Ashyia Blakey

Toyota of Scranton responded

PACC9697, It means a lot to know you can consistently count on efficient, thorough service from our team. We are glad each visit has been handled promptly and that you have always felt welcomed and treated with courtesy. Thank you for the A++ review! Best regards, The Toyota of Scranton Team

Toyota of Scranton responded

LISANICK321, Thank you for sharing this. Finding someone who makes every appointment feel easy is exactly the kind of experience we want for our customers, and it sounds like Hailee has done just that for you. We'll pass along how much her work is appreciated. See you next time, The Toyota of Scranton Team

Toyota of Scranton responded

Thank you so much for sharing this, Mary! It's clear this visit felt easy and well taken care of from start to finish, being kept informed every step of the way makes such a difference. Glad Ashley could be part of making that happen for you. We'll be sure to pass along your kind words to her! With Gratitude, The Toyota of Scranton Team

Toyota of Scranton responded

weinperl, Thank you for the fantastic review! We're thrilled to hear you consistently receive fast, courteous, and hassle-free service from our team. Knowing you find us easy to work with and consider us the best around is truly the highest compliment. We sincerely appreciate your support and look forward to providing the same great experience every time you visit! Warm regards, The Toyota of Scranton Team

Toyota of Scranton responded

FALLON1643, Thank you for your kind review! We're delighted to hear that our team was able to accommodate your needs and provide a polite, courteous experience. Putting our customers' interests first is always our goal, and it's wonderful to know that commitment stood out during your visit. We truly appreciate your feedback and thank you for choosing Toyota of Scranton. We look forward to serving you again in the future! Warm regards, Mary Jo Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

lasthing87, Thank you for taking the time to share your feedback. We are sorry to hear that your recent experience did not meet your expectations. We understand how frustrating it can be when there is confusion or disappointment regarding financing terms, especially during what should be an exciting vehicle purchase. While interest rates are ultimately determined by the lending institution based on factors such as credit profile, loan structure, and lender approvals, we recognize that the process may not have been communicated as clearly as it should have been. We are also concerned to hear that you feel your attempts to discuss the matter have gone unanswered. Providing timely follow-up and clear communication is important to us, and we regret that you were left feeling unheard. We would welcome the opportunity to review your concerns further and better understand what occurred. Please contact our management team at your convenience so we can discuss your experience directly. Thank you again for your feedback. It helps us identify opportunities to improve. Regards, ~The Customer Experience Team

Toyota of Scranton responded

LFERRY21, Thank you for the wonderful review! We're delighted to hear that you had an awesome customer service experience. Taking great care of your Toyota Tacoma is important to us, and we're grateful for the trust you place in our team. We appreciate your kind words and look forward to seeing you again soon. Safe travels until then! Take care, ~The Service Team Toyota of Scranton

Toyota of Scranton responded

JIMBO0653, Thank you for sharing your experience! We’re delighted to hear Steven provided outstanding service and made such a positive impression. We’re proud to have him on our team and will be sure to share your kind words with him. Thank you for choosing Toyota of Scranton! Warm regards, MJ Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

KATHOLIC, Thank you so much for sharing this—it truly means a lot to us. We’re honored that your experience with our service center played a role in your decision to purchase your vehicle here. That’s the greatest compliment we can receive. Our team works hard to provide a consistently positive experience, and it’s wonderful to know that came through. We appreciate you choosing Toyota of Scranton and look forward to continuing to take great care of you! Warm regards, MJ Preno Vice President of Guest Experience Toyota of Scranton

Toyota of Scranton responded

Sheila91, Thank you so much for your incredible loyalty—it truly means the world to us! No matter where you are, knowing you would still choose Toyota of Scranton says everything about the trust you’ve placed in our team. We’re so glad our customer service and communication have made a lasting impression. That’s exactly what we strive for every day. We sincerely appreciate you and look forward to continuing to take great care of you whenever you need us! Warm regards, MJ Preno Vice President of Guest Experience