Grant Lee | Page 10

Envision Ford of Oxnard responded

I’m glad to hear you received excellent, efficient service and that your advisor was so helpful throughout the process. That’s exactly the experience we want for every customer. Thank you for trusting us with your vehicle — we look forward to serving you again!

Envision Ford of Oxnard responded

I’m glad to hear Johnnie really took the time to listen to your concerns and kept you updated on the parts and progress for your Fusion Hybrid. That kind of attention and communication is exactly what we strive for. I’ll be sure to share your kind words with him — thank you for trusting us with your vehicle!

Envision Ford of Oxnard responded

I’m glad to hear Alex made such a positive impression with his welcoming attitude and excellent customer service. His positivity and professionalism really shine through, and I’ll be sure to share your kind words with him. Thank you for recommending him and for choosing us!

Envision Ford of Oxnard responded

Thank you for the kind words about Grant — I’m glad to hear he went above and beyond to take care of you. I’ll be sure to share your feedback with him, as he truly is an important part of our team. I also want to acknowledge your concerns about wait times and the handling of rental vehicles during major repairs. Your feedback is important, and I’ll be reviewing these points with our service team to see where we can improve. We want every part of the process to reflect the same high standard of service that Grant delivered.

Envision Ford of Oxnard responded

I’m very sorry to hear about the long wait times you experienced for both your oil change and recall service. Even though our advisors treated you well, I understand how frustrating it is to spend hours waiting on something that should feel routine and simple. That’s not the level of efficiency we want for our customers. I’ll be reviewing this with our service team to identify where we can improve scheduling and turnaround times so that your next visit is much smoother. I appreciate your feedback, as it helps us see where we need to do better. Thank you for giving us the opportunity to make things right.

Envision Ford of Oxnard responded

I’m glad to hear Grant took such great care of you and provided excellent service. It means a lot that you’ll continue to trust us and even recommend us to your friends — that’s the highest compliment we could receive. Thank you for your loyalty and support!

Envision Ford of Oxnard responded

Thank you for sharing your experience. I’m very sorry to hear about the delay and lack of follow-up the first time around — that’s not the level of communication we want our customers to have to deal with. I’m glad to know our team was more responsive on your return visit and was able to follow through properly the second time. We’ll be reviewing this internally so that no customer feels forgotten again. Your patience is appreciated, and we value the opportunity to improve from your feedback.

Envision Ford of Oxnard responded

I’m very sorry to hear about your experience. Having your vehicle with us for that long, dealing with unclear communication, and then finding work items left unaddressed is unacceptable. I also take your concerns about the rental charges very seriously. This is not the level of service we strive to deliver, and I will personally review what happened with your repair and follow up to make sure it’s addressed properly. Your trust is important to us, and I want to make this right.

Envision Ford of Oxnard responded

I’m glad to hear Grant delivered such outstanding service and support. His professionalism really makes a difference, and I’ll be sure to share your kind words with him. Thank you as well for recommending our service department — we truly appreciate your trust and confidence.

Envision Ford of Oxnard responded

I’m glad to hear Grant has been attentive and helpful in making sure all of your vehicle’s issues are addressed. He takes a lot of pride in caring for our customers, and I’ll be sure to share your feedback with him. Thank you for trusting us with your service needs!