Greg Zay | Page 14

Fast and friendly service Doug Macias was extremely helpful in finding the exact car to meet our needs. The entire staff was also very friendly and made the buying process very Doug Macias was extremely helpful in finding the exact car to meet our needs. The entire staff was also very friendly and made the buying process very easy. More

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Professional, Pleasant, No Hassle Car purchase experience The purchase of the Toyota Avalon from this dealership was professional, pleasant, and absolutely no hassle! I have already recommended the dealership The purchase of the Toyota Avalon from this dealership was professional, pleasant, and absolutely no hassle! I have already recommended the dealership and the sales person, Patrick O’ Day, to prospective customers. We found the car of interest by searching the internet. I spoke with Michelle (last name unknown) at this dealership to see if the vehicle was available. She offered to search and return my call. She indeed called back within 20 minutes to confirm that the vehicle was available. To my surprise, she offered to schedule an appointment for me to see car the same day. She also gave me the name of the salesperson, Patrick O’ Day. Patrick is friendly and knowledgeable about the Toyota products. He truly listened to our requests. The purchase price of the vehicle was the same as listed on the internet… no extra fees, no “bait and switch” tactics. We informed Patrick that the auto purchase would be delayed by 1 day so that our local mechanic would have the 1st opportunity to purchase our trade-in vehicle. He respected our decision and did not exert the “hard sell” tactics. Greg Zay and Steve Niechielski presented the financial information during out 2 visits. We were informed of the extra Toyota warranty and service packages. Steve told us about license plate renewal options that were very useful for us. It took less than 30 minutes to complete the transaction to purchase the vehicle. I highly recommend his dealership. The mission statements include a commitment to respect the customers, and provide quality service. That was certainly our experience in July, 2014. H. Crawford More

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Great Car - Great Price I must have dealt with 10 different Toyota dealerships in the area. No other dealership was as aggressive in finding me the right car for the best pri I must have dealt with 10 different Toyota dealerships in the area. No other dealership was as aggressive in finding me the right car for the best price as Oakbrook Toyota. After speaking with Cesar over the phone and through email, it was clear that he was going to do whatever it took to get me to the dealership to get a deal one. Once I got there, Umesh knew everything there was to know about the Highlander I ended up purchasing. I plan on having this car last me 15 years, so hopefully all of these employees are retired by the time I need a new care. However, I wouldn't hesitate for a second to send all my friends and family to Oakbrook for their next Toyota. More

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Excellent service and sales experience. We came to the dealership to shop for a new car. We initially had no intention of making a purchase at the first dealership we visited, but we were gr We came to the dealership to shop for a new car. We initially had no intention of making a purchase at the first dealership we visited, but we were greeted warmly when we arrived and immediately put in contact with Mr. Stan Mulica, who showed us a new Rav4. We had a very nice test drive and the terms offered for the car were impressive and most adequate. The car is very driver friendly and instinctive. Our finances were done by Mr. Greg Zay who explained everything and conducted the sale very efficiently and professionally. Overall, the entire experience was pleasant and useful. I cannot recommend this dealership too highly...a wonderful experience. More

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My overall experience at Oak Brook Toyota was great. I My overall experience at Oak Brook Toyota was great. I didn't feel any pressure they really work with you to make the whole process go smooth. The st My overall experience at Oak Brook Toyota was great. I didn't feel any pressure they really work with you to make the whole process go smooth. The staff there was extremely helpful in assisting me throughout the buying process, and all my questions were answered to my satisfaction. Stan Mulica was a great salesman he was very nice & easy to talk to. The manager Cesar Meraz kept a smile on his face, easy to talk to, and very open. I definitely recommend this dealership. More

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This was truly the best car buying experience I've ever had. Neil was an absolute pleasure to work with. There was ZERO pressure to buy and the dealership met the price I was willing to pay. Greg Zay ever had. Neil was an absolute pleasure to work with. There was ZERO pressure to buy and the dealership met the price I was willing to pay. Greg Zay made the financing process a breeze and Joe Verlotta gave me a thorough walkthrough/overview of my vehicle (a 2013 Prius C Two). This dealership got a lot of things right: no pressure to buy, a thorough overview of the vehicle upon completion of the sale, a tour of the facility including the service department, and even a small gift box that has two Toyota keychains and a nice ink pen. The little things really do make a BIG difference. More

