Haley McCulley | Page 4

I’ve been a customer of Haley McCulleys at BCS Toyota for 3 car purchases & a truck so far and she has always been so helpful in getting us into a new vehicle! Her hard-work, dedication & love for her job sh 3 car purchases & a truck so far and she has always been so helpful in getting us into a new vehicle! Her hard-work, dedication & love for her job shines through! 10/10 would recommend her! More

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This review is for the Bryan-College Station Toyota Dealership, and NOT for the vehicle I purchased from them. Their bad behavior towards me made me feel that probably they made a ok-ok deal out of Dealership, and NOT for the vehicle I purchased from them. Their bad behavior towards me made me feel that probably they made a ok-ok deal out of me. Well, coming to my experience, I didn't have a US cell-phone number, so all my conversations/questions/negotiations made before walking-in were made via e-mails. I contacted 20+ Toyota dealerships in 500-mile radius with the exact same specs I need, and got the lowest out-the-door (OTD) price from someone 2-hr drive away. I forwarded their emails to BCS Toyota, which is my local dealership and asked them to match the price, which they did. However, I am very unhappy with the communication skills of the salesperson (Ms. Haley McCulley) I was assigned by the dealership. Most of the times, I had to wait 2-3 days for getting an e-mail reply. Then I was forced to copy my e-mails to the whole sales department, then I used to get a reply. I do understand that salespersons are very busy, but 2-3 days of delay is a bit hard to brush off. Additionally, I was late by 3 days to pickup the vehicle from the day we originally agreed (due to flooding on Interstate-10 on our road-trip, which was allover the news), which I also let them know by e-mails. For that delay, she replied that they would add the vehicle delivered for me on their sale inventory, and I can pick it if it's not sold to someone else. This was unprofessional. I was subjected to this kind of behavior after I paid a $500 reservation fee months before the delivery/pickup dates were discussed. I didn't appreciate this behavior. Additionally, I was financed with a 1% increase from the originally promised rate, for my 3-day delay. I was not communicated that the interest rate would be 1% more if I came 3 days late for my pickup. When I showed that the dealership 2-hrs away (near Austin) is giving for 1% less interest rate, she rudely said, "then go and buy there.. people in Houston lie". That was rude response coming out due to lack of education and experience. Actually, lack of education should give you more humbleness. Well, I didn't walk-in to buy her hospitality, but I didn't walk-in to buy her rudeness either. Just be professional and do your job. Another important advice to the dealership: Please email your customers like me about all plans with full prices, of the extended warranty, gap coverage and other plans you try to add to the final sale. I'm not saying that they are useless. But if you inform your customers ahead that these are optional but can be bought additionally if interested, it gives some time for the customers to research about them, and also shop around for better price in order to accept or deny your sales in an informed fashion. More

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Haley had me in and out within 3 hours with the vehicle I was in love with before stepping on the lot! She was very kind when explaining all the new bell & whistles on the vehicle and gave me her cell number was in love with before stepping on the lot! She was very kind when explaining all the new bell & whistles on the vehicle and gave me her cell number if I needed help later. Dan Shaw in the sales tower gave me a great deal right off the bat and worked with me on my budget. Aaron Douglas was great in finance as he explained everything to me, even explaining some things twice! Lastly, Bobby Hall in service is always great and came and spoke with me before I left after scheduling my first service with him. I wish the women's bathroom was still painted black but other than that, truly exceptional service!! ;) More

by Stormi Verified Customer Verified Customer

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Everyone is very nice. The experience was very good. This is my 3rd Sienna. Thanks The experience was very good. This is my 3rd Sienna. Thanks More

by DILEFLORE Verified Customer Verified Customer

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It was a great first experience at a dealership making it quick and easy. I felt like everything was professional and the customer was the priority! quick and easy. I felt like everything was professional and the customer was the priority! More

by JOSE ALEJANDRO GARZA Verified Customer Verified Customer

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Tanner is awesome. Ashley, at the check in is excellent. Mechanics are messy and it shows when they are finished. Taking reasonable precautions to avoid scratch Ashley, at the check in is excellent. Mechanics are messy and it shows when they are finished. Taking reasonable precautions to avoid scratches, dents and greasy residue on the vehicles is imperative and important to build a dedicated client base. More

by DMVX4 Verified Customer Verified Customer

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Excellent customer service. Halley was absolutely awesome. The staff was great. Will definitely return for repeat business Halley was absolutely awesome. The staff was great. Will definitely return for repeat business More

by THLEE1990 Verified Customer Verified Customer

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Haley is the best salesperson we have ever dealt with. We have bought 5 cars through her and loved every minute. We always recommend her to everyone. Manny is our service guy and is always very thorough a We have bought 5 cars through her and loved every minute. We always recommend her to everyone. Manny is our service guy and is always very thorough and a pleasure to work with. More

by JEFF@JEFFMILLSREALTOR.COM Verified Customer Verified Customer

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