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Grace Grems

Overview Reviews (101)

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Grace Grems

Grace Grems | Page 2

Service Advisor

Ed Morse Ford

3205 US-61
Muscatine, IA 52761

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4.5

101 Reviews

Overview Reviews (101)

Dealership Experience

2 yrs, 7 mos

4.5

101 Reviews

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This rating includes all reviews, with more weight given to recent reviews.

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101 Reviews of Grace Grems

May 14, 2026

Dealership Rating

Employee Rating

The staff was very friendly. The work was done satisfactory. I will continue to use their services. The work was done satisfactory. I will continue to use their services. More

by tsaid42

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Emily Armstrong

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May 23, 2026 -

Ed Morse Ford responded

Thank you for your feedback! We're glad to hear that you found our staff friendly and that the work was done satisfactorily. We appreciate your continued trust in Ed Morse Ford Muscatine and look forward to serving you again in the future! Sincerely, The Ed Morse Ford Lincoln Team

May 01, 2026

Dealership Rating

Employee Rating

Appt was as promised work completed on time. Customer service was great and informative. Thx Team Customer service was great and informative. Thx Team More

by mriverdawg

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Emily Armstrong, Jordan Giese

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May 23, 2026 -

Ed Morse Ford responded

Thank you for your wonderful review! We’re thrilled to hear that your appointment at Ed Morse Ford Muscatine was timely and that you received great customer service. We appreciate your kind words and hope to see you again soon! The Ed Morse Ford Lincoln Team

April 30, 2026

Dealership Rating

Employee Rating

They were so nice and helpful with what I wanted such a great group of people Brandon was so nice and will to work with me great group of people Brandon was so nice and will to work with me More

by lokistorm187

Verified Customer

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Recommend Dealer

Yes

Other Employees Tagged: Shane Stoltz, Chase Kruse, Emily Armstrong, Logan Morgan, Laken Bohling, Chad Breuer, Jordan Giese, Kemper Carle, Pamala Hovendon

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May 23, 2026 -

Ed Morse Ford responded

Thank you for your wonderful review! We’re thrilled to hear that you had a great experience with our team at Ed Morse Ford Muscatine. It’s fantastic to know that Brandon was helpful and accommodating during your visit. We appreciate your kind words and hope to see you again soon! Sincerely, The Ed Morse Ford Lincoln Team

April 30, 2026

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Employee Rating

I have all my service done here and usually is completed in a timely manner in a timely manner More

by GREGBUSTER

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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May 23, 2026 -

Ed Morse Ford responded

Thank you for your positive review, Greg! We appreciate you choosing Ed Morse Ford Muscatine for your service needs and are thrilled to hear that you find our service timely. We look forward to seeing you again soon! The Ed Morse Ford Lincoln Team

March 18, 2026

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Employee Rating

Great service. It was very fast. workers made conversation while I waited for the service to be completed It was very fast. workers made conversation while I waited for the service to be completed More

by Daltonday96

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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March 13, 2026

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Employee Rating

Where short staffed that day, picked my paperwork and took it to cashier for payment took it to cashier for payment More

by WINDUSNICK

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Emily Armstrong, Jordan Giese

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March 05, 2026

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Employee Rating

They took the time to understand my issue. They then were able to fix the problem and deliver the vehicle back to me within a few hours. They then were able to fix the problem and deliver the vehicle back to me within a few hours. More

by Author

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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February 22, 2026

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Jordan went above and beyond on my 2022 f150 recall issues. She kept me informed on the status on getting the replacement parts. issues. She kept me informed on the status on getting the replacement parts. More

by MAGNUM1FULLRUT

Verified Customer

Workmanship

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Jordan Giese

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February 19, 2026

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Employee Rating

Great service department. Work done fast and efficient. Tyler does a great job very knowledgeable and friendly Work done fast and efficient. Tyler does a great job very knowledgeable and friendly More

by mrgfrog

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Tyler

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January 16, 2026

Dealership Rating

Employee Rating

Tyler in the service department went above and beyond when it came to looking at my car and getting recall work completed! Great guy! when it came to looking at my car and getting recall work completed! Great guy! More

by mrgfrog

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Emily Armstrong , Tyler F

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