Harry Sugarman | Page 15

Excellent purchase experience I have purchased many cars over the years and this was the best the best experience that I have had. My wife and I negotiated a purchase of a 2018 GLC I have purchased many cars over the years and this was the best the best experience that I have had. My wife and I negotiated a purchase of a 2018 GLC 300 SUV this summer. We were pretty close on the deal but my wife and I at the last minute decided to hold off until the end of the year. The dealership was very understanding and did not try to pressure us. We came back and expressed an interest in the same deal just before thanksgiving. The sales person said he was having trouble finding a similar 2018 car but found a 2019 car with the same numbers . He made a proposal by email and I countered with a slightly better trade in number on my old car and we had e a deal without my even having to come into the dealership. My wife and I came to the dealership on Black Friday and we closed the deal including all paperwork in less than 3 hours. The closer was very organized and the extra options were clearly presented by him. The dealer Harry Sugerman was very profesiomal and patient with all my wife's questions about the operating features of the car. The building includIng the service area is immaculate and very well organized. We brought the car in to the dealership few days later to have the car paint coated and that went very smoothly. The best thing is that we love our car. I had bought an mercedes ML series SUV years ago and was not that happy with the car. This 2019 SUV is a major improvement. We have owned AUDI Q5s the last 8 years and this GLC is a big step up for us n safely, styling and handling. Looks to me like mercedes has made a clesr concerted effort to jump to the top of the heap in th luxury car market. Mercedes benz Bonita is a great new addition to the Naples car market. Looks like we have found a new home. More

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New purchase service From the moment I pulled into the service department I was treated so well and everything with the loaner was pre arranged so went quickly. Everything From the moment I pulled into the service department I was treated so well and everything with the loaner was pre arranged so went quickly. Everything was outstanding. More

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Used car purchase I purchased a used car from Harry Sugarman and he was great to work with every step of the way. He was very responsive to all of my questions and rea I purchased a used car from Harry Sugarman and he was great to work with every step of the way. He was very responsive to all of my questions and readily followed up on every item that I asked about. More

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Good Experience Everyone I was in contact with was very professional. A different experience. I am happy to recommend the dealership to all my friends that are lookin Everyone I was in contact with was very professional. A different experience. I am happy to recommend the dealership to all my friends that are looking for a quality auto. More

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Recent purchase of new car and had service on recall. Sales effort was very easy with Harry Sugarman and service was fast and easy to drop off car and pick up loaner...no hassle. Thanks, RP Sales effort was very easy with Harry Sugarman and service was fast and easy to drop off car and pick up loaner...no hassle. Thanks, RP More

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Outstanding every step of the way Sales and business staff was a pleasure to work with! I would definitely go back when I want to purchase another car. Harry was honest and very easy t Sales and business staff was a pleasure to work with! I would definitely go back when I want to purchase another car. Harry was honest and very easy to work with. More

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Exceptional Easy process. Each professional is skilled and focused. Hand offs from one area to another made the overall process efficient. Easy to see traini Easy process. Each professional is skilled and focused. Hand offs from one area to another made the overall process efficient. Easy to see training and service are important at this dealership. More

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GLC 300 Coupe Our salesman found the car we were looking for. It arrived less than the time estimated. Our concierge was very helpful. I'd recommend this dealership Our salesman found the car we were looking for. It arrived less than the time estimated. Our concierge was very helpful. I'd recommend this dealership if you are looking for a car. More

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Mercedes experience Harry is a great salesman & made the buying experience painless. Personal & professional guy all around and no wonder he's been in the business for a Harry is a great salesman & made the buying experience painless. Personal & professional guy all around and no wonder he's been in the business for a while. I will definitely refer everyone to him looking for a Mercedes! More

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Excellent Used Car Purchase We purchased a 2013 Cadillac Escalade from this dealership in August 2017. The experience was wonderful. Since we were coming from out of town, we w We purchased a 2013 Cadillac Escalade from this dealership in August 2017. The experience was wonderful. Since we were coming from out of town, we were able to do almost everything over the phone and via email. When we arrived, they had the vehicle fully and impeccably detailed and ready for us to test drive. We were in and out of the dealership in about one hour, including the test drive time. Harry Sugarman was our sales representative. He was wonderful to work with and really went above and beyond for us. This dealership sells very high end vehicles with price points significantly higher than the used Cadillac we bought from them. However, we were treated with respect and as if we were just as valued as someone who buying a pricier new Mercedes. The quality of the used vehicles at this dealership is amazing. Their facilities are beautiful and comfortable. We highly recommend this vehicle and look forward to checking out their used inventory again in a few years from now. More

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