Gus Babalis | Page 3

Waited 10 minutes when I first arrived. There were people around to help but just ignored me lost my part and shipped the wrong part (right vs left)- had to wait an extra two days Communi There were people around to help but just ignored me lost my part and shipped the wrong part (right vs left)- had to wait an extra two days Communication was not very good on delays and updates Super expensive for what was replaced and performed - I felt like I was taken advantage of at your dealership on line system is broke More

by DOUGJONESIL Verified Customer Verified Customer

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Great experience, very friendly people Eric Sakumoto was a great salesman. We will be back again a great salesman. We will be back again More

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I was able to book my service same hour. Seamless & efficient scheduling process. My car was completed quickly & I was informed on services completed after. Transparent with services complet Seamless & efficient scheduling process. My car was completed quickly & I was informed on services completed after. Transparent with services completed & vehicle health More

by EFORD66 Verified Customer Verified Customer

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I’ve had my truck serviced here three times now and each was a great experience. Very friendly advisors and they take the time to run through what was done and do a high quality job. I didn’t buy my truck was a great experience. Very friendly advisors and they take the time to run through what was done and do a high quality job. I didn’t buy my truck here, but my next one will be from Hawk Ford More

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Want to charge $200 to look at a malfunctioning backup camera on an Explorer that has 18k miles. Joke camera on an Explorer that has 18k miles. Joke More

by LEBLANC5283 Verified Customer Verified Customer

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We brought our vehicle (2020 F150) for service at Hawk Ford of Saint Charles. The vehicle was alerting to Low Oil Pressure and was still within the factory warranty. The dealership called multiple times Ford of Saint Charles. The vehicle was alerting to Low Oil Pressure and was still within the factory warranty. The dealership called multiple times stating "The truck is repaired and ready for pickup." Each time the vehicle was not repaired and the issue remained. The vehicle was submitted 3 times, they replaced 5 different parts and they had the vehicle for 10 days. During one repair attempt they replaced the instrument cluster in which doing so they erased the vehicles Engine Hours/Engine Idle Hours. They did not record this information and the repair attempt failed. Instead of reinstalling the original instrument they went on to another repair attempt. The data was lost and reset to zero. Hawk Ford committed negligence and refused to give us their Insurance information for us to file a claim. The general manager has repeated attempted to purchase the vehicle but admits no fault in their actions. Hawk Ford has had poor communication in resolving the issue and damaged our vehicle rather then repairing it for us! We would NOT recommend Hawk Ford or its services to anyone. This business lacks integrity and is incompetent. More

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Best place on earth to buy new car or truck. Thanks again for everything. I wish you more happy clients. Thanks again for everything. I wish you more happy clients. More

by ROMAN6 Verified Customer Verified Customer

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This is the only dearlership I would go to for a ford! The entire experience was amazing. The entire experience was amazing. More

by JON57 Verified Customer Verified Customer

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Bill,helped alot on my truck order,especially with SCA black Widow,the truck came just how I ordered,no surprises , THANKS BILL black Widow,the truck came just how I ordered,no surprises , THANKS BILL More

by SKUHN164 Verified Customer Verified Customer

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I pulled into service unexpectedly with a flat tire. Not only did the service advisors get me in right away but they also found a way to get me a new tire that they didn’t have in stock. I had been rush Not only did the service advisors get me in right away but they also found a way to get me a new tire that they didn’t have in stock. I had been rushing to a meeting with all of this happened so they got me into a loaner to go do my meeting while they fixed my car. Literally the best dealership experience I’ve ever had. Monique (service advisor) was knowledgeable and a total rockstar. John (the service director) was awesome. Couldn’t be happier and will continue to use their services and buy my cars from Hawk! More

by Ciana.alexander Verified Customer Verified Customer

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