Greg Nichols | Page 21

Disappointed in latest service and sales experience I took my 2010 Outback in to correct reason for flashing warning lights. Was advised by service technician that it needed $2500 in repairs. A very l I took my 2010 Outback in to correct reason for flashing warning lights. Was advised by service technician that it needed $2500 in repairs. A very long list. Hard to come up with that kind of money at this time. So I said give me the details and what is the minimum that is needed to get it back on the Road. That was $1500. So we did that and car is working fine. One of the additional recommendations was to replace timing belt, at $700. Technician said that he did not have a record of this being replaced, and that if it broke the entire engine would have to be replaced. So, I checked my own records, and this was replaced, at your dealership 40,000 miles ago, per general maintenance recommendations. So, I was a bit disappointed that the technician was pushing me to do a very expensive repair that your shop had already done, as scheduled. He needs to do a better records review. Furthermore, as I was consulting with the technician, I said that given the list of costly repairs, I may need to think about replacing this 2010 unit. And he said, this guy behind me, Mohammed, is in sales, he can help you with that. Very unsatisfactory experience with him. He took my car for a drive, came back and said that it is not worth much, and offered me $2000 for it. Said it was a really good offer, considering it’s condition. We then had a brief, tense, chat about lease vs purchase. I then went home and did A quick on line search for the resale value of my Outback. Your dealership, and others, are selling this very car for $7,000-8,000. Even private sales were all greater than $5000. So, in summary, I kind of felt like I was treated as a chump by these folks. I am sure that it was not intended this way. But they need to up their game on vehicle maintenance research and recommendations and customer relations. More

by dlindeke Verified Customer Verified Customer

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Great people, great service and will continue to do business with you. One of my favorite subaru dealers. I only wish that oil change was cheaper. business with you. One of my favorite subaru dealers. I only wish that oil change was cheaper. More

by XAIYANG73 Verified Customer Verified Customer

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Prompt and informed service Each time I have service done at White Bear Subaru they have completed the work within, usually well within, the time frame they gave me. My last ser Each time I have service done at White Bear Subaru they have completed the work within, usually well within, the time frame they gave me. My last service was a windshield replacement; WB Subaru coordinated the whole process with the insurance company. All I had to do was drop the car off and pick it up when they called me. More

by Carbuyer Mark Verified Customer Verified Customer

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Rear Hatch lock repair Thank you for repairing our 2008 Outback rear hatch lock. The lock has not worked for a year. We finally brought to dealer. they had us fixed in coupl Thank you for repairing our 2008 Outback rear hatch lock. The lock has not worked for a year. We finally brought to dealer. they had us fixed in couple hours. We did miss the free coffee, but that is OK. They also checked on our recall notice and a general safety check. More

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Been Pleasant. Service is a little high priced, compared to what I paid at Audi for a oil change. Plus Toyota had the first 2 years service included with the purchas Service is a little high priced, compared to what I paid at Audi for a oil change. Plus Toyota had the first 2 years service included with the purchase of a new car. The service personal always very friendly and helpful. Can't believe no one knows how to up date the navigation in our 2018 Out Back. Not up to date even when we took delivery. Knew nothing about new St.Croix River Bridge or Freeway More

by Del Verified Customer Verified Customer

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Great service, very knowledgeable staff, and they were willing to work with me for my new lease! Would return in a heart beat! Definitely recommend! willing to work with me for my new lease! Would return in a heart beat! Definitely recommend! More

by nerissakarp Verified Customer Verified Customer

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David Walton was professional, knowledgeable, helpful, trustworthy, he went above and beyond to help me get some answers that I’d been asking for for months from the service department. He connected with trustworthy, he went above and beyond to help me get some answers that I’d been asking for for months from the service department. He connected with STARLINK and helped me get problems resolved. More

by sioux_girl1 Verified Customer Verified Customer

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I bought my car in there earlier this year because my key fob was not working properly. I was just going to have them take a look at it and then set up an appointment for a later date but Greg Nichols took fob was not working properly. I was just going to have them take a look at it and then set up an appointment for a later date but Greg Nichols took care of it that same day I didn't have to wait for anything he was right on it they had one in stock it was covered under warranty I couldn't have gotten better service. Actually he took care of it right after I asked him about it he had me pull into the shop and it was a done deal! More

by luisresendez Verified Customer Verified Customer

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Service is a pleasure I brought my 2018 Outback in for a standard oil change and tire rotation a few days ago. I was out the door--care serviced, vacuumed, and washed--in I brought my 2018 Outback in for a standard oil change and tire rotation a few days ago. I was out the door--care serviced, vacuumed, and washed--in under an hour, complete with a multipoint inspection and formal estimate for the major service which occurs at 60,000 miles. I love working with WBSubaru: rapid service, good waiting area, rapid departure, fair price. They're part of the reason I keep buying subarus. More

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Excellent service. Oil change was completed efficiently with car wash. Waiting room was sanitized and 6 foot distance maintained. Waiting time was minimal and I was informed of wait time. with car wash. Waiting room was sanitized and 6 foot distance maintained. Waiting time was minimal and I was informed of wait time. More

by Rebecca Campbell Verified Customer Verified Customer

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