Gus Arcon | Page 7

Drove in w/o appointment was seen. It’s always a pleasure. Friendly Dealrship and very helpful staff. Valentine Mackenzie has always been wonderful. If you are looking for a lifetime It’s always a pleasure. Friendly Dealrship and very helpful staff. Valentine Mackenzie has always been wonderful. If you are looking for a lifetime relationship with a Salesmen. Go visit Valentine. You won’t go anywhere else. Enjoy! More

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Extremely frustrating!! I leased a vehicle from Lexus of North Miami on Sept 3 and part of the transaction was trading in my wife’s Mercedes C 250. Sales representative Nina I leased a vehicle from Lexus of North Miami on Sept 3 and part of the transaction was trading in my wife’s Mercedes C 250. Sales representative Nina and Manager Gus Arcon facilitated the deal. Gus sent us to Robert Nelson in finance and he told us it would take approximately 10-14 days for them to pay off our vehicle and when they received the title then send us a equity check. On Sept 17th, I reached out to Robert in finance because our Mercedes still had not been paid off. He said he did not know why but would call me by the end of the day. On Sept 21st, I called Gus Arcon because I had not heard back from Robert and my vehicle had still not been paid off. Gus apologized and said he would have them overnight a check to Mercedes and Robert would call me back that day with the details. Sept 25th, my vehicle still had not been paid and I had not heard back from Robert or Gus. I called Lexus Corporate to complain, they told me to contact Lexus of North Miami Customer Service because they are independently owned. Robert from finance called me back and told me that their company was so big that the accounting department was overwhelmed and that’s why they had not paid off my vehicle. Funny though, it only took 1 week for Lexus to send me a payment invoice for my new vehicle. Frustrated, I called their customer service representative, Allison. Allison investigated the complaint and she and her supervisor, Samantha Thompson, called me back, telling me the same thing- that the company was so big that their accounting department was overwhelmed. However, she would have them overnight a check to Mercedes. I asked her how long it would take to receive my equity check, she stated it could be up to six weeks. On September 28- 25 days after I traded in my vehicle- it was finally paid off. I’m very frustrated dealing with Lexus of North Miami and feel it outrageous that it took 25 days to pay off my vehicle and ridiculous that it could take another 6 weeks or a total of 2 1/2 months to receive a equity check. Although we are enjoying our new Lexus, the frustration of dealing with this dealership with their lack of communication and efficiency is not worth the hassle. Take your business elsewhere!! I have voicemail and emails to verify my claims. More

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Amazing sales experience! Denis was very helpful and patient while working with us during the purchase of our car, he went above and beyond for us and made sure we got a great Denis was very helpful and patient while working with us during the purchase of our car, he went above and beyond for us and made sure we got a great deal, he was not pushy, answered every question we had, and allowed us the time we needed to make the right decision so that we were happy with our purchase. We are very happy to have stumbled upon a great and professional sales person such as he is, five stars is not enough to rate the excellent service we received. More

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Great service Went in early and left quickly with a brand new lease. I’m happy with the service and deal. Will recommend to others. Thank you Went in early and left quickly with a brand new lease. I’m happy with the service and deal. Will recommend to others. Thank you More

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Service Excellebce & Exceptional Client Experience Truly great staff. I have purchased my last three cars from the dealership, because of that level of client experience and service excellence provided Truly great staff. I have purchased my last three cars from the dealership, because of that level of client experience and service excellence provided. Everyone is always courteous, helpful, and friendly. More

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Lexus service/ sales Went for service and decided to look at options for possibly getting in to a new vehicle. They went over my options while I waited. Went for service and decided to look at options for possibly getting in to a new vehicle. They went over my options while I waited. More

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Experience was pretty good. Manny was great!!! I would definitely come back to this dealer rather than a closer dealer because of the excellent care and service I received from the staff here at No I would definitely come back to this dealer rather than a closer dealer because of the excellent care and service I received from the staff here at North Miami Lexus. More

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Great Experience! Denis was very patient and he understood my needs. He was able to meet my requests; together with Gus, and Rosali made this acquisition a positive exp Denis was very patient and he understood my needs. He was able to meet my requests; together with Gus, and Rosali made this acquisition a positive experience. More

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Good.. Sales person good ( Malia) Manager used car have some sales unethical thecniques to brong costumers into the dealership like make the internet depar Sales person good ( Malia) Manager used car have some sales unethical thecniques to brong costumers into the dealership like make the internet department to offer something that they cannot support only to make the costumer get into dealership to tey to make a deal... Besides that they only gave 1 car key noboday told me the car comes only with 1 key More

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Impeccable Service Absolutely Amazing! If I could give the 10 stars I would! George my Product Specialist was phenomenal and great to be around. George was patient and Absolutely Amazing! If I could give the 10 stars I would! George my Product Specialist was phenomenal and great to be around. George was patient and extremely knowledgeable which was thoroughly impressive. Syed my Finance Manager was also phenomenal and patient as well. Syed took his time and was extremely detailed and I greatly appreciate both of these gentlemens dedication. If your in the market for a brand new Lexus without the haste please don't hesitate to go see these outstanding guys. Thank you guys, your the best! First Class service in its entirety!! More

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