Grant Coleman | Page 2

There was no pressure and a good product. At first, I thought the salesperson, Brandon, was a customer. My wife went in looking for a Forrester hybrid, but we were told they would be unavail At first, I thought the salesperson, Brandon, was a customer. My wife went in looking for a Forrester hybrid, but we were told they would be unavailable until August. In the meantime, I fell for the Solterra. More

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Oh boy this has been worse than a small car dealership experiences I've had. Originally, I worked a deal out with the sales guy. That went okay. Then it progressed to the finance guy Kyle. The numbers jum experiences I've had. Originally, I worked a deal out with the sales guy. That went okay. Then it progressed to the finance guy Kyle. The numbers jumped for the extended warranty from what was agreed upon with the sales guy Alex. I had noticed the numbers jumped after signing of course. I got screwed by the finance guy. I made a complaint and got the contract rescission and substitution agreement signed which voided out the contract, but the Subaru motors finance bank or department needs the finance manager Grant or someone else to finalize the RSA form which hasn't been done and my first payment is due in March which will affect my credit if I don't make the first payment for a vehicle I never took posession of. It seems I'm getting the runaround and stonewalled. Seems they aren't available everytime I call and I call multiple times a day per week. The general manager is supposedly on vacation and the other manager below him is Grant which us also unavailable everytime I call. I would think twice about purchasing anything from their lot. More

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Total Jerk. Has great salesmen working under him which brought me to this dealership, but he screwed it all over. Was completely dismissive and said "this stuff happens" when I asked why my NEW car had a brought me to this dealership, but he screwed it all over. Was completely dismissive and said "this stuff happens" when I asked why my NEW car had a warped glovebox that wouldn't shut. He offered no apology, no help, no compensation other than "well you don't have to take the car if you don't want it" (after closing the deal and driving 3 hours to pick-up the car). Would have rated the dealership 5 stars had he handled this situation with even an ounce of respect. I will now be giving 2. More

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The sells management is just a rip off if you want a good deal on brand you vehicle don't buy from subaru of Fresno locations They don't like making deals they like ripping you off And oh i forgot the serv deal on brand you vehicle don't buy from subaru of Fresno locations They don't like making deals they like ripping you off And oh i forgot the service department is suck too Believe me More

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Positive buying experience! Everyone was helpful and professional. Our new used car is in new condition. The experience was stress free and fast! They have earned my future busin Everyone was helpful and professional. Our new used car is in new condition. The experience was stress free and fast! They have earned my future business and that of my family. More

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Happy anniversary Recently I received a free car wash as a anniversary gift from Lithia Subaru. I know that the wash rack is quite busy at times but took a chance to d Recently I received a free car wash as a anniversary gift from Lithia Subaru. I know that the wash rack is quite busy at times but took a chance to deliver my vehicle on announced on a Tuesday morning. My service rep was Christopher and he politely receive the car and put it through its process as quickly as possible. Although it took one hour for the car wash I enjoyed reconnecting with Grant and talking with the sales personnel on the floor about the new models. I also requested assistance the programming of the navigational computer aboard my outback in the instruction was provided. Lithia continues to be a customer service oriented dealership and Am delighted to be a part of the entire experience. Thank you Lithia and here's to another year of Pleasant Subaru outback ownership experience. More

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2016 Outback Great car and easy buying experience! The anti-collision technology in the Outback works much better than my wife's much more expensive car. The infot Great car and easy buying experience! The anti-collision technology in the Outback works much better than my wife's much more expensive car. The infotainment is very to use. Highly recommended. More

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Purchase of 2015 Subaru Legacy Purchasing our Subaru from Lithia Subaru of Fresno was a great experience. Everyone we came in contact with including our Sales Consultant, Todd Harp Purchasing our Subaru from Lithia Subaru of Fresno was a great experience. Everyone we came in contact with including our Sales Consultant, Todd Harper, Sales Manager, Grant Coleman, and Finance Officer, Jerry Stockdale, were helpful, courteous, and professional in every way. We were not pressured into purchasing our car, but instead, were given the opportunity to talk our purchase over on our own timeline and return to the dealership when our decision was made. We can honestly say that this was the best car buying experience we have ever had, and will definitely recommend Lithia to everyone looking to purchase a new or used vehicle. More

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Excellent We had an excellent expierence at lithia Subaru of Fresno. Victor showed us several vehicles and was very knowlegable. With his help we were able to We had an excellent expierence at lithia Subaru of Fresno. Victor showed us several vehicles and was very knowlegable. With his help we were able to pick out a vehicle that suited our needs. Thank you! More

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Having just purchased a 2014 Subie OB from Lithia, I was grateful for the staff's willingness to work with me not only with the sales price, but with obtaining the car and adding the accessories I wanted. T grateful for the staff's willingness to work with me not only with the sales price, but with obtaining the car and adding the accessories I wanted. The entire experience left me feeling like my needs were heard and that both parties were being reasonable with all negotiations. Kudos to Grant in the warranty department for his knowledgable, soft-sell, value-added approach toward extended warranties. In all my interactions with staff, I was pleasantly surprised that I could trust their intent to work with me and honor my requests to the best of their ability. I would not hesitate to recommend this dealership to my friends. More

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