Gregory Howard
Gregory Howard at Seguin Chevrolet

Gregory Howard

Service Advisor

Seguin Chevrolet

509 West I H 10
Seguin, TX 78155

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4.6
24 Reviews

Industry Experience

12 yrs

4.6

24 Reviews

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24 Reviews of Gregory Howard

August 29, 2025

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Employee Rating

Great service very quick my truck engine went out and they got me a loaner in no time More

by carranzacalista03
Service Price Transparency
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Recommend Dealer
Yes

August 28, 2025

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Dealership could have better answering service, sometimes it takes quite a while for someone to answer the phone. More

by BIGBROWOLF748
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Recommend Dealer
Yes
Aug 28, 2025

Seguin Chevrolet responded

Dear BIGBROWOLF748, Thank you for sharing your feedback. I’m glad to know your overall experience with us was positive, but I also want to acknowledge your comments about our answering service. We never want our customers to feel like it takes too long to reach someone, and I appreciate you pointing this out so we can improve. We’re committed to providing efficient, attentive communication at every step, and your input helps us identify areas where we can better serve our customers. Sincerely, Jeremy Sims, General Manager

August 27, 2025

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Quick and easy process. Everyone was friendly ad professional. Will continue to use this dealership for service. More

by jasoniseri
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Recommend Dealer
Yes

Other Employees Tagged: Gabriel Vega

Aug 28, 2025

Seguin Chevrolet responded

Dear jasoniseri, Thank you for sharing your 5-star review! I’m glad to hear that your experience was quick, easy, and supported by our friendly and professional team. It’s wonderful to know you plan to continue using Seguin Chevrolet for your service needs. We truly appreciate your trust and look forward to serving you again in the future. Sincerely, Jeremy Sims, General Manager

August 27, 2025

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Employee Rating

Excellent service. As soon as I got there, they checked my truck in, and got it into the shop by the appointment time. More

by robertivey76
Recommend Dealer
Yes

Other Employees Tagged: Gregory Howard

Aug 28, 2025

Seguin Chevrolet responded

Dear robertivey76, Thank you for your 5-star review! I’m pleased to hear that our team was able to check in your truck promptly and get it into the shop right on schedule. Efficiency and reliability are very important to us, and I’m glad we delivered that for you. We truly appreciate your trust and look forward to assisting you with any future service needs. Sincerely, Jeremy Sims, General Manager

August 25, 2025

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Took my truck to get the check engine light, tire balancing and alignment looked at on a 2025 Chevy 2500 looked at took 8 days to get truck back. The alignment was not properly adjusted More

by hricky95
Service Price Transparency
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Recommend Dealer
No
Aug 25, 2025

Seguin Chevrolet responded

Dear hricky95, Thank you for taking the time to share your experience with us. I’m sorry to hear that your recent visit fell short of expectations. Waiting 8 days to have your truck returned and then finding that the alignment was not properly adjusted is understandably frustrating, and I regret that we did not deliver the level of service you deserve. Your feedback is extremely valuable, and I will be reviewing this situation with our service team to ensure we improve both communication and the accuracy of the work completed. We want every customer to feel confident that their vehicle has been repaired thoroughly and in a timely manner. If there is anything I can personally do to help make this right, please don’t hesitate to reach out to me directly. Sincerely, Jeremy Sims, General Manager

August 22, 2025

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Gracie has excellent customer service and communication. She is a great service rep and an asset to Seguin Chevrolet More

by Heather
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Recommend Dealer
Yes
Aug 25, 2025

Seguin Chevrolet responded

Dear Heather, Thank you for your 5-star review! I’m delighted to hear that Gracie provided you with excellent customer service and communication during your visit. She is indeed a valuable member of our team, and it means a lot to know her dedication made a positive impact on your experience. Sincerely, Jeremy Sims, General Manager

August 20, 2025

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Always so accommodating! Very friendly staff and very clean atmosphere. I would definitely keep coming back. More

by cleos02cq
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Recommend Dealer
Yes
Aug 20, 2025

Seguin Chevrolet responded

Dear cleos02cq, Thank you for your 5-star review! I’m delighted to hear that our team was able to provide you with such a welcoming experience. We always strive to be accommodating and ensure our facilities remain friendly and clean for every guest. We look forward to continuing to serve you in the future. Sincerely, Jeremy Sims, General Manager

August 15, 2025

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Greg would not answer emails or phone calls tried on several days and no response. kept the truck for 4 weeks and when we go to pick up it is still not complete fixed. we have bought 3 truck from Segu More

by brian@sabelting.com
Service Price Transparency
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Service Communication
Recommend Dealer
No

Other Employees Tagged: Gabriel Vega

Aug 21, 2025

Seguin Chevrolet responded

Dear brian@sabelting.com, I’m very sorry for the lack of communication and the delay you experienced, especially after trusting us with multiple truck purchases this year. Four weeks without timely updates and then picking up a vehicle that still isn’t fully resolved is not the standard we promise. I’m escalating this now to review what went wrong, ensure the repairs are completed correctly, and address the communication gaps with Greg’s team. If there is anything I can do, please reach out to me directly so I can personally oversee next steps and make this right. Sincerely, Jeremy Sims, General Manager

August 08, 2025

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Had a scratch a a grease spot after but they bought me a paint pen which was nice More

by boobookermit
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gracie Martinez

Aug 11, 2025

Seguin Chevrolet responded

Dear boobookermit, Thank you for your review. I’m glad our team was able to provide a paint pen to address the scratch and grease spot. We appreciate your understanding and the chance to make it right. Sincerely, Jeremy Sims, General Manager

August 08, 2025

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Yeah is professional and so helpful, ill use him for all of my oil changes ! More

by MelissaO
Service Price Transparency
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Recommend Dealer
Yes
Aug 11, 2025

Seguin Chevrolet responded

Dear MelissaO, Thank you for your kind words about Yeah. I’m glad to hear he provided professional and helpful service, and we look forward to assisting you with all of your future oil changes. Sincerely, Jeremy Sims, General Manager

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