONE SO VERY HELPFUL EXPLAINING EVERY SET WENT BEYOND TO MAKE US HAPPY WITH PRICE AND EXPERIENCE O PRESSURE DEALERSHIP THANKS ALL THAT HELPED US BEYOND TO MAKE US HAPPY WITH PRICE AND EXPERIENCE O PRESSURE DEALERSHIP THANKS ALL THAT HELPED US More

by eossosilverback Verified Customer Verified Customer

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They were polite and easy to work with, couldn’t have gotten better service, highly recommend this dealership, and I’ve been to everyone. gotten better service, highly recommend this dealership, and I’ve been to everyone. More

by Shaun Verified Customer Verified Customer

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