Guy Mccumber | Page 10

Service area greeters were nice and service agent, Guy, was very friendly. Took my car in for routine maintenance services. Service was completed efficiently. However, I noticed an issue with my car wh was very friendly. Took my car in for routine maintenance services. Service was completed efficiently. However, I noticed an issue with my car while driving, just a few days after having them service the vehicle. The issue was not present prior to me taking my car in for service, so I immediately called them to inform of the concern. While I do appreciate that they got me in quickly to look at the issue and address it, I did not appreciate that they did not truly take accountability for the workmanship which caused the issue in the area which they previously had to access in order to service my vehicle at the initial visit. Instead, they tried to blame it on “possible road debris hitting the car”, which is simply not true. We’re all human and mistakes do happen, so I would feel better equipped to trust them with service on my vehicle if they were more honest and accountable in this particular situation. More

by L.J. Verified Customer Verified Customer

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It’s great , clean people are so friendly they don’t take advantage of their customers advantage of their customers More

by DOYLE.HOLLY Verified Customer Verified Customer

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Guy is always friendly and sincere in his coversations with me. He never tries to "suggestive sell" or pressure me into getting a service I really don't need and that is very much apptreciated. Guy unde with me. He never tries to "suggestive sell" or pressure me into getting a service I really don't need and that is very much apptreciated. Guy understands the vaule of repeat customers and does his best to accommodate me when something comes up in short notice. More

by Crdahlke706 Verified Customer Verified Customer

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Every time I come for an oil change it take 45 min to one hr. This last visit I I can't for my appointment. 3 hrs went by and nobody updated me on the status of my vehicle. I went to inquire about it and tur hr. This last visit I I can't for my appointment. 3 hrs went by and nobody updated me on the status of my vehicle. I went to inquire about it and turned out the mechanic hadn't even started in it. He was tied up with another job. They could have assigned another mechanic or at least kept me informed. I'll have to find another place to do my maintenance that can ensure they are able to handle the work. More

by Albert Pierce Verified Customer Verified Customer

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Guy was exceptionally grounded guy and help me out when I arrived with no appointments. arrived with no appointments. More

by JAYBLAZTLIVES Verified Customer Verified Customer

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Friendly, helpful staff. Clean work areas and immaculate waiting areas with wifi and TV. Along with continual updates on the service status of your vehicle. Clean work areas and immaculate waiting areas with wifi and TV. Along with continual updates on the service status of your vehicle. More

by SCOTT.BRYANT Verified Customer Verified Customer

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Excellent, and honest service. Guy was very help full and the technician did excellent work. Guy was very help full and the technician did excellent work. More

by ldefoe8 Verified Customer Verified Customer

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Service always Great My Service manager Guy is the Best he knows my vehicle is all about. he knows my vehicle is all about. More

by AMOOREREPAIR Verified Customer Verified Customer

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They tried to charge me double on a clock spring replacement of what I was quoted in November. Parts doubled in 6 months? Doubt it!! Note to self: will not buy another Nissan or do business at Suthe replacement of what I was quoted in November. Parts doubled in 6 months? Doubt it!! Note to self: will not buy another Nissan or do business at Sutherlin Nissan More

by KWHEELEY19 Verified Customer Verified Customer

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Thank you for your feedback. Here's a polished version of your message: --- I want to commend the team for consistently providing top-notch service. I particularly apprecia Here's a polished version of your message: --- I want to commend the team for consistently providing top-notch service. I particularly appreciate Guy McCumber's professionalism. More

by ronporterjr Verified Customer Verified Customer

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