Guillermo Alarcon | Page 5

Excellent experience with Mr Billin. Very professional and knowledgeable. He founded the Right vehicle and color. We recommend Greg Billini and Weston Volvo. Very professional and knowledgeable. He founded the Right vehicle and color. We recommend Greg Billini and Weston Volvo. More

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I had a disappointing experience at Weston Volvo. From the beginning, I made it clear that I wanted to only see prices with everything included—fees, taxes, and any additional costs. I visited earlie From the beginning, I made it clear that I wanted to only see prices with everything included—fees, taxes, and any additional costs. I visited earlier in the day to negotiate a monthly lease price with a down payment for a car for my wife. I even increased the down payment by $500 to reach a lower monthly lease payment. Before leaving, I was given a copy of a sales quote that I believed included taxes. I specifically asked if the amount would increase for any reason, and the salesperson assured me it wouldn’t. When I returned with my wife and toddler, we waited on the sales manager. During this time, the salesperson asked for the copy of the sales quote we had agreed upon and took it to the sales manager. The sales quote was out of our possession for about 5 minutes. When it was returned, we didn’t review it again, trusting the sales manager that the numbers hadn’t changed. However, when we sat with the finance department, we were surprised to see the monthly lease payment was higher because taxes had been added. Upon reviewing the sales quote, we noticed it had been updated to show the agreed price plus taxes shown as percentage increase to the final amount. Taxes were not explicitly stated, which made the change unclear and misleading. Furthermore, the fact that the taxes were not labeled is more evidence the sales quote we were given was updated while it was out of our possession. This entire experience felt dishonest and lacking in transparency. Buying or leasing a car should be straightforward, but unfortunately, that was not the case here. I would advise others to make additional physical and digital copies of sales quotes that are kept in your possession, reconfirm any agreed pricing, double-check all paperwork thoroughly and be very cautious when dealing with this dealership. More

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Friendly and knowledgeable. Able to answer all questions. They did not attempt to pressure sale. Able to answer all questions. They did not attempt to pressure sale. More

by GLORIADUNCANSON Verified Customer Verified Customer

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The service level and personal care was outstanding. This is the 4th vehicle I’ve purchased from Weston and the service has been consistently great. This is the 4th vehicle I’ve purchased from Weston and the service has been consistently great. More

by jdmariner Verified Customer Verified Customer

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Great dealership, great people, good service. And great car! Very glad I decided to come here. And great car! Very glad I decided to come here. More

by JESSIARANGO12 Verified Customer Verified Customer

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Great service. Very professional. Everything was as promised and on time. Would highly recommend this dealership Very professional. Everything was as promised and on time. Would highly recommend this dealership More

by FTETZNER Verified Customer Verified Customer

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Long time client. Always satisfied with the service and the staff that are very knowledgeable, helpful and nice. Always satisfied with the service and the staff that are very knowledgeable, helpful and nice. More

by Happy buyer Verified Customer Verified Customer

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Everyone was friendly and communicative, specially Frank Martinez who was so patient and answered all our cl questions. Martinez who was so patient and answered all our cl questions. More

by Dayana Verified Customer Verified Customer

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My experience at Volvo was amazing. Leasing was super easy, not stressful, and the prices were presented well. Frank is an expert on the vehicle. He really took his time to show me all Leasing was super easy, not stressful, and the prices were presented well. Frank is an expert on the vehicle. He really took his time to show me all the features the car has. I also really appreciate that I didn’t have to be at the dealership for four hours to close on the lease. The process was quick and enjoyable. Ultimately, I’m in love with my new car! More

by giopal Verified Customer Verified Customer

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True professionals, very happy with the entire team. Follow up phone calls after the sale were unexpected but appreciated. Follow up phone calls after the sale were unexpected but appreciated. More

by avcolon Verified Customer Verified Customer

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