Roberto Castrodad

Went in for the installation of our cross roof bars and this was our first time dealing with the service department. As you approach the service department, you are immediately directed to the proper lane this was our first time dealing with the service department. As you approach the service department, you are immediately directed to the proper lane for service. You are then met by a service valet who opens the door for you and immediately checks you in. You are given your service provider’s name and directed inside to relax and have some refreshments, your service associate will come to you. Our service representative was Roberto Castrodad, his mission was complete customer satisfaction, extremely knowledgeable and professional. He was our only contact needed through the whole visit and multiple ways to contact him during your visit, but not to worry, he kept in contact with you during the time we were there. This is the best non stressful dealership on a whole that we ever dealt with. Roberto Castrodad is the best service representative we ever dealt with and NEVER tried to up sell you something that your vehicle does not need. They have our total vehicles sales and service. More

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A friend of mine has Roberto as her Service Advisor and he's fantastic. Very knowledgeable and professional. He's a great asset to the dealership and the reason I bought my car at Lexus of Sarasota. he's fantastic. Very knowledgeable and professional. He's a great asset to the dealership and the reason I bought my car at Lexus of Sarasota. More

by srndlph06 Verified Customer Verified Customer

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I have been coming to this dealership since I purchased my 2021 Lexus GX460. The service is superb. Dealing with Roberto Castrodad, Chris Carter and Damien Ireton is a joy. Please understand that I own my 2021 Lexus GX460. The service is superb. Dealing with Roberto Castrodad, Chris Carter and Damien Ireton is a joy. Please understand that I own four businesses, with one of them being a fairly large automotive facility in Miami with 10 bays along with numerous employees, but they do not compare to the folks at Lexus of Sarasota. Great people, great service, great product! Thank you, Manny Miyar More

by MannyMiyar Verified Customer Verified Customer

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As always the service is Amazing! Noah was honest, helpful & efficient. Jordan & Roberto were also very accommodating, knowledgeable & great to deal with. Thanks As Always for the O Noah was honest, helpful & efficient. Jordan & Roberto were also very accommodating, knowledgeable & great to deal with. Thanks As Always for the Outstanding Service! RP More

by ROCCOPARADISO21 Verified Customer Verified Customer

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Outstanding service, knowledgeable representatives, financial services manager excellent,. They Lexus team members develop relationships with each client, Not just a car buyer, financial services manager excellent,. They Lexus team members develop relationships with each client, Not just a car buyer, More

by MJFSPARKY Verified Customer Verified Customer

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Professional, efficient and enthusiastic! ，I am very satisfied, the salesperson is very sincere, I like this attitude ，I am very satisfied, the salesperson is very sincere, I like this attitude More

by irene817wang Verified Customer Verified Customer

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Wonderful service, and the personnel always exceed expectations. They keep you up to date on your service needs and always have a loaner car available if needed. expectations. They keep you up to date on your service needs and always have a loaner car available if needed. More

by EHC1OFEHAM Verified Customer Verified Customer

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Roberto at the Service Dept. Provided great customer service. One suggestion: This dealership should offer their clients more than just cookies as a free snack during the time Provided great customer service. One suggestion: This dealership should offer their clients more than just cookies as a free snack during the time of service as some of other dealerships do! More

by Nadine Verified Customer Verified Customer

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Great customer service! I would highly recommend this dealership to any of my friends and family. I would highly recommend this dealership to any of my friends and family. More

by CWELLS414 Verified Customer Verified Customer

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Wonderful, courteous, professional! I’m looking forward to getting my next car at Wilde in the near future. I’m looking forward to getting my next car at Wilde in the near future. More

by JCANESMOM Verified Customer Verified Customer

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