Gustavo Nevarez | Page 2

I am taking 1 star off which I will explain. Previously we have been very pleased with this dealer but during a rodent repair, our car was trashed and money stolen. Gus was great throughout, but Previously we have been very pleased with this dealer but during a rodent repair, our car was trashed and money stolen. Gus was great throughout, but we were shocked that all cubbies had been emptied and thrown about the car inside when we picked it up. Gus has promised us a complete detail. We noticed the money was gone upon arriving home. The other complaint is radio, GPS, and clock are all now disfuntional. This has happened with every service call. Jeannette Blair in Customer Relation is terrific and she will take care of the electronics issue when we can get up there again. Had we known the car would have to be left there, we would have removed our valuables - lesson learned! More

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I found my experience at Elk Grove Toyota with Gustavo Pena exceptional. He took good care of the servicing of my Avalon. He was professional, courteous, friendly and kept me well informed as to the prog Pena exceptional. He took good care of the servicing of my Avalon. He was professional, courteous, friendly and kept me well informed as to the progress of the repairs. He answered all my questions and I felt that he went over and above to make sure that my experience was a positive one. I would certainly recommend family and friends to have their vehicles serviced through him at Elk Grove Toyota Dealership. More

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This Toyota dealership is not comprised of scam artist, dishonest, fraudsters, price gougers, employee seeking to earn a commission or increase in profits. This Elk Grove Toyota dealership seems honest dishonest, fraudsters, price gougers, employee seeking to earn a commission or increase in profits. This Elk Grove Toyota dealership seems honest and customer focused and not seeking increase in overall profits. Unlike, another Toyota dealership that seek to rip off customers in service repairs to show high profits and high commission at customer’s expense. As a long time Toyota customer Elk Grove Toyota represents the Toyota Brand. I strongly urge any customer seeking doing business with Toyota service I recommend Elk Grove Toyota. More

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Excellent customer service, it took less time to finish the job. The staff was very helpful. Thank you. the job. The staff was very helpful. Thank you. More

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Fast and efficient service . Close to my location and excellent customer service. Good price overall Close to my location and excellent customer service. Good price overall More

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I had an appointment for an oil change. Arrived 10 minutes early and was seen by an advisor about 15 minutes later. Everything was fine, oil change done within 1.5 hours. I paid, got my key Arrived 10 minutes early and was seen by an advisor about 15 minutes later. Everything was fine, oil change done within 1.5 hours. I paid, got my keys, arrived at my car, I noticed black marks all over my front bumper. My advisor offered a free car wash, my car was clean but my bumper had black scuff marks all over. I asked one of the employees if they can clean that part off but he replied he couldn’t help me and told me to go ask my advisor. My advisor was no longer at his desk I told him. He then told me to hold on for a bit. I had already buckled my toddler in her car seat so we were just waiting in the car. He comes back and tells me to head over to the major maintenance building and tell them the supervisor melton sent me over to get my car cleaned. No one came out to help, I waited for about 10 minutes. My daughter was getting cranky so I just left and went home and cleaned up after Toyotas mess of a car wash. Elk Grove Toyota is my go-to spot but this experience wasn’t great. More

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Excellent service center. Nice and comfortable waiting area. Clean and efficient. Was in and out in about 1 hour like they estimated. Nice and comfortable waiting area. Clean and efficient. Was in and out in about 1 hour like they estimated. More

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The people were courteous, prompt, and kept me appraised of the needs of my car. I have gone to this dealership for 10 years and will continue to go. of the needs of my car. I have gone to this dealership for 10 years and will continue to go. More

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Brought my car in for a routine oil change and check-up. Service was great and Gustavo made the process smoother. Will be coming back! Service was great and Gustavo made the process smoother. Will be coming back! More

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I talked to these guys about coupon that I lost and they gave considered. I iked that gesture. I still suggest to change the system and do points system instead of paper coupon. This will help eliminate the gave considered. I iked that gesture. I still suggest to change the system and do points system instead of paper coupon. This will help eliminate the paper waste as well the coupon losing issue. More

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