Greg Bramble | Page 22

I bought my 2020 jetta gli from this dealership and it was the best experience I've had at a dealership, unfortunately the car was totaled and I came back to find another one, the salesman and the sales was the best experience I've had at a dealership, unfortunately the car was totaled and I came back to find another one, the salesman and the sales manager helped me find a jetta and even though there was no more ( Sign and drive ) the sales manager gave me a deal, I love my jetta and even though the service department won't make my car faster, there great, If anyone is looking for a new car, I would highly recommend Joseph Volkswagen. Joseph boldswagen is my dealership and I love it. More

by PATRICKJBURNS1965 Verified Customer Verified Customer

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The service at Joseph Volkswagen was great friendly service as always when I take my car to them service as always when I take my car to them More

by SAMANTHAMOORE104 Verified Customer Verified Customer

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After our VW SUV truly lacks performance the VW sedan now also shows a great deal of software issues which is unacceptable. Truly don’t have the time to go once a week to the dealer to get “software” updates also shows a great deal of software issues which is unacceptable. Truly don’t have the time to go once a week to the dealer to get “software” updates done! More

by kuehnel.cincinnati Verified Customer Verified Customer

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Friendly timely, diagnosed the problem repairs done in reasonable amount of time. Got appointment right away, actually when wanted. Always goid experience at VW in Norwood reasonable amount of time. Got appointment right away, actually when wanted. Always goid experience at VW in Norwood More

by OLDTOWN95 Verified Customer Verified Customer

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They did a great job on my 23 year old Jetta. It was done quickly on time, It was done quickly on time, More

by Brent.Edward37 Verified Customer Verified Customer

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Terrible, insulting, distrustful service—make sure to ask if work is recommended by verified tech if work is recommended by verified tech More

by Mary Verified Customer Verified Customer

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On my 2018 SEL Premium Tiguan, the "ParkPilot is currently not available" message on the center screen has not been resolved after being in service for (12) days. (Drop off 8/23/2023, Pick up 9/8/2 currently not available" message on the center screen has not been resolved after being in service for (12) days. (Drop off 8/23/2023, Pick up 9/8/2023) This message comes on when the front, rear, and overhead camera views are not working. I was advised the drivers of my Tiguan did not get the message "ParkPilot is currently not available" nor did any error message appear on the vehicle. I drove the Tiguan on August 30, 2023 and the message "ParkPilot is currently not available" came on the screen within (4) miles. I took a photo of the message and showed it to the Service Mgr., Service Advisor, Service Tech, and driver of the Tiguan. The message has come on (1) time since I picked up the Tiguan on September 8, 2023. I will continue record dates when the message "ParkPilot is currently not available" so I can provide the information to the Joseph VW service department staff. This issue may require a software update that VW corporate needs to provide to the dealer. I have used VW service at the now Joseph VW for over (23) years and have been pleased with the service. I appreciated the use of a Tiguan loaner while my Tiguan was in service. This "ParkPilot" issue seems to be a stumper for the service staff. I ask VW corporate service to provide the necessary assistance to help the Joseph VW service staff. I find it hard to belief that my Tiguan is the only one that has a "ParkPilot is currently not available" issue. Jim E Hull 513-519-9127 jimehull75@gmail.com More

by JimEHull Verified Customer Verified Customer

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My car needed emergency service and it was important to get it in ASAP. It was frustrating that I had to wait over a week to get it in. I was terrified the engine was going to blow up before I could get get it in ASAP. It was frustrating that I had to wait over a week to get it in. I was terrified the engine was going to blow up before I could get it in for service. Thank goodness there was no serious damage to the engine. I needed a loaner from the dealership and could not get a reservation for a rental car because of Labor Day. I was grateful to have the loaner while they serviced my EOS so I could get to work. More

by ROBINELYONS Verified Customer Verified Customer

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A very amenable front office and staff. I appreciated your prompt service and report on needed action. I will return as needed. I appreciated your prompt service and report on needed action. I will return as needed. More

by CASNELL40 Verified Customer Verified Customer

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Martin was so helpful and knowledgeable! !! Made the leasing process a breeze. Everyone from the tech to the finance managers were kind and helpful. !! Made the leasing process a breeze. Everyone from the tech to the finance managers were kind and helpful. More

by ERINBRONTE22 Verified Customer Verified Customer

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