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My wife and I recently purchased a 2013 Toyota Prius at Oakbrook Toyota and we could not be more pleased with our experience. Our salesperson, Neal, created the best sales experience we have ever had - he Oakbrook Toyota and we could not be more pleased with our experience. Our salesperson, Neal, created the best sales experience we have ever had - he was personable and completely dedicated to our experience and satisfaction. Definitely ask for Neal if you visit Oakbrook Toyota! The entire team (Neal, Omer, and Greg) was great to work with - online sales, on site sales, and financing. The dealership was very accommodating, clean, and welcoming. I highly recommend this dealership (and Neal!) and will come back here for future vehicles (as well as send my friends and family members). More

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Having purchased several vehicles through Oakbrook Toyota in Westmont, I have always been extremely happy with the outcome. My most recent vehicle that I traded was a 2012 Camry XLE that I really liked. The in Westmont, I have always been extremely happy with the outcome. My most recent vehicle that I traded was a 2012 Camry XLE that I really liked. The staff at Oakbrook knew of me always missing an Avalon that I used to own and when the 2013's first arrived, I was notified immediately. I went, I looked, I drove. I decided it was just too much money in our current economy. Knowing this, my friends at Oakbrook Toyota said they'd call me if something really interesting came in on trade. Now mind you, I didn't need a new or different car as mine only had 15,000 miles, I just always missed that Avalon. Almost 2 months went by and I received a phone call telling me a used and loaded 2011 Toyota Avalon Limited had just been traded in and it only had 17,000 miles, they sold it new and new it's history. What to do? I drove out there (I live in the city) that very evening, looked the Avalon over and decided it really wasn't the car for me. I went in the showroom to say goodbye to my dear friends at Oakbrook Toyota (I have always been treated so well here, that they seem like friends and family) and the GM, asked if I would like to trade for a brand new 2013 Toyota and keep my same payment. Most folks think I'm crazy and maybe I am but, I said what was he thinking and he asked what I liked. We talked, I drove several different models before ultimately trading my beloved Camry for a new 2013 Prius with Nav & Solar Roof. Not sure what I had just agreed on, I pondered it a bit and decided I really wanted my Camry and not the Prius however, I had already shaken hands and committed to the deal. I grew up that a deal was placed on a handshake, and if a man's word was no good, he wasn't either. I finalized the deal and am happy to report that I am averaging about 48.7 miles per gallon. Tough to beat that and the deal I received. Everything happens for a reason and it is what it is. I have always had great dealings with Oakbrook Toyota, I drive out there for service and have always been treated very fair. Karma is treating people the way you want to be treated and believe you me, it comes full circle at Oakbrook Toyota in Westmont. I would refer my parents and my grandparents too, if they were still alive. Go to Oakbrook Toyota and tell either Mr. Umesh, Alex or Norm that Jack sent ya!! More

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This is our fourth Prius. It's a great car, and we tell everyone about it, even strangers who come up to us in parking lots and ask us about it. At Oakbrook Toyota of Westmont, there was never any tell everyone about it, even strangers who come up to us in parking lots and ask us about it. At Oakbrook Toyota of Westmont, there was never any pressure, even when we thought we might not be able to make a deal. Everyone was friendly and helpful. Then, they were able to make it happen. Cesar knew what we wanted, even when we we're exactly sure ourselves. We appreciate how the whole situation was handled, from first contact to final signature, and know that after the next 100,000 miles, we'll come back to this dealership. Thank you for a great experience, and a great car. More

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AMAZING dealership. I would absolutely recommend this dealership, especially the salesman, Neal. He was wonderful. Extremely friendly, kind, understanding and helpful. He didn't pressure me to buy any dealership, especially the salesman, Neal. He was wonderful. Extremely friendly, kind, understanding and helpful. He didn't pressure me to buy anything and took the time to explain everything with me. This was my first new car that I was purchasing and he definitely made my experience an easy one. Neal emailed me with information on the car, detailing everything I needed to know before I got to the dealership. Then he invited me to come look at the car I was interested in. The night of my appointment, he greeted me just outside the front door, welcomed me by name and was so inviting. He was by far the best salesperson I have ever come across! Greg, the finance manager, was great as well. He helped me through the "scary" part of purchasing a car. After I purchased the car, Joe showed me all the "parts" of the car. He helped me set up my bluetooth the car, so I can chat on the phone. He was extremely helpful and friendly. Again, I was so impressed with everyone that I came across while visiting the dealership. I will definitely tell my friends about it and remember it for myself in the future. Thanks for all your help Neal and keep up the great job you are doing!! More

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