Grant Kitner | Page 3

My favorite car dealer Elder Ford have the best costumer service in Tampa, staff is very knowledgeable, professional, friendly they go above and beyond to provide you the best experience as customer. service in Tampa, staff is very knowledgeable, professional, friendly they go above and beyond to provide you the best experience as customer. More

by SIMONEGONZ Verified Customer Verified Customer

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Everyone was great! My first experience was service and Nicole was the best, Robert was the best in finance! Ali knew I would live my car! I have recommended Elder Ford My first experience was service and Nicole was the best, Robert was the best in finance! Ali knew I would live my car! I have recommended Elder Ford to all of my friends who need a car. More

by turtlebum98@gmail.com Verified Customer Verified Customer

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Great service, knowledgeable staff. Elder ford made the car buying process smooth and easy. Would recommend Elder ford made the car buying process smooth and easy. Would recommend More

by Shylasexton22 Verified Customer Verified Customer

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They try to do a good service to all their customer but some equality is missing. I have a f350 dully that's impossible to complete the service final mechanical wash at the end of a ford scheduled warranty some equality is missing. I have a f350 dully that's impossible to complete the service final mechanical wash at the end of a ford scheduled warranty service. They do the wash by hand only if time is accessible, without interfering with their new car sales. I feel left out because I have to take the back seat because I purchased a dully truck that the automatic washer want accept. Elders was very happy to accept my money for the truck, Elders didn't place me at the end of the payment line to accept my payment. I work Monday to Friday, I choces to have my truck service on Saturday so I don't lose work, but Helders tells me that it can not hand wash my truck because they only carers to new vehicle's sales on saturdays So I have to have my service done on a week day. It so sad, they have been payed but now my business don't mean any thing, I'm an old customer that can be serve at the end of the line. My last truck was terrible, wheels not clean, body only was wash. More

by J.OEDIONNE4U Verified Customer Verified Customer

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After calling numerous times about our temporary tag expiring and no one willing to help. They sent another temp tag, after the vehicle was on expired tag for 2 days.. But that’s not the worst part. Due expiring and no one willing to help. They sent another temp tag, after the vehicle was on expired tag for 2 days.. But that’s not the worst part. Due to the dealership not processing the title work on the deal in a timely manner, the state of Florida sent me a letter stating my drivers license was to be suspended for failure to carry insurance on my vehicle. This was the vehicle that was traded in. And at 35 days it still was not reported to the department of motor vehicle which I confirmed by going there. We continue to call multiple people that were unhelpful and cared to get this process taken care of in a timely manner that the state suspended my license for a vehicle I no longer owned. I personally reached out twice to the general manager left two voicemails and never received a phone call back. And yet to this day I still have not received a phone call back. Now at this point I have taken two days off of work and had to pay to have my license reinstated because the dealership couldn’t do their job. 100% the DMV stated to me this occurred because the dealership failed to do the title work within the 30 days of purchase. So It has now cost me 2 days work of $1108 and reinstatement fee of $54. I purchase a new vehicle about every 2 years. And never have been treated or disregarded this badly. This dealership is what gives the business a bad name. More

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First time for an online purchase. It went fairly well, considering my internet went out for 3 days about the time we started with the documents, pictures and other details. Not the ea It went fairly well, considering my internet went out for 3 days about the time we started with the documents, pictures and other details. Not the easiest thing to attempt over a cellphone with a poor connection. But everyone I dealt with there was very patient, with no pressure. I liked that the available cars were all from new car dealerships, and all owned by the same company that owns the sales platform. And a very large selection with fair pricing, not a lot of back and forth like most dealerships. And they were able to offer financing for an older vehicle with higher mileage than what most auto lenders would accept. The truck I received was as described, no surprises, and the trade-in value they allowed for my truck was fair enough. All in all a good experience, and I will certainly go here first for my next vehicle. More

by johnbierley0 Verified Customer Verified Customer

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Vehicle made undrivable due to ABS control failure. Ford unable to get new part, refuses to source used part. Vehicle had to be junked at a loss. Screw your company and screw everyone who works there. Ford unable to get new part, refuses to source used part. Vehicle had to be junked at a loss. Screw your company and screw everyone who works there. More

by rapeders Verified Customer Verified Customer

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Service agent responded promptly and put up with my requests. The auto start stop is at least partially fixed. requests. The auto start stop is at least partially fixed. More

by KEMPFSEAN1 Verified Customer Verified Customer

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Exelent, fast, cordially, professionals, persistent, punctuality, competitive, advanced, diverses, clean, safety, diligent, compromise, teamworkers, responsible. punctuality, competitive, advanced, diverses, clean, safety, diligent, compromise, teamworkers, responsible. More

by KKTAARIEL Verified Customer Verified Customer

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John was absolutely the best to work with! Would definitely use him again in the future. Would definitely use him again in the future. More

by MESTES3718 Verified Customer Verified Customer

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