Hailee Politz

Toyota of Scranton responded

KENT.GLATZ203, Thank you for your wonderful review! We're honored that you chose us for your vehicle purchase and continue to trust us with your service needs. Providing punctual, respectful, and friendly care is what we strive for every day. We truly appreciate your loyalty and look forward to being here for you throughout your Toyota journey. Safe travels, and we'll see you at your next visit! Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

PALMIRAMILLER, Thank you for sharing your experience! We're delighted to hear you enjoyed the excellent service, welcoming atmosphere, and friendly team. It's great to know that what started as a quick oil change turned into an enjoyable visit with lunch and a cold drink along the way. We appreciate your business and look forward to welcoming you back to Toyota of Scranton for your next visit! Warm regards, MJ Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

KRIS8906, Thank you for your kind review! We're delighted to hear that you received great service and were kept informed throughout your visit. Clear communication is an important part of the experience we strive to provide. We're especially pleased to hear that Hailee made such a positive impression with her kindness and knowledge. We'll be sure to share your compliments with her. Thank you for choosing Toyota of Scranton. We appreciate your business and look forward to serving you again in the future! Warm regards, ~The Service Team Toyota of Scranton

Toyota of Scranton responded

HBUCK9, Thank you for taking the time to share your experience! We're glad to hear that our team kept you informed throughout your visit and that you found our waiting area comfortable. Providing clear communication and a welcoming environment are both important parts of the experience we strive to deliver. We appreciate your feedback and look forward to serving you again at Toyota of Scranton! Warm regards, ~The Service Team Toyota of Scranton

Toyota of Scranton responded

DBRODERICK0, Thank you for your feedback. We're happy to hear that Hailee has been pleasant, straightforward, and easy to work with. We'll be sure to share your kind words with her. We also appreciate your comments regarding the cost of service. We understand that vehicle maintenance and repairs can be a significant expense. Our goal is always to provide quality workmanship, genuine Toyota parts, and transparent recommendations so our guests can make informed decisions about their vehicles. Thank you for choosing Toyota of Scranton. We value your business and look forward to serving you again. Warm Regards, ~The Service Team Toyota of Scranton

Toyota of Scranton responded

Hi John, Thank you for sharing your experience! We’re so glad to hear Matthew provided polite and professional service, answered all of your questions, and kept you informed throughout your visit. Clear communication and keeping our guests updated are so important, and we appreciate you recognizing his efforts. Thank you for choosing Toyota of Scranton! Warm regards, ~The Service Team Toyota of Scranton

Toyota of Scranton responded

ewan(mary). Thank you for your kind words! We truly appreciate your continued trust in our team. Providing professional, informative service and keeping our guests updated throughout their visit is very important to us. We’re glad to hear your experience reflected that both in person and over the phone. Thank you again for choosing Toyota of Scranton. Warm regards, ~The Service Team Toyota of Scranton

Toyota of Scranton responded

SPAIKHY, Thank you for the 5-star review! We appreciate your understanding while we completed the recall work—it means a lot to us. We’re glad everything met your expectations and that you had a positive experience with our team. If you ever need anything in the future, we’re always here to help! Warm regards, ~The Service Team Toyota of Scranton

Toyota of Scranton responded

Sheila91, Thank you so much for your incredible loyalty—it truly means the world to us! No matter where you are, knowing you would still choose Toyota of Scranton says everything about the trust you’ve placed in our team. We’re so glad our customer service and communication have made a lasting impression. That’s exactly what we strive for every day. We sincerely appreciate you and look forward to continuing to take great care of you whenever you need us! Warm regards, MJ Preno Vice President of Guest Experience

Toyota of Scranton responded

RODYOUNG158, Thank you for taking the time to share your experience and for choosing Toyota of Scranton again for your second Tacoma. We truly appreciate your loyalty. We understand how concerning it can be when issues arise, and I’m glad to hear our team has been able to provide guidance along the way. Please know we’re here to help and will continue working with you to ensure everything is addressed as smoothly as possible. Thank you again for your trust in our team. Regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton