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Greg Bramble
Greg Bramble | Page 23
Service Manager
Joseph Volkswagen of Cincinnati
3813 Montgomery Rd.
Cincinnati, OH 45212
271 Reviews
Dealership Experience
21 yrs
Industry Experience
45 yrs, 9 mos
271 Reviews
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271 Reviews of Greg Bramble
September 17, 2023
On my 2018 SEL Premium Tiguan, the "ParkPilot is currently not available" message on the center screen has not been resolved after being in service for (12) days. (Drop off 8/23/2023, Pick up 9/8/2 currently not available" message on the center screen has not been resolved after being in service for (12) days. (Drop off 8/23/2023, Pick up 9/8/2023) This message comes on when the front, rear, and overhead camera views are not working. I was advised the drivers of my Tiguan did not get the message "ParkPilot is currently not available" nor did any error message appear on the vehicle. I drove the Tiguan on August 30, 2023 and the message "ParkPilot is currently not available" came on the screen within (4) miles. I took a photo of the message and showed it to the Service Mgr., Service Advisor, Service Tech, and driver of the Tiguan. The message has come on (1) time since I picked up the Tiguan on September 8, 2023. I will continue record dates when the message "ParkPilot is currently not available" so I can provide the information to the Joseph VW service department staff. This issue may require a software update that VW corporate needs to provide to the dealer. I have used VW service at the now Joseph VW for over (23) years and have been pleased with the service. I appreciated the use of a Tiguan loaner while my Tiguan was in service. This "ParkPilot" issue seems to be a stumper for the service staff. I ask VW corporate service to provide the necessary assistance to help the Joseph VW service staff. I find it hard to belief that my Tiguan is the only one that has a "ParkPilot is currently not available" issue. Jim E Hull 513-519-9127 jimehull75@gmail.com More
by JimEHull
Verified CustomerOther Employees Tagged: Christopher Barnett
September 17, 2023
My car needed emergency service and it was important to get it in ASAP. It was frustrating that I had to wait over a week to get it in. I was terrified the engine was going to blow up before I could get get it in ASAP. It was frustrating that I had to wait over a week to get it in. I was terrified the engine was going to blow up before I could get it in for service. Thank goodness there was no serious damage to the engine. I needed a loaner from the dealership and could not get a reservation for a rental car because of Labor Day. I was grateful to have the loaner while they serviced my EOS so I could get to work. More
by ROBINELYONS
September 14, 2023
A very amenable front office and staff. I appreciated your prompt service and report on needed action. I will return as needed. I appreciated your prompt service and report on needed action. I will return as needed. More
by CASNELL40
Other Employees Tagged: Michael McFarland
September 11, 2023
Martin was so helpful and knowledgeable! !! Made the leasing process a breeze. Everyone from the tech to the finance managers were kind and helpful. !! Made the leasing process a breeze. Everyone from the tech to the finance managers were kind and helpful. More
by ERINBRONTE22
Other Employees Tagged: Tim Marsh, Aaron Pardue, Michael McFarland, John Wheatley, Phil Dorger , Jenna Joseph
September 09, 2023
The service representatives were very friendly and acommodating when I called to reschedule service and then, drop off my iD4 for recall work a day early. Knowing the service would take several days, acommodating when I called to reschedule service and then, drop off my iD4 for recall work a day early. Knowing the service would take several days, they were candid with regard to potential service issues. Turns out the recall work was done in minimum time, and I was provided a new iD4 as a loaner. Perfect and thank you. More
by RICHEBY0
August 30, 2023
Initial phone call to schedule was very unpleasant. Service technician not helpful and questioned what I was told by another employee. The problem got fixed but no apology for rude treatment Service technician not helpful and questioned what I was told by another employee. The problem got fixed but no apology for rude treatment More
by STSUETECH
August 24, 2023
Joseph Service has been pretty good with communicating the work required for my car. I leased my ID4 from them and may go back for an updated version. the work required for my car. I leased my ID4 from them and may go back for an updated version. More
by sagar.kane
Other Employees Tagged: Tim Marsh, Aaron Pardue, John Wheatley
