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Hailey Owens
Hailey Owens at Norm Reeves Honda Superstore North Richland Hills
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Hailey Owens

Salesperson

Norm Reeves Honda Superstore North Richland Hills

7551 NE Loop 820
North Richland Hills, TX 76180

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4.9
51 Reviews
4.9

51 Reviews

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51 Reviews of Hailey Owens

March 22, 2025

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Employee Rating

Change in ownership is very evident. Too high of turnover since then. It is clear previous owners ‘Huggins’ was truly focused on customers. Current owners mainly focused on internet rati More

by Busterbear
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Totten, Tim Kellar , Dennis Williams

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Mar 25, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Hello, thank you for sharing your honest thoughts. We're glad that your overall experience was a positive one and will take your feedback into consideration. Honest reviews like yours help us assess how we're doing and continually strive to be better every day.

January 21, 2025

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Employee Rating

Amazing set of people, my whole family got our cars from there and we will continue to purchase vehicles at said establishment. More

by Chance Higgins
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Elizabeth French , Anthony Garcia

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Jan 22, 2025

Norm Reeves Honda Superstore North Richland Hills responded

How flattering that your whole family has relied on our dealership for your cars, Chance! We appreciate your loyalty, and we hope that you're all enjoying your vehicles. If you're in the market for accessories, please reach out. Thank you, and we'll see you soon!

January 17, 2025

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Employee Rating

Hailey and Anthony. Nothing else needs to be said. Best in the business. Hands down More

by nlthomas143
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Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Anthony Hall

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Jan 17, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Congratulations on your new Honda! We love the simplicity of your review, and thank you for the compliments. When you're ready for your first service appointment, we hope to see you at our dealership!

January 01, 2025

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Hailey is amazing! ! We love working with her. She makes the entire process smooth and painless. She is professional and personable. We are repeat Honda customers becaus More

by aperette
Sales Price Transparency
Trade-in Experience
Purchase Time
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Recommend Dealer
Yes
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Jan 02, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Hailey will be so happy to hear that her sales expertise keeps you coming back for more! Thanks for giving us your business, and congratulations on your newest Honda. Let us know when you're ready for your first service appointment.

December 31, 2024

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Employee Rating

They have a great selection of vehicles and we had an excellent customer service experience. More

by Satisfied purchaser!
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Purchase Time
Finance Experience
Recommend Dealer
Yes
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Dec 31, 2024

Norm Reeves Honda Superstore North Richland Hills responded

More options means more opportunities for the perfect ride! Thanks for choosing us for your next car; our team loves hearing when we've hit the mark. Give us a call any time you have questions and we'll be happy to help you further.

November 20, 2024

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My purchase process was smooth and Hailey was a great help. She went above and beyond. Would recommend. More

by Jazz
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: (Andy) Emad Abugoush, Andy Cazares , Macon Huntsinger

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Nov 20, 2024

Norm Reeves Honda Superstore North Richland Hills responded

We wish you happy travels in your new-to-you Acura! Thanks for giving us your business, and we'll pass on your compliments to Hailey. We hope to see you for your first service appointment!

November 05, 2024

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Mike was great and very informative, everyone at the dealership is always nice and friendly More

by Kristingutierrez3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Wright

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Nov 06, 2024

Norm Reeves Honda Superstore North Richland Hills responded

Sounds like you had a successful service visit for your Honda, Kristin! Thanks for letting us know, and we'll pass this on to our staff, including Mike. See you next time!

October 20, 2024

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Employee Rating

The customer service processes have declined since Huggins sold. Hailey is still the best salesperson but when she’s not there, services fail to meet my expectations. More

by tomte33x0
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Kevin Ortega, Yvette Garza

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Oct 21, 2024

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate your feedback and would like to learn more about your recent visit. Please reach out to our general manager, Richard Lennard, at richard.lennard@normreeves.com at a time that works for you.

October 19, 2024

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Employee Rating

Hailey Owens did an awesome job in welcoming us, answering our questions, and guiding us through the purchase. She was very knowledgeable about the Costco Car Purchase program and made the whole pr More

by Tim Davis
Recommend Dealer
Yes

Other Employees Tagged: Tristian Rivas , D Ferguson

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Oct 21, 2024

Norm Reeves Honda Superstore North Richland Hills responded

We’re so pleased to receive your 5-star rating! We're glad to hear that Hailey took great care of you and that you were able to get all the details on the purchase program! We hope to serve you again in the future.

October 18, 2024

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Employee Rating

Excellent service with not a long time to wait. I’ve been buying and taking my Hondas there for years. More

by Higman1961
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Elizabeth French, Anthony Garcia. It’s 5 stars for both.

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Oct 21, 2024

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for the excellent review! We value your business and can’t wait to assist you again.

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