Hailee made sure that the car was sent to the car wash.
Customer service was excellent as always. Breakfast sandwiches are the best. Keep them coming.
Customer service was excellent as always. Breakfast sandwiches are the best. Keep them coming.
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by JMESSNER219
Verified Customer
Verified Customer
Service Price Transparency
Oct 05, 2026 -
Toyota of Scranton responded
JMESSNER219,
A freshly washed car and a good breakfast sandwich isn’t a bad way to wrap up a service visit! We’re glad Hailee made sure you were taken care of and that you continue to have such positive experiences with our team. We appreciate you coming back to see us!
With Gratitude,
The Toyota of Scranton Team
Very Professional and Super Service.
Hailee Politz delivers excellent customer service and keeps the customers informed, and comfortable. Easy to book appointments.
Hailee Politz delivers excellent customer service and keeps the customers informed, and comfortable. Easy to book appointments.
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by WSLCTHORPE
Verified Customer
Verified Customer
Service Price Transparency
Oct 02, 2026 -
Toyota of Scranton responded
We love hearing that Hailee made your visit such a positive one! Staying informed and feeling comfortable while your vehicle is in our care can make all the difference. We’re also glad getting your appointment scheduled was easy. Thanks so much for taking the time to share your experience!
Best Regards,
The Toyota of Scranton Team
Excellent experience from start to finish!
I brought my Toyota in for its 10,000 mile maintenance and the entire process was quick, professional, and hassle free. They gave me a ride home to w
I brought my Toyota in for its 10,000 mile maintenance and the entire process was quick, professional, and hassle free. They gave me a ride home to wait while work was done then even came and picked me up.
The staff was friendly, knowledgeable and kept me informed throughout the service. Everything was handled efficiently, and I’ll definitely continue bringing my vehicle here for future maintenance. Highly recommend!
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by ANDERSONJRMW
Verified Customer
Verified Customer
Service Price Transparency
Sep 18, 2026 -
Toyota of Scranton responded
Andersonjrmw,
We’re so glad your 10,000-mile service was easy from start to finish. Being able to get you home while the work was completed, keep you updated along the way, and then bring you back when everything was ready is exactly the kind of convenience we want you to have. It means a lot to know you plan to continue trusting our team with your Toyota, and we truly appreciate the recommendation.
With Gratitude,
The Toyota of Scranton Team
I absolutely love Toyota's service department.
Everyone is nice and very friendly. Hailee always keeps me updated during service.
Everyone is nice and very friendly. Hailee always keeps me updated during service.
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by Lisa Janowski
Verified Customer
Verified Customer
Service Price Transparency
Sep 04, 2026 -
Toyota of Scranton responded
Lisa, thank you for taking the time to share such positive feedback! We love knowing you feel this strongly about our service department and that you have a team you’re comfortable returning to. We truly appreciate your continued trust in us.
With Gratitude,
The Toyota of Scranton Team
Hailee is very pleasant and is very good at her job!
I hope I can deal with her every time I come in for an appointment
I hope I can deal with her every time I come in for an appointment
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by LISANICK321
Verified Customer
Verified Customer
Service Price Transparency
Aug 05, 2026 -
Toyota of Scranton responded
LISANICK321,
Thank you for sharing this. Finding someone who makes every appointment feel easy is exactly the kind of experience we want for our customers, and it sounds like Hailee has done just that for you.
We'll pass along how much her work is appreciated.
See you next time,
The Toyota of Scranton Team
Best dealership, Best Service Department, Best service
advisor Hailee.
Toyota of Scranton is by far # 1 dealership in the Northeast.
Thanks to all Toyota of Scranton staff.
advisor Hailee.
Toyota of Scranton is by far # 1 dealership in the Northeast.
Thanks to all Toyota of Scranton staff.
