Greg Ayers
Greg Ayers at Family Ford of Enfield

Greg Ayers | Page 17

Service Advisor

Family Ford of Enfield

65 Hazard Avenue
Enfield, CT 06082

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4.9
585 Reviews
4.9

585 Reviews

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585 Reviews of Greg Ayers

August 19, 2024

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Employee Rating

They installed an expensive part that was not needed costing me a lot of money I also had to rent a car for several days More

by Htatsos
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Aug 23, 2024

Family Ford of Enfield responded

Thank you for providing this feedback, and we apologize for not providing you with an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail.

August 17, 2024

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After having the vehicle for nearly 5 hours I received a call that my vehicle wasn’t seen due to two mechanics going home sick. Subsequently When I picked up the vehicle I was told the service manager was More

by JTR081
Service Time
Service Communication
Recommend Dealer
No
Aug 21, 2024

Family Ford of Enfield responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out.

July 31, 2024

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Service is always top shelf. Agnes always treats me well. Gave me good advice too. More

by J B Stern
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Recommend Dealer
Yes
Aug 01, 2024

Family Ford of Enfield responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience with Agnes and our team here at Family Ford of Enfield.

July 30, 2024

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They took me in the same day I called. The. Work they did only took an hour. They filled my tires and reset the worn light no charge. More

by steve
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Recommend Dealer
Yes
Jul 31, 2024

Family Ford of Enfield responded

Steve, we are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

July 20, 2024

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Staff members were very courteous and helpful. Recommendations for winter checkup were ok. I didn't even need to bring my coupon for "the works". Nice waiting area. More

by douglasn
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Recommend Dealer
Yes
Jul 22, 2024

Family Ford of Enfield responded

Thank you so much for your kind words, Douglas, and for taking the time to leave us this wonderful feedback!

July 06, 2024

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I came in for a recall on a new car that I purchased. It was very convenient. I was there maybe 45 minutes. The waiting area was very clean comfortable. Overall the experience was very good. More

by donnaf6659
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Recommend Dealer
Yes
Jul 08, 2024

Family Ford of Enfield responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you, Donna, for choosing Family Ford of Enfield!

June 13, 2024

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Family Ford Service department has exceeded my expectations when they handled by Maverick recall! From adding an oil change to how they strived to inform me every step of the way. The gentleman More

by Rachel O
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Workmanship
Service Time
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Recommend Dealer
Yes
Jun 13, 2024

Family Ford of Enfield responded

Thank you for the kind words for our service department, Rachel! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

June 01, 2024

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Employee Rating

Greg took care of everything, as always. Outstanding employee. Eric, the main service tech who works on me car did an excellent job and got me on the road again! More

by DMCSWAINJR
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Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Eric

Jun 03, 2024

Family Ford of Enfield responded

Thank you for your very kind review. Greg and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Family Ford of Enfield.

May 31, 2024

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Employee Rating

Snarky and rude Sales Manager. Try to get you to spend more money and were not willing to negotiate on price of vehicle. More

by rwprimitives
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Jorge Suarez, Billy Genereux, Agnes Pusztai , Greg Larouche

Jun 06, 2024

Family Ford of Enfield responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. Please feel free to contact us directly or let us know the best way to contact you and we will reach out.

May 22, 2024

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Employee Rating

As always the service at Family Ford was top notch! They were pleasant to work with and very timely with the service. More

by csferr7759
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
May 29, 2024

Family Ford of Enfield responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

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