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Grace Grems
108 Reviews
Dealership Experience
2 yrs, 9 mos
108 Reviews
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108 Reviews of Grace Grems
July 18, 2026
Very professional, helpful, kind, understanding and overall a very good experience, would come back again. overall a very good experience, would come back again. More
by Lailany
Verified CustomerOther Employees Tagged: Emily Armstrong, Chad Breuer, Jordan Giese , Jay Irwin
June 18, 2026
After several phone calls back and forth to determine what was covered under the Ford Service plan I made the service appt. Service was completed as requested and on-time. I did not experience any proble what was covered under the Ford Service plan I made the service appt. Service was completed as requested and on-time. I did not experience any problems. More
by CEYBERG
June 12, 2026
Made the appointment to get my truck checked over. and air conditioning fixed, fix the air conditioning. But never checked anything on the truck a little disappointed. and air conditioning fixed, fix the air conditioning. But never checked anything on the truck a little disappointed. More
by JOHNC24
June 10, 2026
visit went well, I was kept informed during the visit, will be back in 6 months will be back in 6 months More
by MIKEHARRISON6972
Other Employees Tagged: Emily Armstrong, Jordan Giese
May 29, 2026
Very friendly, and good service. Also the shuttle service is excellent! I am a happy customer. Also the shuttle service is excellent! I am a happy customer. More
by dave.bulcke
Other Employees Tagged: Emily Armstrong, Jordan Giese , Luke 5 stars
May 24, 2026
The service provided for the oil change was fine. However, I was a bit upset to find out that my sync 4a was a 1 year limited time feature. I the service department was unaware that the Sync feature However, I was a bit upset to find out that my sync 4a was a 1 year limited time feature. I the service department was unaware that the Sync feature is limited. I truly thought the feature was broke until the service manager talked to the sales dept. This is not a dealership issue with the feature, the communication could have been better. The issue in my mind is with Ford, I own a 2020 mustang that sync works like the day I got the car. Now with this Explorer I have to run Car Play through my phone. Good grief could ford find a better design. My next purchase I will keep in mind that some features have perpetual cost. More
by mriverdawg
Other Employees Tagged: Emily Armstrong
May 18, 2026
Grace did an exceptional job with making a claims process go extremely smoothly. She had everything handled and kept me up to date through the process as information was received. Had a trip planned for vaca go extremely smoothly. She had everything handled and kept me up to date through the process as information was received. Had a trip planned for vacation, was given a loaner and was able to not worry about rearranging any of my plans because of the customer service and knowledge that Grace has at her job. More
by johnsnyder90
Other Employees Tagged: Emily Armstrong , Shane
May 14, 2026
The staff was very friendly. The work was done satisfactory. I will continue to use their services. The work was done satisfactory. I will continue to use their services. More
by tsaid42
Other Employees Tagged: Emily Armstrong
May 01, 2026
Appt was as promised work completed on time. Customer service was great and informative. Thx Team Customer service was great and informative. Thx Team More
by mriverdawg
Other Employees Tagged: Emily Armstrong, Jordan Giese
April 30, 2026
They were so nice and helpful with what I wanted such a great group of people Brandon was so nice and will to work with me great group of people Brandon was so nice and will to work with me More
by lokistorm187
Other Employees Tagged: Shane Stoltz, Chase Kruse, Emily Armstrong, Laken Bohling, Chad Breuer, Jordan Giese , Kemper Carle, Pamala Hovendon, Logan Morgan
