Greg Brannan | Page 2

Came in for recall work and left with a constant horn honking issue and a missing radiator fluid cap. Greg in service was very unhelpful. He told me that it wasn't their problem because they did not work honking issue and a missing radiator fluid cap. Greg in service was very unhelpful. He told me that it wasn't their problem because they did not work on my horn or radiator even though they gave me a inspection report after saying I needed a new radiator. DO NOT BUY OR PATRON THIS DEALERSHIP!!! More

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Great buying experience. No high pressure. The sales team was very helpful in selecting models and colors to suit our needs. Thanks for a job well done. No high pressure. The sales team was very helpful in selecting models and colors to suit our needs. Thanks for a job well done. More

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If I could give Infiniti of Gwinnett the highest NEGATIVE number less than 1 start I, with pleasure, would!! My experience has been... let's just say-- Nothing short of a disaster with the service departm number less than 1 start I, with pleasure, would!! My experience has been... let's just say-- Nothing short of a disaster with the service department at Infiniti of Gwinnett. Harvey Hollander and Greg Brennan are the 2 staff members I had the unfortunate pleasure of encountering. Neither as far as could tell have/had any understanding of customer service and being the face of what is supposed to be a prestigious business and brand. Harvey presented an estimate for required and recommended repairs that carried an astronomical price with it even after involving my car repair warranty. We discussed just having the required work completed. I was still given a very substantial repair cost. I shared the price would not fit my budget and would need to shop around. After find a service facility with very reasonable hourly repair rates and who was willing to use non-OEM/not dealership parts, I advised Harvey I would unfortunately be having my vehicle towed to the repair facility, but would gladly pay the diagnostic service fee. Harvey replied my decision was unfortunate as he invested hours of time into my vehicle. He asked the quoted cost of repairs at the other locations. I shared with him each other shop was at least 50% cheap and this was mainly because their cost of repairs and willingness to use alternative parts came into play. *Note: my vehicle is in really great condition, but is 10 years old; so alternative parts usage is optional for me. Harvey then offered to allow me to pay the 50% amount I was quoted by another repair facility + the diagnostic cost. We negotiated terms one more exchange each. I accepted his final offer that included a service loaner vehicle. Now, these exchanges are all by text message, which are binding. I went to the dealership, met Harvey and shook hands, then he turned me over to the loaner department who put me into a comparable size vehicle. Everything was moving along well! Then... 4 hours later, Harvey calls and says his manager would not approve the deal he offered and that the dealership would do the work unless I paid 50% of what the original quote for repairs were because they needed to due to required and recommended repairs to be able to guarantee their work and parts. As to which I referred him back to our written, by text messages, agreement. As to which he replied there is nothing he could do, we would not be reaching an agreement, and they needed to their loaner back. I agreed to follow up the next day. I sent Harvey a text message explaining the unfavorable predicament I would be in due to his error as my warranty company would need to have a new claim file as a new shop was involved and would not be able to authorize a rental car until sometime the following week after they reviewed the new shop's estimate and proved approval. I requested the courtesy of keeping the loaner car until the approval for my rental through my repair warranty. Now mind you, I had already let the shops know when Harvey and I came to an agreement I wouldn't be having my vehicle towed in as I reached an agreement with Infiniti, thus giving my service spot away. At this point I still have their loaner vehicle. Radio silence... until-- I next get a voicemail from Greg Brannan requesting my call back. Once I got connected with Greg he asked where things were left with my vehicle. I explained all of the above, and explained I already had a tow service call in place for pick up. In one breathe and with no empathy Greg tells me he would not release my vehicle until they had their loaner back. No alternatives, no good will customer service gesture, no apologies the train-wreck of a situation I was placed because of Harvey. Just give me my company car back or else. Harvey recommended during all of this that I use their credit program to get work done, which of course included recommended work that was not necessary to get back on the road. He was so much more interested in getting a sale on the service, he suggested I go into debt for him and Infiniti of Gwinnett. I say all this to mean... and I being a supervisor of a team who is the face of nationally recognized Forbes listed clients who deal with consumers during some of the worst times of loss, etc-- There in no reason any company should ever not uphold an agreement they have offered and default to the customer incurring a loss at the customer's expense. Rest assured this incident is a total breach of agreement and lawsuit will soon follow. More

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I have been purchasing cars from Infiniti of Gwinnett for the last 10 years amazing customer support service will return the last 10 years amazing customer support service will return More

by DLESCOTA1 Verified Customer Verified Customer

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Professional, friendly, prompt & expert service is the norm at this dealership. I don’t trust any other with my Infiniti. The waiting room is modern, clean & amply supplied with a wide variety of tasty sn norm at this dealership. I don’t trust any other with my Infiniti. The waiting room is modern, clean & amply supplied with a wide variety of tasty snacks & beverages. The restrooms are modern & clean. Their customer service is top-notch! More

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Great all around store to purchase and have your vehicle serviced at! Will be back again! serviced at! Will be back again! More

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Great service center, clarity in teh work performed and they wash and vacuum the vehicle while you enjoy complimentary snacks and beverages. they wash and vacuum the vehicle while you enjoy complimentary snacks and beverages. More

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Velko was super helpful and great. He worked out the best possible options for me in the purchase of my new lease. Even after I picked up the new vehicle he checked to make sure everything was ok and made su possible options for me in the purchase of my new lease. Even after I picked up the new vehicle he checked to make sure everything was ok and made sure that I had every feature working. Thank you so much Velko ! Definitely will be returning for more service with you. More

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Service advisor Guiliani and manager Greg were polite and helpful during my first service appointment needing oil change and tire rotation. I hope that future service goes just as well. and helpful during my first service appointment needing oil change and tire rotation. I hope that future service goes just as well. More

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Pull in for service and promptly greeted by the valet who ensures the service adviser is engaged. Service adviser takes control and the vehicle is expedited through. With a nice complimentary vacuum and wash ensures the service adviser is engaged. Service adviser takes control and the vehicle is expedited through. With a nice complimentary vacuum and wash. More

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