Hailee Politz

Toyota of Scranton responded

LISANICK321, Thank you for sharing this. Finding someone who makes every appointment feel easy is exactly the kind of experience we want for our customers, and it sounds like Hailee has done just that for you. We'll pass along how much her work is appreciated. See you next time, The Toyota of Scranton Team

Toyota of Scranton responded

Armyguy60d, Thank you so much for your incredible review and for your many years of loyalty to Toyota of Scranton. We are truly honored to have earned your trust over the years. Congratulations on your new 2026 Toyota Tundra Limited! We're delighted to hear that Noah, Rich, Marco, and Jim each played a meaningful role in making your purchase such a positive experience. Your recognition of their dedication, professionalism, and commitment to finding the right solution means a great deal, and we'll be sure to share your kind words with each of them. Most importantly, thank you for your service to our country as a retired U.S. Government Military member and First Responder. Your support and confidence in our team are privileges we never take for granted. We sincerely appreciate you being part of the Toyota of Scranton family and look forward to serving you for many years to come. Enjoy every mile in your new Tundra! Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

JKATR7, Thank you for your kind words! We're so pleased to hear that Hailee continues to make your visits enjoyable. Her friendly, professional approach and dedication to our guests are qualities we truly value, and we're grateful you took the time to recognize her. We appreciate your continued trust in Toyota of Scranton and look forward to welcoming you back for your next visit! Take care, The Service Team Toyota of Scranton

Toyota of Scranton responded

NAFOLGER79, Thank you for your continued trust and loyalty! We're honored that you've chosen Toyota of Scranton for several vehicle purchases and that we've consistently delivered a great experience. We'll be sure to share your kind words with Hailee—she'll be thrilled to know she made such a positive impression. We truly appreciate your support and look forward to seeing you again! Warm regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

TYCOON0928, Thank you for the wonderful review! We're delighted to hear your service was completed quickly and that the repair met your expectations. It's especially great to know Hailee provided knowledgeable, attentive service and made your visit a positive one. We'll be sure to share your kind words with her. We appreciate your trust in Toyota of Scranton and look forward to seeing you again! Warm regards, The Service Team Toyota of Scranton

Toyota of Scranton responded

KENT.GLATZ203, Thank you for your wonderful review! We're honored that you chose us for your vehicle purchase and continue to trust us with your service needs. Providing punctual, respectful, and friendly care is what we strive for every day. We truly appreciate your loyalty and look forward to being here for you throughout your Toyota journey. Safe travels, and we'll see you at your next visit! Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

PALMIRAMILLER, Thank you for sharing your experience! We're delighted to hear you enjoyed the excellent service, welcoming atmosphere, and friendly team. It's great to know that what started as a quick oil change turned into an enjoyable visit with lunch and a cold drink along the way. We appreciate your business and look forward to welcoming you back to Toyota of Scranton for your next visit! Warm regards, MJ Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

KRIS8906, Thank you for your kind review! We're delighted to hear that you received great service and were kept informed throughout your visit. Clear communication is an important part of the experience we strive to provide. We're especially pleased to hear that Hailee made such a positive impression with her kindness and knowledge. We'll be sure to share your compliments with her. Thank you for choosing Toyota of Scranton. We appreciate your business and look forward to serving you again in the future! Warm regards, ~The Service Team Toyota of Scranton

Toyota of Scranton responded

HBUCK9, Thank you for taking the time to share your experience! We're glad to hear that our team kept you informed throughout your visit and that you found our waiting area comfortable. Providing clear communication and a welcoming environment are both important parts of the experience we strive to deliver. We appreciate your feedback and look forward to serving you again at Toyota of Scranton! Warm regards, ~The Service Team Toyota of Scranton