Guillermo Alarcon | Page 63

My New Volvo My experience was great, I researched what I wanted online, then called the dealer, spoke to Greg and he made sure from then on I got what I wanted an My experience was great, I researched what I wanted online, then called the dealer, spoke to Greg and he made sure from then on I got what I wanted and for the amount I wanted to pay. More

by Cbursztyn Verified Customer Verified Customer

Report | Print

Excellent service Everyone at this location is extremely helpful and knowledgeable, I have been a customer for many years and always very satisfied, they do a very good Everyone at this location is extremely helpful and knowledgeable, I have been a customer for many years and always very satisfied, they do a very good job, Thanks again for he great service. More

by JBASAGOI Verified Customer Verified Customer

Report | Print

appt time exact + excellent communication of service repairs Service order timely written, outcome explained, great wash job, full satisfaction. Driving my car home had new car feeling. Excellent service tech Service order timely written, outcome explained, great wash job, full satisfaction. Driving my car home had new car feeling. Excellent service tech (Alan) whom I always find resolves any of my auto problems and takes time for explanation of exactly what he did. More

by ANMNK Verified Customer Verified Customer

Report | Print

I don’t get the reviews Just like the review below I was interested in a XC40 and my friends where interested in a XC60. First my friends drove up from Key West, we made an Just like the review below I was interested in a XC40 and my friends where interested in a XC60. First my friends drove up from Key West, we made an appointment and then WAITED 30 MINUTES to speak with a salesperson, Richard Martinez. He all of sudden was great. He told our friends he would get back to them in a day or two and find their car. He never called back in spite of them literally calling 4 times. Needless to say they moved on to Gunther Volvo where the bought the car the next day. $60K lost. They referred friends to Gunther also from Key West, they bought a XC60 also the next day. $120K lost. For me, I left many messages asks to be notified when they got the XC40s. Guess what, no call back until I sent an email terminating my interest. In the mean time Gunther called, I test drove the XC40, didn’t like and bought a XC60. Now all of a sudden Weston Volvo called me 4 times in one day. They told me their award winning customer service, etc. I asked them to stop calling and they still called and emailed. Guess what, $180K lost. Save your self some hassle, skip Weston Volvo and just go to Gunther Volvo. More

Report | Print

Hassle Free Our experience purchasing at Weston Volvo was hassle free. We went to see specific cars, and there wasn't any of the 'bait and switch' games that othe Our experience purchasing at Weston Volvo was hassle free. We went to see specific cars, and there wasn't any of the 'bait and switch' games that other dealers try and play. While the negotiations took a long time, we were able to come up with a price that worked for both sides. Mylene Russell was very helpful throughout the whole process, and was able to explain all of the features on the cars. More

Report | Print

Proactive team Excellent proactive customer service. Worked with me on price and in return of my lease. Only disappointment is I selected a car and we did numbers o Excellent proactive customer service. Worked with me on price and in return of my lease. Only disappointment is I selected a car and we did numbers on a car which was sold and hadn’t been labeled as such so I was quite disappointed to learn that car I liked wasn’t available. Other than that the team itself was exceptional and Gian did and outstanding job! More

by whatevervanessa Verified Customer Verified Customer

Report | Print

Not the premium experience it should be With the exception of the financing dept (which was great); sales staff and lease return person not professional. Little or no follow up. Process to r With the exception of the financing dept (which was great); sales staff and lease return person not professional. Little or no follow up. Process to return leased car was embarrassing bad... More

by bowman716 Verified Customer Verified Customer

Report | Print

Get my new lease This dealer has a great stock of vehicles to choose from and an excellent knowledge of their job. Great service from the sales person as well. This dealer has a great stock of vehicles to choose from and an excellent knowledge of their job. Great service from the sales person as well. More

by vera433 Verified Customer Verified Customer

Report | Print

In focus timely sharp and always friendly My first experience with Weston Volvo has been positive. I do not have extensive expirience as to attitude and results since I am new dealing with Wes My first experience with Weston Volvo has been positive. I do not have extensive expirience as to attitude and results since I am new dealing with Weston Volvo (I started in January of this year) as far as expectations and attention to my needs it has been excellent More

by felixjmartinez Verified Customer Verified Customer

Report | Print

Exceptional! The service and attention we received was outstanding! We didn’t feel pressured during the buying experience. Even after the sale was completed, I’ve The service and attention we received was outstanding! We didn’t feel pressured during the buying experience. Even after the sale was completed, I’ve gone back for help in some of the features of the car and Gianfranco has been very welcoming and knowledgeable about the car. I strongly recommend you ask for him. Guillermo from finance also went above and beyond to facilitate financing that met our needs More

Report | Print