HENRY DELGADO | Page 27

Thanks Henry for the great customer service. You are a true professional. If you need service on your Toyota, go see Henry. Thanks again, Tim S You are a true professional. If you need service on your Toyota, go see Henry. Thanks again, Tim S More

Print

Since the beginning this dealership has been bad. They lack service. To purchase the vehicle, I went online to compare and contrast with different vehicles and different dealers. Other said Al Hendri They lack service. To purchase the vehicle, I went online to compare and contrast with different vehicles and different dealers. Other said Al Hendrickson was wonderful, they lied. The vehicle was in transit when I put a down payment on it. They called me a couple of weeks later to let me know that it was in. I made and appointment for 9am on a Saturday. After arriving, I was told my sales person was not there yet and would arrive around 9:30am. Apparently, my time is not valuable to the dealership. I said no, I made the appointment for 9. I asked for a different sales person. Sales manager came to me and asked if I would be patient and wait for the sales person. I said no. My appointment is at 9am, and if the sales person is not due until 9:30, then I should have been told. I asked for my down payment to be returned and miraculously a different sales person was available. I purchased the Grand Highlander. Next, 2 weeks later, I returned to the dealership and told them my key fob was not working. Since, I still only have 1, that was a problem. The sales desk sent me to a sales manager, who sent me to a sales person, who sent me to the service desk, who then sent me back to the original starting point. Each time, I told them my key fob did not work and each time they asked me how old it was, and I repeated each time that it was two weeks old. Finally, the service person said we could try and replace the battery. The sales desk said, okay, do that. The service person said he needed some sort of ticket. Finally, got the ticket and was brought back to the parts sales desk. Asked for a new battery, he said that will be $20. I said no, the key fob is only 2 weeks old. After some back and forth between the parts sales person and the service person, I got a new battery. Still haven't received the 2nd key fob. At the same time, I purchased the cross bars and paid $500. Since I could have purchased them for less anywhere else, I thought this included installation. I asked to have them installed after the oil change and they wanted to charge me another $460. This is without asking me first. I would have said no and returned the cross bars. I told them to remove the cross bars and give my my money back. I was then given a "deal" to have the installation done for $229. This is all a load of crap. Al Hendrickson lacks service. They will sell you a car, set you afloat down the river without a paddle. Good luck to anyone using this dealership. Must be a rather high turnover rate since I don't see any of the people I have dealt with in the past or today. More

Print

OUTSTANDING experience with Dexter Marshall in Sales and Henry Delgado in Service. All employees are friendly and welcoming but these two make Al Hendrickson a keeper for us. They listen, underpromise and o Henry Delgado in Service. All employees are friendly and welcoming but these two make Al Hendrickson a keeper for us. They listen, underpromise and overdeliver, and make a stressful experience actually pleasant. Highly recommend this dealership and these representatives in particular. We are, and will continue to be, loyal customers! More

by ngarbutt2016 Verified Customer Verified Customer

Print

I took my car to service on two occasions, they did not rotate the tires, saying that they had. I think you can get better prices at other dealerships. rotate the tires, saying that they had. I think you can get better prices at other dealerships. More

by IGOR Verified Customer Verified Customer

Print

I have always enjoyed using Al Hendrickson Toyota. Guys are polite and friendly. One item was amiss. my mile wise plug in from insurance company was not reattached. I am glad I saw it on the door t Guys are polite and friendly. One item was amiss. my mile wise plug in from insurance company was not reattached. I am glad I saw it on the door the following day. I ended up reattaching it, but I would have preferred that whoever removed it should have replaced it. It is easy to forget such a plug, but it could have been placed in a more conspicuous place like on the dashboard. More

by judigannon Verified Customer Verified Customer

Print

Henry Delgado como siempre cuidando de mi carro! Gracias por tu buena y rápida atencion! Gracias por tu buena y rápida atencion! More

by MERYC466 Verified Customer Verified Customer

Print

great service from Mr Marcos. Congratulations to the whole team service. Tank you! Good day Congratulations to the whole team service. Tank you! Good day More

by ECARNELOS Verified Customer Verified Customer

Print

Thank you very much for you service in my last visit. I appreciated all your help. I appreciated all your help. More

by ruthfloresh Verified Customer Verified Customer

Print

They are very nice and prompt at the services, they don’t push but the will let you know what is need it to take care of push but the will let you know what is need it to take care of More

by CARMENHINES7 Verified Customer Verified Customer

Print

They are the best I have ever dealt with. Wouldn’t go anywhere else. Using them for years. Wouldn’t go anywhere else. Using them for years. More

by FLORRIE.GERBER Verified Customer Verified Customer

Print