Check out Gregory Bell's reviews on DealerRater

March 31, 2026

Dealership Rating

Employee Rating

Great service every visit - service techs always on point - always take my car to vw of Salem - always take my car to vw of Salem More

by JSAUER1

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Daniel Gonzales

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Mar 31, 2026 -

Volkswagen of Salem responded

Thanks for trusting our technicians with your Volkswagen Jetta. We’re thrilled they consistently meet your expectations and look forward to servicing your Jetta again. Best Regards, Gregory Bell Service Manager gbell@lithia.com

March 28, 2026

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Employee Rating

A nightmare to deal with regarding service given. So much, according to them, is counsedence. xx. So much, according to them, is counsedence. xx. More

by DEB2GRAM1991

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

No

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Apr 02, 2026 -

Volkswagen of Salem responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Gregory Bell Service Manager gbell@lithia.com

Apr 02, 2026 -

Volkswagen of Salem responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Best Regards, Gregory Bell Service Manager gbell@lithia.com

Apr 03, 2026 -

DEB2GRAM1991 responded

My contact information - phone - 503.559.4614, email - deb2gram1991@yahoo.com Debi Stiers

March 23, 2026

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Employee Rating

Terrible service, terrible warranty help, will not purchase a VW again after the care I have been given. purchase a VW again after the care I have been given. More

by Tdpe

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

No

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Mar 27, 2026 -

Volkswagen of Salem responded

Thank you for providing this feedback, and we apologize for not delivering an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Gregory Bell Service Manager gbell@lithia.com

Mar 27, 2026 -

Volkswagen of Salem responded

Thank you for providing this feedback, and we apologize for not delivering an exceptional service experience. We never like seeing that our service didn't meet the standards customers have come to expect, but reviews like this help us improve. If you don't mind reaching out to us so that we can speak directly, we'd love to address your concerns in detail. Best Regards, Gregory Bell Service Manager gbell@lithia.com

March 15, 2026

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Employee Rating

It was extremely basic. Employees weren't really that friendly nor did they really greet me and borderline ignored me when I walked in. It just felt like I was inconvenienci Employees weren't really that friendly nor did they really greet me and borderline ignored me when I walked in. It just felt like I was inconveniencing them when I entered. It just seems like people don't enjoy their job. I've already had a bad experience buying my car here and so their customer service still kind of sucks. Business's just aren't what they use to be anymore. I will say that I did like that they at least washed my car. More

by APANTALEON15

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

No

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Mar 20, 2026 -

Volkswagen of Salem responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Best Regards, Gregory Bell Service Manager gbell@lithia.com

Mar 20, 2026 -

Volkswagen of Salem responded

Providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you and we will reach out. Best Regards, Gregory Bell Service Manager gbell@lithia.com

March 08, 2026

Dealership Rating

Employee Rating

Everyone was knowledgeable and competent and nice. Everything was well taken care of and I would highly recommend the service to anyone. Everything was well taken care of and I would highly recommend the service to anyone. More

by MARY.MCGEE24

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Mar 08, 2026 -

Volkswagen of Salem responded

It’s great to hear our team provided knowledgeable and friendly support while caring for your Volkswagen Atlas Cross Sport. Gregory and the service department appreciate your recommendation and look forward to assisting you again. Best Regards, Gregory Bell Service Manager gbell@lithia.com

February 22, 2026

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Employee Rating

Salesman was great. He took the time to show me how the electrical gadgets worked and was patient. He took the time to show me how the electrical gadgets worked and was patient. More

by NROCHELLESUS3

Verified Customer

Recommend Dealer

Yes

Other Employees Tagged: Michael Wenzel , Dam

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Feb 22, 2026 -

Volkswagen of Salem responded

We’re thrilled you enjoyed the walkthrough of the electrical features on your new Volkswagen ID. Buzz. It’s great to hear our team took the time to make everything clear and comfortable. Thank you for the five-star review. Best Regards, JJ Hunsaker General Manager jhunsaker@lithia.com

February 19, 2026

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Service was fine, staff were polite, and everything met my expectations overall during this visit. my expectations overall during this visit. More

by TKLEIN140

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Daniel Gonzales

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Feb 20, 2026 -

Volkswagen of Salem responded

It’s great to hear that your Volkswagen GTI service visit went smoothly and that our team treated you courteously. Thank you for sharing your positive experience. We look forward to caring for your GTI again in the future. Best Regards, Gregory Bell Service Manager gbell@lithia.com

February 18, 2026

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Employee Rating

Wasn’t there to actually give feed back but my partner sat there for a very long time without being given any updates on there service being done plus it looks like they charged me for a free lifetime oil sat there for a very long time without being given any updates on there service being done plus it looks like they charged me for a free lifetime oil change. And for that I give them 3 stars instead of more. More

by Steven E.

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Daniel Gonzales

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Feb 18, 2026 -

Volkswagen of Salem responded

Steven, providing a positive experience is our top priority, and we're sorry that we failed here. We'd love the opportunity to discuss your visit in greater detail and clear up any issues we can. If it's possible to talk about your experience one-on-one, please reach out to us directly to let us know the best way to contact you, and we will reach out. Best Regards, Gregory Bell Service Manager gbell@lithia.com

February 18, 2026

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Employee Rating

I had a fantastic experience! Greg Josh and Cody are all very knowledgeable and professional. By far one of my best dealership service experiences! Greg Josh and Cody are all very knowledgeable and professional. By far one of my best dealership service experiences! More

by AUTUMNCHERRY1994

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Cody Mcbiryd

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Feb 18, 2026 -

Volkswagen of Salem responded

We’re delighted that Gregory and our service team provided professional, knowledgeable care for your Volkswagen ID.4. It’s great to hear this ranks among your best service experiences. We appreciate the five-star rating. Best Regards, Gregory Bell Service Manager gbell@lithia.com

February 16, 2026

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Employee Rating

Provided detailed inspection on my VW and notified me of what needs worked on. Dropped a Star because was not given a link to uber back to the dealership in a timely manner and was left at work and forced t what needs worked on. Dropped a Star because was not given a link to uber back to the dealership in a timely manner and was left at work and forced to wait till the next day to pick my car up from the dealership. More

by ABSD0926

Verified Customer

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Joshua McElwain

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Feb 16, 2026 -

Volkswagen of Salem responded

Thank you for choosing Volkswagen of Salem. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Best Regards, Gregory Bell Service Manager gbell@lithia.com

Gregory Bell

Service

Volkswagen of Salem

378 Reviews of Gregory Bell

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