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by Armyguy60d
Verified Customer
Verified Customer
Service Price Transparency
Toyota of Scranton is an outstanding dealership who
provides the very best customer service, sales, and Service Department. I have been a customer with Toyota of Scranton for many years now. I want to
provides the very best customer service, sales, and Service Department. I have been a customer with Toyota of Scranton for many years now. I want to share a huge kudos to the Sales team to include Noah Mihal who was a great help with my recent purchase of the 2026 Toyota Tundra Limited. Noah went above and beyond to assist in the new vehicle purchase.
I would like Toyota of Scranton to know how much I thank the Finance Director Richard LaRussa for his exceptional dedication to his craft and outstanding concern for the customer. Rich worked incredibly hard to help with my purchase of the new 2026 Toyota Tundra Limited. I am extremely grateful for the effort Rich put forth to make this new purchase work for me.
I would also like to thank Marco in Finance who also assisted in explaining everything to me.
I would also like to give a big Kudos to Jim Sales Manager who was a huge help in the recent purchase.
Finally, I would like to thank all who work for Toyota of Scranton that really work very hard to provide great customer service and really are dedicated and attentive to the customer needs.
As a retired U.S. Government Military and First Responder I am very proud to be apart of Toyota of Scranton. You are all outstanding at what you do. I thank you all very much.
Respectfully,
Douglas P. Ruszcyk
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by Armyguy60d
Verified Customer
Verified Customer
Service Price Transparency
Jul 07, 2026 -
Toyota of Scranton responded
Armyguy60d,
Thank you so much for your incredible review and for your many years of loyalty to Toyota of Scranton. We are truly honored to have earned your trust over the years.
Congratulations on your new 2026 Toyota Tundra Limited! We're delighted to hear that Noah, Rich, Marco, and Jim each played a meaningful role in making your purchase such a positive experience. Your recognition of their dedication, professionalism, and commitment to finding the right solution means a great deal, and we'll be sure to share your kind words with each of them.
Most importantly, thank you for your service to our country as a retired U.S. Government Military member and First Responder. Your support and confidence in our team are privileges we never take for granted. We sincerely appreciate you being part of the Toyota of Scranton family and look forward to serving you for many years to come. Enjoy every mile in your new Tundra!
Warm regards,
The Toyota of Scranton Team
It was a pleasure as usual dealing with Haley.
Her friendly professional attitude speaks well of your dealership.
Her friendly professional attitude speaks well of your dealership.
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by JKATR7
Verified Customer
Verified Customer
Service Price Transparency
Jul 02, 2026 -
Toyota of Scranton responded
JKATR7,
Thank you for your kind words! We're so pleased to hear that Hailee continues to make your visits enjoyable. Her friendly, professional approach and dedication to our guests are qualities we truly value, and we're grateful you took the time to recognize her. We appreciate your continued trust in Toyota of Scranton and look forward to welcoming you back for your next visit!
Take care,
The Service Team
Toyota of Scranton
I’ve purchased several vehicles from Toyota of Scranton.
Never had any issues. Service is always great. Hailee is a joy to work with.
Never had any issues. Service is always great. Hailee is a joy to work with.
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by NAFOLGER79
Verified Customer
Verified Customer
Service Price Transparency
Jun 30, 2026 -
Toyota of Scranton responded
NAFOLGER79,
Thank you for your continued trust and loyalty! We're honored that you've chosen Toyota of Scranton for several vehicle purchases and that we've consistently delivered a great experience. We'll be sure to share your kind words with Hailee—she'll be thrilled to know she made such a positive impression. We truly appreciate your support and look forward to seeing you again!
Warm regards,
The Service Team
Toyota of Scranton
service was fast and the repair was well done Hailee was
very good to deal with and very knowledgeable
very good to deal with and very knowledgeable
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by TYCOON0928
Service Price Transparency
Jun 29, 2026 -
Toyota of Scranton responded
TYCOON0928,
Thank you for the wonderful review! We're delighted to hear your service was completed quickly and that the repair met your expectations. It's especially great to know Hailee provided knowledgeable, attentive service and made your visit a positive one. We'll be sure to share your kind words with her. We appreciate your trust in Toyota of Scranton and look forward to seeing you again!
Warm regards,
The Service Team
Toyota of Scranton
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