Gregory Howard

Seguin Chevrolet responded

Thank you for the review! I’m glad you found the store clean and welcoming, and that Marco and our managers were helpful and took the time to answer all your questions. We appreciate you sharing your experience. - Jeremy Sims, General Manager

Seguin Chevrolet responded

Thank you for your continued loyalty and for trusting us with both of your trucks over the years. We truly appreciate you recognizing our service team and the work they do. I also understand your concern regarding labor costs. Our technicians are factory-trained and we use quality parts to ensure repairs are done right the first time, but we always want our customers to feel they’re receiving value. Your feedback is important. Thank you again for your business and for sharing your experience. - Jeremy Sims, General Manager

Seguin Chevrolet responded

Thank you for the thoughtful feedback, Michael. I’m glad the service itself and how our team treats you has earned your continued trust, that means a lot. I also appreciate you sharing your thoughts on the follow-up communication. That kind of input helps us be more mindful of the overall experience beyond the visit itself. - Jeremy Sims, General Manager

Seguin Chevrolet responded

Thank you for sharing your experience. I appreciate your honesty, and I’m glad Ethan was able to listen, take the concern seriously, and get the issue resolved for you. Consistency matters, and your feedback helps us improve how concerns are handled from the first visit. I’ll be sure to recognize Ethan for the great job he did. - Jeremy Sims, General Manager

Seguin Chevrolet responded

Thank you for sharing your feedback. I’m sorry to hear that your experience was marked by mixed messages and a lack of follow-through. That’s frustrating, and it’s not the level of service we want anyone to walk away with. I’d appreciate the opportunity to better understand what happened and see if there’s anything I can do to help address your concerns. You can find my email and phone number on our website if you'd like to directly reach out to me. - Jeremy Sims, General Manager

Seguin Chevrolet responded

Thank you, arobinson29! Hearing that you consider us the best dealership means a lot. I’m glad our sales and service teams made you feel taken care of from start to finish and that you found great deals while you were here. We appreciate you being part of the Seguin Chevrolet family! - Jeremy Sims, General Manager

Seguin Chevrolet responded

Thank you, Graciela! I’m glad our team helped you find something that fits your lifestyle and daily needs and that you love our selection of beautiful cars! - Jeremy Sims, General Manager

Seguin Chevrolet responded

Thank you for your feedback, Brent. I’m sorry to hear the cost felt higher than expected, but I’m glad the repair was done right and your vehicle’s back in good shape. I appreciate you giving us the opportunity to service your vehicle. - Jeremy Sims, General Manager

Seguin Chevrolet responded

Thank you, Gloria! I’m happy to hear Ethan and Gregory provided great assistance and made your experience a pleasant one. I’ll be sure to pass along your appreciation to both of them! - Jeremy Sims, General Manager

Seguin Chevrolet responded

Thank you, Rosanna! I’m glad you enjoy visiting Seguin Chevrolet and that our staff and even the coffee make it a great experience. We truly appreciate your support and look forward to serving you again! - Jeremy Sims, General Manager