Gustavo Nevarez

The initial service advisor was not responsive and never contacted me to give updates about my car. Glad a different advisor took over. contacted me to give updates about my car. Glad a different advisor took over. More

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Elk Grove Toyota has always been my go to for both of my Toyota vehicles. Very knowledgeable service advisors that are willing to help you with your vehicle. Toyota vehicles. Very knowledgeable service advisors that are willing to help you with your vehicle. More

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Performed all service as requested and since the shop was busy that day offed a free rental car busy that day offed a free rental car More

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Tech broke my mirror and they placed blame on me. Horrible customer service and dishonesty. Horrible customer service and dishonesty. More

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Satisfied with the work that was done. The team was efficient and highly communicative with me regarding the progress of my vehicle. The team was efficient and highly communicative with me regarding the progress of my vehicle. More

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Super busy service department. Was overbooked for my service, but made it right by giving me a loaner while they needed my truck longer than expected. Was overbooked for my service, but made it right by giving me a loaner while they needed my truck longer than expected. More

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I always go to this dealership. They have always done a good job on my car. They have always done a good job on my car. More

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The service staff was friendly and quick. My service was completed in less than hour. I did not expect that. Thank you Elk Grove Toyota! My service was completed in less than hour. I did not expect that. Thank you Elk Grove Toyota! More

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Although an extremely busy morning, Service Advisors Primal Kumar & Gustavo Nevarez took great care to oversee the needed service of my Mother's vehicle. Thank you Elk Grove Toyota! Primal Kumar & Gustavo Nevarez took great care to oversee the needed service of my Mother's vehicle. Thank you Elk Grove Toyota! More

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I am taking 1 star off which I will explain. Previously we have been very pleased with this dealer but during a rodent repair, our car was trashed and money stolen. Gus was great throughout, but Previously we have been very pleased with this dealer but during a rodent repair, our car was trashed and money stolen. Gus was great throughout, but we were shocked that all cubbies had been emptied and thrown about the car inside when we picked it up. Gus has promised us a complete detail. We noticed the money was gone upon arriving home. The other complaint is radio, GPS, and clock are all now disfuntional. This has happened with every service call. Jeannette Blair in Customer Relation is terrific and she will take care of the electronics issue when we can get up there again. Had we known the car would have to be left there, we would have removed our valuables - lesson learned! More

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