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Harold Stone
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Harold Stone | Page 16
Service Manager
Ciocca Toyota of Williamsport
203 Lycoming Mall Dr
Muncy, PA 17756
170 Reviews
170 Reviews
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170 Reviews of Harold Stone
June 26, 2023
An excellent detail service on both of my vehicles. Unfortunately my vehicles were not photographed at pickup and delivery so I have no way of proving that my front license plate was damaged while in t Unfortunately my vehicles were not photographed at pickup and delivery so I have no way of proving that my front license plate was damaged while in their possession. Vehicles are photographed when a customer delivers a car for service. I have been trying to get this process rectified for years, to no avail. More
by CADDIEMAN94
Verified Customer
Helpful 
June 26, 2023
Hello I was there to get repairs done to my Highlander parts were ordered & they came in quickly , I do enjoy the coffee & snack that was offered as well as the quick service of getting my car repaired parts were ordered & they came in quickly , I do enjoy the coffee & snack that was offered as well as the quick service of getting my car repaired More
by SUNMAN8035
June 24, 2023
I love the videos that are sent during the service process. It gives a sense of security that the repairs that are being suggested are truly needed and not just an attempt to gain additional money. process. It gives a sense of security that the repairs that are being suggested are truly needed and not just an attempt to gain additional money. More
by rodmat93
June 22, 2023
Customer/service tech communications need improvement. Lacking that communications, customer used the internet to diagnose the problem for the service department. Two visits were required to effect the re Lacking that communications, customer used the internet to diagnose the problem for the service department. Two visits were required to effect the required maintenance as none of the parts were in stock. On both visits, the vehicle was returned to the customer with dirty smudge marks on the leather driver's side seat and center console. When pointed out to the service rep, there was no offer to clean the seat or center console. A long time ago in a land far away and under previous ownership, protective seat and floor mat covers were installed during service. To be fair, this service experience was not typical of the quality care I've experienced in the past. There is however an old adage that first and last impressions are what people really remember. More
by JAGER65
June 22, 2023
The Brakes were checked out and nothing was found to be wrong with the brakes!! wrong with the brakes!! More
by zippymisty
Other Employees Tagged: John Broome, Kory Eck, Phil Holter, Brent Engleman, Braydon Cross , Nate Ahearn
June 21, 2023
Very disappointing that there was no owner manual in the car . I guess it was to much to ask for one . I got no response to get help with this problem. I’m VERY DISAPPOINTED! car . I guess it was to much to ask for one . I got no response to get help with this problem. I’m VERY DISAPPOINTED! More
by DOUGBOHART.1
Other Employees Tagged: Kory Eck, Timothy Willets, Braydon Cross , Nate Ahearn, Tim willets
June 21, 2023
Quick service, was only there for an hour for a diagnostic check, they gave me a 33% discount on their minimum charge because it was a simple problem, couldn’t be happier diagnostic check, they gave me a 33% discount on their minimum charge because it was a simple problem, couldn’t be happier More
by Kat
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