Guillermo Hernandez
Guillermo Hernandez at Precision Honda

Guillermo Hernandez | Page 12

Service Advisor

Precision Honda

10645 Studebaker Rd
Downey, CA 90241

Contact Me
4.9
336 Reviews

Dealership Experience

32 yrs, 4 mos

Industry Experience

32 yrs, 4 mos

Specialties & Trainings

parts and service

4.9

336 Reviews

Write a Review

336 Reviews of Guillermo Hernandez

February 05, 2026

Dealership Rating
Employee Rating

Mr. hernandez took care of my car in a well and timely matter. Service was prompt and ahead of schedule. Mr. hernandez will be taking care of my car from now on. More

by nsxnext121
Recommend Dealer
Yes

Other Employees Tagged: Guillermo Hernandez

Feb 06, 2026

Precision Honda responded

nsxnext121, Thank you for your kind review! We’re so glad to hear that Guillermo provided excellent service and kept you updated promptly. It’s great to know you enjoyed our clean dealership and the hot chocolate machine too! We truly appreciate your feedback and look forward to seeing you again at Precision Honda.

February 03, 2026

Dealership Rating
Employee Rating

Advisor Guillermo was professional and provided me with detailed information regarding my vehicle. Advisor Guillermo was professional and patient providing me with detailed information regarding my vehicle More

by threeangelsdc
Recommend Dealer
Yes

Other Employees Tagged: Guillermo Hernandez

Feb 06, 2026

Precision Honda responded

Threeangelsdc, Thank you for sharing your experience! We’re delighted to hear that Guillermo provided professional, patient, and detailed assistance regarding your vehicle. It means a lot that his support is the reason you’ll continue choosing Precision Honda. We truly appreciate your loyalty and look forward to serving you again!

January 30, 2026

Dealership Rating
Employee Rating

Took my car in to replace the shock absorbers, when i received the car I didn’t thought about checking it since i have brought my car here many times and they always do a good job, I drove back home and More

by Jennifer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 30, 2026

Precision Honda responded

Jennifer, We’re very sorry to hear about your experience and understand how frustrating and concerning this must be, especially after traveling such a long distance and trusting us with your vehicle. This is not the level of service or workmanship we strive to provide. Unfortunately, we are unable to verify your information through your screen name. We would really like the opportunity to review this situation and help make it right. Please contact me directly at jgolding@precisionhonda.com or 562-929-7000 and include your full name and phone number so we can locate your records and assist you as quickly as possible. We truly appreciate you bringing this to our attention and hope to resolve this for you promptly. Julia Golding - Customer Relations

Feb 05, 2026

Precision Honda responded

Thank you Jenifer

Feb 04, 2026

Jennifer responded

Thank you Julia for reaching back to me and showing concern about that incident, Guillermo the advisor in charge of the service in my car that day reached out to me and has addressed the issue. I took my car in today and got it all done right, thank you so much again, I truly appreciate it!

January 29, 2026

Dealership Rating
Employee Rating

5 Excellent service on all points with Guillermo. On time, keeps me informed, & explains all steps & what is anticipated to my next services. Excellent & I come back because of his quality of service More

by Martha Teran
Recommend Dealer
Yes

Other Employees Tagged: Guillermo Hernandez

Jan 31, 2026

Precision Honda responded

Martha, Thank you for sharing your experience, Martha! We’re thrilled to hear that Guillermo consistently provides excellent service, keeps you informed, and explains everything clearly. Your loyalty means a lot to us, and we look forward to continuing to take great care of you and your Honda!

January 29, 2026

Dealership Rating
Employee Rating

Excellent love the new facility my advisor was amazing and I was able to visit Everest now that everything is in one spot More

by Laurie Rolon
Recommend Dealer
Yes

Other Employees Tagged: Guillermo Hernandez

Jan 31, 2026

Precision Honda responded

Thank you for your kind words, Laurie! We’re so glad you love our new facility and that your advisor made your visit a great experience. It’s awesome that you were able to check out Everest—having everything in one spot really makes things convenient!

Jan 29, 2026

Laurie Rolon responded

Shoutout to Guillermo for being the best advisor.

Feb 13, 2026

Laurie Rolon responded

#1 service advisor Guillermo Hernandez

January 29, 2026

Dealership Rating
Employee Rating

Excellent Son muy profesionales y muy educados Y Guillermo Hernández es un profesional y muy educado y responsable de vería ser supervisor More

by jersainpineda
Recommend Dealer
Yes

Other Employees Tagged: Guillermo Hernandez

January 26, 2026

Dealership Rating
Employee Rating

Always courteous, thoughtful, knowledgeable, informed. Porters who wash cars, though, much different story. It's been true 4 yrs that unless u tell them, they don't wipe down roof of car. Often, they do s More

by Mike
Recommend Dealer
Yes

Other Employees Tagged: Guillermo Hernandez

Jan 28, 2026

Precision Honda responded

Mike, Thank you for taking the time to share your feedback. We’re glad to hear that our team has consistently provided courteous, knowledgeable, and informed service. We sincerely apologize for the inconsistencies you’ve experienced with our porters and vehicle washes. Your comments are important, and we’ll be reviewing our procedures and training to ensure that every car receives the same high level of care that our technicians provide. Last impressions absolutely matter, and we want every visit to reflect the quality we’re known for. We appreciate your honesty and continued support over the years, and we hope to provide a fully positive experience for you on your next visit. — Precision Honda Service Team

January 26, 2026

Dealership Rating
Employee Rating

The dealership was vary clean and nicely kept, inviting not to crowded lots of seating for customers and the workers were very nice and helpful More

by erickagregory2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Carlos Villareal, Steven Cuevas, Alexander Heckman , Gihan Gutierrez

Jan 27, 2026

Precision Honda responded

Erickagregory2, Thank you for sharing your experience! We’re thrilled to hear that you found our dealership clean, inviting, and comfortable, with plenty of seating. It’s wonderful to know our team made your visit enjoyable — we strive to provide a welcoming environment and helpful service for every customer. We look forward to seeing you again soon! — Precision Honda Team

January 25, 2026

Dealership Rating
Employee Rating

I just like the new Área of maintenance and the waiting Area is super nice and clean More

by reyesjose582
Recommend Dealer
Yes

Other Employees Tagged: Guillermo Hernandez

January 23, 2026

Dealership Rating
Employee Rating

He is very nice, knowledgeable and attentive He know what he's talking about when it comes to the difference serving to the car More

by Bspriggs
Recommend Dealer
Yes

Other Employees Tagged: Guillermo Hernandez

Jan 24, 2026

Precision Honda responded

Bspriggs Thank you for sharing your experience! We’re thrilled to hear that Guillermo was knowledgeable, attentive, and able to clearly explain everything about your car’s service. We’ll be sure to share your kind words with him, and we look forward to serving you again! — Precision Honda Team

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