Gus Arcon | Page 7

Purchasing g a car We found the sales personnel were patient with us, answered our questions. The sales person showed several cars and there was no pressure.overall, th We found the sales personnel were patient with us, answered our questions. The sales person showed several cars and there was no pressure.overall, the whole process was not stressful. More

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Poor customer service I took my car in for service; recalled airbag replacement. No one contacted me for 5 days. I kept calling to get updates on my car. Thought I would ge I took my car in for service; recalled airbag replacement. No one contacted me for 5 days. I kept calling to get updates on my car. Thought I would get my car back within a few hrs. After several calls, I finally got a text stating my car is ready. No one called to give an explanation as to why an airbag replacement took 5 days. Very disappointed with my service rep and management at Lexus of North Miami. More

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Outstanding service Excellent customer service from everyone, very professional and friendly staff, I was skeptical at first but was pleasantly surprised to have such a s Excellent customer service from everyone, very professional and friendly staff, I was skeptical at first but was pleasantly surprised to have such a smooth and easy process. Highly recommend this dealership. More

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Maintenance The valet service was excellent the gentleman that came was beyond helpful The service was perfect but my car was dirty inside when they returned The valet service was excellent the gentleman that came was beyond helpful The service was perfect but my car was dirty inside when they returned More

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Respectful,fair and patient The sales person was courteous the deal was materialized by Gus Credit person very fast, knowledgeable so was the insurance person Overall very sat The sales person was courteous the deal was materialized by Gus Credit person very fast, knowledgeable so was the insurance person Overall very satisfied Is my 2nd Lexus from same dealership My partner bought his Lexus at Same dealership. More

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Drove in w/o appointment was seen. It’s always a pleasure. Friendly Dealrship and very helpful staff. Valentine Mackenzie has always been wonderful. If you are looking for a lifetime It’s always a pleasure. Friendly Dealrship and very helpful staff. Valentine Mackenzie has always been wonderful. If you are looking for a lifetime relationship with a Salesmen. Go visit Valentine. You won’t go anywhere else. Enjoy! More

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Extremely frustrating!! I leased a vehicle from Lexus of North Miami on Sept 3 and part of the transaction was trading in my wife’s Mercedes C 250. Sales representative Nina I leased a vehicle from Lexus of North Miami on Sept 3 and part of the transaction was trading in my wife’s Mercedes C 250. Sales representative Nina and Manager Gus Arcon facilitated the deal. Gus sent us to Robert Nelson in finance and he told us it would take approximately 10-14 days for them to pay off our vehicle and when they received the title then send us a equity check. On Sept 17th, I reached out to Robert in finance because our Mercedes still had not been paid off. He said he did not know why but would call me by the end of the day. On Sept 21st, I called Gus Arcon because I had not heard back from Robert and my vehicle had still not been paid off. Gus apologized and said he would have them overnight a check to Mercedes and Robert would call me back that day with the details. Sept 25th, my vehicle still had not been paid and I had not heard back from Robert or Gus. I called Lexus Corporate to complain, they told me to contact Lexus of North Miami Customer Service because they are independently owned. Robert from finance called me back and told me that their company was so big that the accounting department was overwhelmed and that’s why they had not paid off my vehicle. Funny though, it only took 1 week for Lexus to send me a payment invoice for my new vehicle. Frustrated, I called their customer service representative, Allison. Allison investigated the complaint and she and her supervisor, Samantha Thompson, called me back, telling me the same thing- that the company was so big that their accounting department was overwhelmed. However, she would have them overnight a check to Mercedes. I asked her how long it would take to receive my equity check, she stated it could be up to six weeks. On September 28- 25 days after I traded in my vehicle- it was finally paid off. I’m very frustrated dealing with Lexus of North Miami and feel it outrageous that it took 25 days to pay off my vehicle and ridiculous that it could take another 6 weeks or a total of 2 1/2 months to receive a equity check. Although we are enjoying our new Lexus, the frustration of dealing with this dealership with their lack of communication and efficiency is not worth the hassle. Take your business elsewhere!! I have voicemail and emails to verify my claims. More

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Amazing sales experience! Denis was very helpful and patient while working with us during the purchase of our car, he went above and beyond for us and made sure we got a great Denis was very helpful and patient while working with us during the purchase of our car, he went above and beyond for us and made sure we got a great deal, he was not pushy, answered every question we had, and allowed us the time we needed to make the right decision so that we were happy with our purchase. We are very happy to have stumbled upon a great and professional sales person such as he is, five stars is not enough to rate the excellent service we received. More

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Great service Went in early and left quickly with a brand new lease. I’m happy with the service and deal. Will recommend to others. Thank you Went in early and left quickly with a brand new lease. I’m happy with the service and deal. Will recommend to others. Thank you More

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Service Excellebce & Exceptional Client Experience Truly great staff. I have purchased my last three cars from the dealership, because of that level of client experience and service excellence provided Truly great staff. I have purchased my last three cars from the dealership, because of that level of client experience and service excellence provided. Everyone is always courteous, helpful, and friendly. More

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