Hailee Politz | Page 2

Toyota of Scranton responded

DBRODERICK0, Thank you for your feedback. We're happy to hear that Hailee has been pleasant, straightforward, and easy to work with. We'll be sure to share your kind words with her. We also appreciate your comments regarding the cost of service. We understand that vehicle maintenance and repairs can be a significant expense. Our goal is always to provide quality workmanship, genuine Toyota parts, and transparent recommendations so our guests can make informed decisions about their vehicles. Thank you for choosing Toyota of Scranton. We value your business and look forward to serving you again. Warm Regards, ~The Service Team Toyota of Scranton

Toyota of Scranton responded

Hi John, Thank you for sharing your experience! We’re so glad to hear Matthew provided polite and professional service, answered all of your questions, and kept you informed throughout your visit. Clear communication and keeping our guests updated are so important, and we appreciate you recognizing his efforts. Thank you for choosing Toyota of Scranton! Warm regards, ~The Service Team Toyota of Scranton

Toyota of Scranton responded

ewan(mary). Thank you for your kind words! We truly appreciate your continued trust in our team. Providing professional, informative service and keeping our guests updated throughout their visit is very important to us. We’re glad to hear your experience reflected that both in person and over the phone. Thank you again for choosing Toyota of Scranton. Warm regards, ~The Service Team Toyota of Scranton

Toyota of Scranton responded

SPAIKHY, Thank you for the 5-star review! We appreciate your understanding while we completed the recall work—it means a lot to us. We’re glad everything met your expectations and that you had a positive experience with our team. If you ever need anything in the future, we’re always here to help! Warm regards, ~The Service Team Toyota of Scranton

Toyota of Scranton responded

Sheila91, Thank you so much for your incredible loyalty—it truly means the world to us! No matter where you are, knowing you would still choose Toyota of Scranton says everything about the trust you’ve placed in our team. We’re so glad our customer service and communication have made a lasting impression. That’s exactly what we strive for every day. We sincerely appreciate you and look forward to continuing to take great care of you whenever you need us! Warm regards, MJ Preno Vice President of Guest Experience

Toyota of Scranton responded

RODYOUNG158, Thank you for taking the time to share your experience and for choosing Toyota of Scranton again for your second Tacoma. We truly appreciate your loyalty. We understand how concerning it can be when issues arise, and I’m glad to hear our team has been able to provide guidance along the way. Please know we’re here to help and will continue working with you to ensure everything is addressed as smoothly as possible. Thank you again for your trust in our team. Regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

JLCAREY68, Thank you for taking the time to share your kind feedback! We’re so glad to hear that Hailee made such a positive impression. Her welcoming attitude and dedication to taking care of our guests truly mean a lot to our team. We appreciate you recognizing her efforts and thank you for choosing Toyota of Scranton for your service needs. Thank you, ~The Service Team Toyota of Scranton

Toyota of Scranton responded

wampac56, Thank you for sharing your experience with us! We’re so glad to hear that Hailee’s professionalism, kindness, and great personality made your visit an easy and positive one. She truly cares about our guests, and it means a lot to know her efforts stood out. We appreciate you taking the time to recognize her and for choosing Toyota of Scranton! Take care, ~The Service Team Toyota of Scranton

Toyota of Scranton responded

dloftus954, Thank you so much for sharing this! We’re grateful for your trust and for recognizing Hailee’s commitment to taking care of you. She truly works hard to make sure her explanations are clear, her recommendations make sense, and that every service conversation respects your budget. That balance of transparency and consideration is exactly what we strive for. We’ll be sure to share your kind words with her — they will mean a lot. Thank you again for choosing Toyota of Scranton! Warm regards, MJ Preno Vice President of Guest Experience

Toyota of Scranton responded

unhappy2026, Thank you so much for this incredible review! We truly appreciate your loyalty and trust over the years. Hailee is an outstanding Service Advisor, and we’re so glad to hear she continues to go above and beyond to ensure everything is done right and clearly explained. Knowing you have peace of mind when servicing your vehicles means everything to us. Thank you again for choosing Toyota of Scranton—we’re grateful to have you as part of our Toyota family! Warm regards, MJ Preno Vice President of Guest Experience