Harald Hagen
Harald Hagen at Lou Sobh Kia

Harald Hagen | Page 3

Service Manager

Lou Sobh Kia

1135 Buford Rd
Cumming, GA 30041

Contact Me
4.8
43 Reviews

Dealership Experience

12 yrs, 8 mos

Industry Experience

36 yrs, 11 mos

Specialties & Trainings

CPR AED

Advanced Wilderness First Aid

4.8

43 Reviews

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43 Reviews of Harald Hagen

February 10, 2026

Dealership Rating
Employee Rating

The process was timely. The wait area was clean, but missing the popcorn and snacks mentioned on the signs. I lack confidence in the conclusion of the technician. I went thr More

by Garthm9
Recommend Dealer
Yes

Other Employees Tagged: Jeff Christian, Jeff Christian

Feb 17, 2026

Lou Sobh Kia responded

Hi Garth, Thank you for sharing your experience with us. We’re glad to hear your visit was timely and that the waiting area was clean. We do apologize that the popcorn advertised wasn’t available when you were here. Our popcorn machine was being repaired at the time, but it’s now fully up and running again — and snacks are always available at the front desk if you ever need them. Thank you for your patience. Regarding your vehicle, we understand how important it is to feel confident in the technician’s assessment. We’ll review this internally to ensure we’re providing clear and accurate guidance moving forward. Thank you again for the feedback — it helps us improve both our service and communication.

Feb 20, 2026

Garthm9 responded

I was invited back to the dealership and the technician explained that there’s 3 fuses connected to the amplifier. Two seem to be going to the amplifier, but the third that was popping the fuses was coming from the amplifier and going to the speakers. He said that it was a somewhat common problem and that I needed to replace the amplifier.

February 09, 2026

Dealership Rating
Employee Rating

Simply the best dealership in metro Atlanta! They always provide superior service along with super smiles. More

by the4acsses
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Britt, Jeff Christian

Feb 12, 2026

Lou Sobh Kia responded

Thank you so much for the incredible compliment! We’re honored to be called the best dealership in metro Atlanta. Our team works hard to provide superior service, so it means a lot to hear that it shows. We truly appreciate your support and look forward to continuing to exceed your expectations at Lou Sobh Kia!

January 02, 2026

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As always great service, fast and no issues. Very good service department and dealership. Recommend them very highly! More

by Tsav10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Britt, Jeff Christian

Jan 05, 2026

Lou Sobh Kia responded

Thank you so much for your review! We are thrilled to hear that you had a positive experience with us. We appreciate your continued support and look forward to seeing you again!

January 01, 2026

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Employee Rating

Very professional automobile dealership focused on service and meeting their customer’s expectations. Their employees worked as a team to find us the car for us. They treat their customers as they w More

by Howard Montgomery
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Jan 14, 2026

Lou Sobh Kia responded

Thank you for the wonderful feedback! We’re glad to hear our team worked together to help you find the right vehicle and delivered the level of service you deserve. Treating customers with care and respect is always our priority, and it means a lot to know that came through. We appreciate you choosing Lou Sobh Kia!

January 01, 2026

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Employee Rating

Jeremy got my van right in line to have a flat tire repaired, without an appointment. Christian shuttled me over to shopping center and returned for me when van was ready. Great service! More

by rkb917fla
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Britt, Jeff Christian

Jan 14, 2026

Lou Sobh Kia responded

Thank you for sharing your experience! We’re glad Jeremy was able to get your van taken care of quickly, even without an appointment, and that Christian made the shuttle service smooth and convenient. We appreciate you choosing Lou Sobh Kia and are happy to hear the service was great!

December 27, 2025

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Employee Rating

Very polite and helpful! . They were very knowledgeable. Clean environment and they were very professional.. More

by denisewgee
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes

Other Employees Tagged: J.D. Burns, Andrew Fabec , Justin Britt, Jeff Christian

Jan 14, 2026

Lou Sobh Kia responded

Thank you for the great feedback! We’re glad you found our team polite, knowledgeable, and professional. We appreciate you choosing Lou Sobh Kia and look forward to serving you again!

December 16, 2025

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The service was great and the waiting time was not long; as soon as I got there, they told me what was going to be done and everything was crystal clear. More

by mjmolinadelgado
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Britt, Jeff Christian

Dec 19, 2025

Lou Sobh Kia responded

Thank you for your 5 star review! We are proud that our team is showcasing their awesome communication skills!

December 15, 2025

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Professional, knowledgeable. All about customer service. On time no trickery. Honest. Don't feel like you are being taken for a ride. More

by brisker40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Britt, Jeff Christian

Jan 15, 2026

Lou Sobh Kia responded

Thank you for sharing your experience with us. Our team works hard to provide honest, transparent, and customer‑focused service, so it’s wonderful to hear that this came through during your visit. We’re glad you felt confident and well taken care of throughout the process. We truly appreciate your trust in Lou Sobh Kia and look forward to serving you again!

December 09, 2025

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Employee Rating

I love how they always greet me warmly upon pulling into the service garage and walk me back to their desk. The waiting area is clean and comfortable with free coffee and water. Service has always been fast More

by andy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jeff Clark , Justin Britt, Jeff Christian

Dec 09, 2025

Lou Sobh Kia responded

Thank you so much for taking the time to share your feedback with us. We appreciate your patronage and value your business! Regards, Harald Hagen Service Manager

December 08, 2025

Dealership Rating
Employee Rating

Drop car off for service and was immediately greeted by Jeff C. Car was done on time and price was same as quoted. Great customer service!! More

by cathywitterskelly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Justin Britt, Jeff Christian

Dec 19, 2025

Lou Sobh Kia responded

Thank you for your 5 star review! We are proud to have Jeff on our team here and look forward to helping you again in the future for all your vehicle needs!

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