Guillermo Alarcon | Page 65

Great dealership, excellent sales staff! We were impressed by every aspect of our experience at Weston Volvo, especially our salesperson Claudia Garcia. She greeted us warmly, was attentive t We were impressed by every aspect of our experience at Weston Volvo, especially our salesperson Claudia Garcia. She greeted us warmly, was attentive to our needs, answered all our questions to the best of her ability, and if there was something she wasn't aware of she knew where to get the answer. We were very pleasantly surprised when she brought to our attention the Overseas Delivery option. Since the vehicle as we designed it was not available at the dealership, Volvo will fly us to their plant to take delivery. We were already pretty sure we would be purchasing the XC60, but that opportunity really sealed the deal. Claudia has worked to accommodate our schedule to finalize everything, and so far things are proceeding smoothly. In a few months we will be taking delivery of our new XC60 IN SWEDEN! Skål!!!! More

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Worth the Distance After trying my luck with dealers in Miami, I traveled up to Weston Volvo in search of the ideal deal. My salesman, Frank, was very helpful throughout After trying my luck with dealers in Miami, I traveled up to Weston Volvo in search of the ideal deal. My salesman, Frank, was very helpful throughout the entire process. He possessed great knowledge of the vehicles and their features. I genuinely felt he worked hard to get me the best possible deal. Both Harold, in Finance, and the general manager, Guillermo, were also very helpful. Definitely recommend! More

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WONDERFUL EXPERIENCE My fiance did all the legwork with Guillermo Alarcon, but I got the best part of the deal - my new S90 with Vinnie Curbito! Both gentlemen made this My fiance did all the legwork with Guillermo Alarcon, but I got the best part of the deal - my new S90 with Vinnie Curbito! Both gentlemen made this a wonderful experience. Guillermo worked to get us a fair price I was comfortable with, then Vinnie ensured the process finished smoothly with zero stress. Thank you both for all your efforts - I couldn't be any happier! More

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Great product, poor service department Very disappointed with their service department. This is my first time ever leasing a car and went today to service my car for the 2nd time. I called Very disappointed with their service department. This is my first time ever leasing a car and went today to service my car for the 2nd time. I called twice to schedule the appointment and was told by the receptionist on both occasions that the service department was on the phone and they would call me back. Never received a call back. I made the appointment online and saw that there was a charge but figured I would deal with it when I arrived to the appointment. When I arrived for my appointment, I spoke with the gentleman at service named Joe. I had my 7 month old daughter with me in her car seat and was told I had to wait 1 1/2 for the service. For those who have small children, you know that sitting and waiting is not a pleasant situation. When I asked for a loaner, I was told very curtly that this needed to be arranged weeks in advance. I know that this is not so because when I went for my first service, 5 months pregnant, I was offered a car for the remainder of the day. In fact, I came back earlier and my car was still being serviced. That first service was definitely not an hour and half job. I was quickly dismissed by the service tech with no regard of the inconvenience of having to load my daughter in her car seat around. I also expressed that my key was not working and the tire pressure was low. His response was "Deal with it when you return to service your car" and walked away to deal with another customer who happened to have a more expensive Volvo. As I left, I called the general sales manager named Guillermo and expressed my concerns. He said he'd research the situation and call me back. I'm still waiting for that phone call. I am honestly upset at the disregard the sales "professionals "had for someone who made an appointment and could not be taken care of. When one leases, these perks are expected. Unfortunately, I did not receive this and recommend that you go to another Volvo dealership for assistance. Fantastic product, but the service department shows no customer service. More

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Excellent Dealer I am taking a minute out of my busy agenda to express my gratitude to weston volvo. My experience was great. This is an excellent place with excellen I am taking a minute out of my busy agenda to express my gratitude to weston volvo. My experience was great. This is an excellent place with excellent cars and excellent people. Thanks to Vinie Cubito and Guillermo Alarcon who always have the magic to arrange the numbers in a favorable way to the customers. Thank you both for your help. More

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Volvo is your Safety and Joy Forever!!! I was on my way to trade in my Acura MDX and decided to stop by the Weston Volvo dealership. It was the best stop!!! Being that this is my fourth car, I was on my way to trade in my Acura MDX and decided to stop by the Weston Volvo dealership. It was the best stop!!! Being that this is my fourth car, I was expecting the same regular treatment that other dealerships give you. But I was wrong! I was able to exchange my car within minutes and everyone was extremely kind, helpful, and attentive. The dealership and staff truly give a family feel to it. All Stars are going to Danny Paulino and Guillermo Alarcon for their amazing service! ***** More

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Very pleasant Your salesman , Mr. Gregorio Billini was very pleasant and accommodating in the purchase of my first Volvo . In addition all the Volvo staff seemed Your salesman , Mr. Gregorio Billini was very pleasant and accommodating in the purchase of my first Volvo . In addition all the Volvo staff seemed to be very friendly . It was a very positive experience. More

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they went out of there way to help me I had a great experience with Guillermo & Vinnie they are very nice, helpful & I really do hope that now that I bought the car they continue to be I had a great experience with Guillermo & Vinnie they are very nice, helpful & I really do hope that now that I bought the car they continue to be helpful. More

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Not good experience I did not double check the sales order I did signed and it was a big mistake. I recommend be carefully when read all documents. Also recommend do not I did not double check the sales order I did signed and it was a big mistake. I recommend be carefully when read all documents. Also recommend do not deal with Sales Manager GUILLERMO ALARCON. Keep away from him. More

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Best experience with Volvo dealership We've had many Volvo's over the years and this was by far, our best experience. We had travelled over from the west coast, after speaking with Greg B We've had many Volvo's over the years and this was by far, our best experience. We had travelled over from the west coast, after speaking with Greg Bellini. That was a great decision! Greg, Guillermo and the whole team, made our new lease process easy and painless. They listened to our needs and delivered! We'll definitely be recommending Weston Volvo and will be back when our other lease is up. Thanks so much guys! Marilyn & Irv Kohn More

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