Gynnae Britton | Page 6

Byers Toyota responded

Hi, thank you for choosing Byers Toyota to help with your vehicle needs! We appreciate your business and are thankful for your review.

Byers Toyota responded

John, thank you for taking the time to review Byers Toyota. I am sorry to hear about your second key and the runaround that you experienced in trying to get the answer on when it could arrive. That is not acceptable and I apologize for any frustration or dissatisfaction we caused you. We value your loyalty as a customer, so if there is anything else our team can do to rectify this situation or make up for the hassle please don't hesitate to reach out. Rest assured we will provide an update as soon as possible and make sure that you receive your second key promptly. Thank you again for bringing this matter to our attention, we truly appreciate it!

Byers Toyota responded

Thank you for choosing Byers Toyota for your service needs, and for taking the time to review your experience! We truly appreciate the five-star rating. It's great to hear that you were seen promptly and your issue assessed right away. Our team has been highly trained to identify warranty-related issues quickly and accurately. We're pleased that we could get you in and out of our shop with little fuss. Should any other auto concerns arise on the journey ahead, please don't hesitate to reach out - we are always here to help! Again, thank you for being our customer and have a great day.

Byers Toyota responded

Thank you for the glowing review! We are so grateful to have been your dealership of choice for 20 years and delighted that we have earned your trust with our service. Our friendly, attentive staff is committed to customer satisfaction and reliability. We are also proud to provide quality Toyota products. We look forward to continuing to provide the same exemplary service and products in the future.

Byers Toyota responded

Thank you for your kind words about Byers Toyota, we really appreciate it! We strive to provide every customer with excellent service and it's great to hear that you had a good experience when you visited us. We're happy to know that you would highly recommend us to others and we look forward to serving you again in the future. Thank you for your support!

Byers Toyota responded

From all of us at Byers Toyota, we thank you for taking the time to provide your kind and positive feedback! It is very encouraging to hear that you had a pleasant and seamless experience. We uphold ourselves to the highest standards of excellent customer service, so it's great to know that our team was able to deliver and meet your expectations. We are truly delighted to have earned your recommendation - as this is the best form of compliment any business can receive. Thanks again for trusting us with your vehicle needs, we look forward to seeing you again soon!

Byers Toyota responded

Thank you for your kind words and 9 years of loyalty, it means a great deal to all of us here at Byers Toyota! We highly value the trust our customers show in us and are dedicated to providing exceptional service by working together as one team. We’re so glad you get the same feeling from your visits with us. Your endorsement of our business to family and friends is invaluable and we truly appreciate your recommendation. Thank you again for taking the time to share your positive experience with us- we look forward to many more years of fantastic service!

Byers Toyota responded

Thank you for taking the time to share your experience at Byers Toyota, we appreciate hearing what our customers have to say. We are pleased you were able to discover and repair the problem under warranty and glad Scott was able to provide helpful assistance. We apologize that we weren't able to offer a dealer car or free rental and regret that the repair took longer than expected. Rest assured that we take customer feedback seriously and use it to continually improve our services. Thank you for the kind words regarding Scott - that means a lot! Thank you for being a loyal customer of Byers Toyota, we look forward to seeing you again soon.

Byers Toyota responded

Thank you for taking the time to write such a wonderful review of Byers Toyota, we really appreciate your kind words. Here at Byers Toyota, our commitment is to provide exemplary service and build lifelong relationships with each of our customers-- it's so gratifying to hear of our team fulfilling this promise. We also understand that being able to trust your dealership is key when making those purchasing decisions, and we are pleased to see that you had a positive experience with us. We look forward to continuing to serve you and your family in the years ahead.