Gustavo Nevarez

Tech broke my mirror and they placed blame on me. Horrible customer service and dishonesty. Horrible customer service and dishonesty. More

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Satisfied with the work that was done. The team was efficient and highly communicative with me regarding the progress of my vehicle. The team was efficient and highly communicative with me regarding the progress of my vehicle. More

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Super busy service department. Was overbooked for my service, but made it right by giving me a loaner while they needed my truck longer than expected. Was overbooked for my service, but made it right by giving me a loaner while they needed my truck longer than expected. More

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I always go to this dealership. They have always done a good job on my car. They have always done a good job on my car. More

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The service staff was friendly and quick. My service was completed in less than hour. I did not expect that. Thank you Elk Grove Toyota! My service was completed in less than hour. I did not expect that. Thank you Elk Grove Toyota! More

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Although an extremely busy morning, Service Advisors Primal Kumar & Gustavo Nevarez took great care to oversee the needed service of my Mother's vehicle. Thank you Elk Grove Toyota! Primal Kumar & Gustavo Nevarez took great care to oversee the needed service of my Mother's vehicle. Thank you Elk Grove Toyota! More

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I am taking 1 star off which I will explain. Previously we have been very pleased with this dealer but during a rodent repair, our car was trashed and money stolen. Gus was great throughout, but Previously we have been very pleased with this dealer but during a rodent repair, our car was trashed and money stolen. Gus was great throughout, but we were shocked that all cubbies had been emptied and thrown about the car inside when we picked it up. Gus has promised us a complete detail. We noticed the money was gone upon arriving home. The other complaint is radio, GPS, and clock are all now disfuntional. This has happened with every service call. Jeannette Blair in Customer Relation is terrific and she will take care of the electronics issue when we can get up there again. Had we known the car would have to be left there, we would have removed our valuables - lesson learned! More

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I found my experience at Elk Grove Toyota with Gustavo Pena exceptional. He took good care of the servicing of my Avalon. He was professional, courteous, friendly and kept me well informed as to the prog Pena exceptional. He took good care of the servicing of my Avalon. He was professional, courteous, friendly and kept me well informed as to the progress of the repairs. He answered all my questions and I felt that he went over and above to make sure that my experience was a positive one. I would certainly recommend family and friends to have their vehicles serviced through him at Elk Grove Toyota Dealership. More

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This Toyota dealership is not comprised of scam artist, dishonest, fraudsters, price gougers, employee seeking to earn a commission or increase in profits. This Elk Grove Toyota dealership seems honest dishonest, fraudsters, price gougers, employee seeking to earn a commission or increase in profits. This Elk Grove Toyota dealership seems honest and customer focused and not seeking increase in overall profits. Unlike, another Toyota dealership that seek to rip off customers in service repairs to show high profits and high commission at customer’s expense. As a long time Toyota customer Elk Grove Toyota represents the Toyota Brand. I strongly urge any customer seeking doing business with Toyota service I recommend Elk Grove Toyota. More

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Excellent customer service, it took less time to finish the job. The staff was very helpful. Thank you. the job. The staff was very helpful. Thank you. More

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