Gregory Howard | Page 4

Seguin Chevrolet responded

Thank you, Rosanna! I’m glad you enjoy visiting Seguin Chevrolet and that our staff and even the coffee make it a great experience. We truly appreciate your support and look forward to serving you again! - Jeremy Sims, General Manager

Seguin Chevrolet responded

Thank you, Shawn! I’m glad you received great service and that our team was upfront, efficient, and finished the work ahead of schedule. We truly appreciate your support and look forward to serving you again! - Jeremy Sims, General Manager

Seguin Chevrolet responded

Dear jose.garcia481, I’m glad to hear Gregory took good care of you and helped secure a loaner when you needed one. We appreciate the 4-star rating! If there’s anything we can do to earn that fifth star next time, please let me know directly. We’re here whenever you need us. – Jeremy Sims, General Manager

Seguin Chevrolet responded

Thank you, Bobghicks49! We’re glad everything went smoothly and that your wait time met expectations. I appreciate the honest feedback about the waiting area. Thanks for helping us improve your next visit. – Jeremy Sims, General Manager

Seguin Chevrolet responded

Thank you, carranzacalista03! We’re so glad our team could move quickly for you and get you into a loaner right away. We appreciate your trust and are here if you need anything else while your truck’s being taken care of. – Jeremy Sims, General Manager

Seguin Chevrolet responded

Dear BIGBROWOLF748, Thank you for sharing your feedback. I’m glad to know your overall experience with us was positive, but I also want to acknowledge your comments about our answering service. We never want our customers to feel like it takes too long to reach someone, and I appreciate you pointing this out so we can improve. We’re committed to providing efficient, attentive communication at every step, and your input helps us identify areas where we can better serve our customers. Sincerely, Jeremy Sims, General Manager

Seguin Chevrolet responded

Dear jasoniseri, Thank you for sharing your 5-star review! I’m glad to hear that your experience was quick, easy, and supported by our friendly and professional team. It’s wonderful to know you plan to continue using Seguin Chevrolet for your service needs. We truly appreciate your trust and look forward to serving you again in the future. Sincerely, Jeremy Sims, General Manager

Seguin Chevrolet responded

Dear robertivey76, Thank you for your 5-star review! I’m pleased to hear that our team was able to check in your truck promptly and get it into the shop right on schedule. Efficiency and reliability are very important to us, and I’m glad we delivered that for you. We truly appreciate your trust and look forward to assisting you with any future service needs. Sincerely, Jeremy Sims, General Manager

Seguin Chevrolet responded

Dear hricky95, Thank you for taking the time to share your experience with us. I’m sorry to hear that your recent visit fell short of expectations. Waiting 8 days to have your truck returned and then finding that the alignment was not properly adjusted is understandably frustrating, and I regret that we did not deliver the level of service you deserve. Your feedback is extremely valuable, and I will be reviewing this situation with our service team to ensure we improve both communication and the accuracy of the work completed. We want every customer to feel confident that their vehicle has been repaired thoroughly and in a timely manner. If there is anything I can personally do to help make this right, please don’t hesitate to reach out to me directly. Sincerely, Jeremy Sims, General Manager

Seguin Chevrolet responded

Dear Heather, Thank you for your 5-star review! I’m delighted to hear that Gracie provided you with excellent customer service and communication during your visit. She is indeed a valuable member of our team, and it means a lot to know her dedication made a positive impact on your experience. Sincerely, Jeremy Sims, General Manager