Grant Gaugler | Page 4

Purchased a "CPO" 2022 Lexus which was listed as $44,992 online and as others below have stated, the Bill of Sale was for $53k+ to my surprise. Was able to get them to remove some of the "extras" they we online and as others below have stated, the Bill of Sale was for $53k+ to my surprise. Was able to get them to remove some of the "extras" they were charging for so I booked my flight down as I had a seven-hour drive back home from the dealership. Car was parked under the canopy, did a quick test drive, completed the paperwork and got on the road as it was going to a be a long, 18-hour day for me. Imagine my surprise the next day when I was hand waxing the vehicle at just the right angle and noticed the vehicle had been damaged previously and a lackluster attempt to correct it caught my eye. Orange Peel, solvent pop, dry spray and deep gouges in the quarter panel from sanding. When I called the dealership, they denied having any knowledge of previous damage and their "Eagle-eyed" technician must have just missed it during his 161-point inspection. Salesman went on to inform me that, "Every used vehicle has some level of bodywork done to it at some point." to which I stated that was NOT a true statement. As a 28-year executive for automotive OEM's I know a thing or two about the quality assurance requirements built into vehicles, but the dealership spoke to me like I had just dropped out of high school. I say all this in hopes someone else doesn't go into a Certified Pre-Owned purchase thinking it will be the cream of the crop or on par with outgoing quality of new vehicles leaving the TMMC facility in Cambridge, ONT as the CPO means nothing other than they can charge more and offer an extended warranty. After exhausting every option in voicing my frustration with the experience and speaking with management on site, did I decide to post a negative review. There was no offer to make anything right, no offer for any type of assistance to have the issues corrected, nothing but excuses. Lesson learned and last time doing any business with Lexus of Sarasota. More

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Very helpful! My leasing experience at this dealership was pleasant. Sales person was very helpful and made sure I got everything I wanted in my new lease. My leasing experience at this dealership was pleasant. Sales person was very helpful and made sure I got everything I wanted in my new lease. More

by SERBI410 Verified Customer Verified Customer

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We were treated professionally and kindly. All questions were answered and all needs were met. All questions were answered and all needs were met. More

by CACJEM Verified Customer Verified Customer

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Outstanding service, knowledgeable representatives, financial services manager excellent,. They Lexus team members develop relationships with each client, Not just a car buyer, financial services manager excellent,. They Lexus team members develop relationships with each client, Not just a car buyer, More

by MJFSPARKY Verified Customer Verified Customer

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Everything delivered as promised. Tech review went well and we're very happy with car. Tech review went well and we're very happy with car. More

by JOEL.EIKENHORST Verified Customer Verified Customer

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They listened and understood what I needed and made it happen. Delivery was well done happen. Delivery was well done More

by HERBFOX61 Verified Customer Verified Customer

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I am very happy with the vehicle I purchased. Everyone was helpful and the process was seamless. Everyone was helpful and the process was seamless. More

by tjacobs65 Verified Customer Verified Customer

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We have enjoyed and trusted Wilde Lexus for many years. Grant is the best. We hope the new ownership can live up to the original one. So far so good! Grant is the best. We hope the new ownership can live up to the original one. So far so good! More

by SUSAN.ROSEDALE Verified Customer Verified Customer

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Grant did an excellent job. This is our second Lexus from her. Always following through and making sure all our needs were met. We will come back to Lexus and use Grant as long This is our second Lexus from her. Always following through and making sure all our needs were met. We will come back to Lexus and use Grant as long as he is there More

by RONECCLESJR Verified Customer Verified Customer

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I have been a customer of Lexus for 25 yrs. I love the customer service from salespeople to service advisors. Grant Gaugler is my salesman that I ask for. Very thorough and understanding of wha I love the customer service from salespeople to service advisors. Grant Gaugler is my salesman that I ask for. Very thorough and understanding of what I want. We just purchased our leased vehicle and are extremely happy! More

by MEALESSIO0 Verified Customer Verified Customer

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