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Start your review of Greg Ritter.
Greg Ritter
Greg Ritter at Kia of Wilmington
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Greg Ritter

Service Director

Kia of Wilmington

1603 Pennsylvania Avenue
Wilmington, DE 19806

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2 Reviews of Greg Ritter

April 22, 2018

Dealership Rating
Employee Rating

"My first new car where I didn’t need a Cosigner"

- SynJon

Mark helped me from start to finish, he was Excellent at explaining the process to me and very, very professional at his job.... I had a great experience and would recommend this dealership to anyone who ask.. Thank you for putting me in my brand new Kia Soul.

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Recommend Dealer
Yes
Sep 18, 2020

Kia of Wilmington responded

Thank you for the five-star review!

November 28, 2015

Dealership Rating

"Extremely Bad Service Visit"

- MM911

Vehicle went in for power steering leak and seat issue to get checked and estimates. Dealership decided without notifying us to go ahead and start working on 2 recall items. Thus unauthorized work and vehicle had to stay another day. Next day given estimates of 1200 for PS and 1500 for seat. Elected not to do either at this time due to lack of funds, but asked if they could get driver seat back up, was stuck reclined. They were able to do this. Picked up car, but wasn't given any service ticket. Noticed engine making noise and wanting to stall out. Complained to dealership salesman since service was closed. Salesman was very understanding and helpful, Larry Price, and recommended leaving the car so the service team could look at it on Saturday. We did this. Next day the vehicle wasn't hardly looked at, told it wasn't anything they did, but need another day to look at it. Total mess now engine idles high and very noisy. Basically, they messed up my vehicle, tried to charge us 1500 for a front seat when they could get the seat back upright, worked on vehicle without permission for the recall items, very poor with notification on any of the days as we had to call them most of the time and here is probably the worst thing they did, I believe. On the slip we received the second time we picked up the vehicle they put that the vehicle was 3 qrts low on oil, which it wasn't when it went in. I checked the oil the next day (dark when got home) and found it extremely overfilled. I changed the oil and estimate it was at least overfilled by 2.5 qrts. My opinion is that this dealerships mechanic intentionally overfilled our vehicle with oil, because of our complaints!

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Recommend Dealer
No

Other Employees Tagged: Larry Price , Matthew Kersey

Dec 10, 2015

Kia of Wilmington responded

Executive Management personally handled this client. We apologized at the point of recognizing the miscommunication, and apologize once again for this client's poor experience. There is nothing to gain from not fixing vehicles properly. That accusation is uncalled for. Unfortunately, the cost of repairing vehicles can be high at times, and we can empathize with the frustrations that come along with that. We will do our best to learn from this, and hopefully provide better communication to our clients in the future.

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