Harveen Toor
Harveen Toor at Norm Reeves Toyota Dallas

Harveen Toor | Page 9

Service Advisor

Norm Reeves Toyota Dallas

9525 E R L Thornton Fwy
Dallas, TX 75228

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4.5
120 Reviews

"Hi , I'm Harveen Toor your trusted Service Advisor delivering exceptional customer service with 5 years of automotive experience I'm passionate about helping you keep your vehicle running smoothly. Committed to providing personalized solutions and building long lasting relationships

Dealership Experience

5 yrs, 2 mos

Industry Experience

6 yrs, 3 mos

Specialties & Trainings

customer service expert, communication specialist

4.5

120 Reviews

Write a Review

120 Reviews of Harveen Toor

June 05, 2025

Dealership Rating
Employee Rating

"Excellent service at Norm Reeves Toyota Dallas! Harveen was knowledgeable and friendly, making the whole experience smooth and hassle-free. Highly recommend! More

by Toyotafan25
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Harveen toor

Jun 05, 2025

Norm Reeves Toyota Dallas responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one. Please don't hesitate to reach out if you need anything else. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

June 04, 2025

Dealership Rating
Employee Rating

"Great experience at Norm Reeves Toyota Dallas! Harveen was my service advisor and he was knowledgeable, friendly, and went above and beyond to ensure my car was serviced to my satisfaction. Highly More

by Autoace25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 04, 2025

Norm Reeves Toyota Dallas responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Norm Reeves Toyota Dallas. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

June 04, 2025

Dealership Rating
Employee Rating

I choose Norm Reeves for my Toyota maintenance because I have found Shelly and Antonio to be honest, fair and considerate of my budget. More

by janlwaffer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 04, 2025

Norm Reeves Toyota Dallas responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

June 02, 2025

Dealership Rating
Employee Rating

I have had a good experience with the service department. The team there is knowledgeable and trustworthy. I have never had to wait more than a hour when dropping my car off and waiting for the service. More

by steveeloy_ortega
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 02, 2025

Norm Reeves Toyota Dallas responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance. LaTris Price-Customer Relations Manager-latris.price@normreeves.com

May 24, 2025

Dealership Rating
Employee Rating

Thank you for taking care of my suv recall greatly appreciated my neighborhood home area More

by tinachap12345
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 24, 2025

Norm Reeves Toyota Dallas responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them. Please don't hesitate to let us know if we can be of further assistance.

May 15, 2025

Dealership Rating
Employee Rating

Service adviser was very helpful in explaining all details and things needed to be done. More

by jimohsalami
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
May 16, 2025

Norm Reeves Toyota Dallas responded

Your support shines as bright as five stars! See you again soon! Thank you! - Norm Reeves Toyota Dallas

May 07, 2025

Dealership Rating
Employee Rating

Outstanding, thank you for great service. I will be back! Staff is wonderful and informative More

by Justin Auchter
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shelly Jackowski, John Pena, Antonio Holmes, Edwin Aguilar, Sergio Leyva , Justin Auchter, Robby Deveer, Carlos Lopez

May 07, 2025

Norm Reeves Toyota Dallas responded

Hi Justin, we're happy to hear that at Norm Reeves Toyota Dallas! We appreciate your recommendation and see you again! Safe travels!

April 28, 2025

Dealership Rating
Employee Rating

When I booked my oil change appointment online, it showed $77, but when I arrived at the dealership, I was charged $95. That wasn't considered or accommodated at time of service, so that was very disappointi More

by tracy.cudjoe
Recommend Dealer
Yes

Other Employees Tagged: Harveen Toor

Apr 29, 2025

Norm Reeves Toyota Dallas responded

I apologize for the discrepancy in pricing during your oil change appointment. We strive to provide transparent and consistent service, so it's disappointing to hear about this oversight. Please reach out if you'd like us to look into this further or address any other concerns you may have. Thank you, LaTris Price - Customer Relations Manager - latris.price@normreeves.com

April 24, 2025

Dealership Rating
Employee Rating

The technician who worked on my car is the issue. I complained of whole lot things that wrong with my car but only some were fix while others was left. Right now my car is awaiting to be towed back t More

by audurahman
Workmanship
Service Time
Recommend Dealer
Yes
Apr 25, 2025

Norm Reeves Toyota Dallas responded

I'm sorry to hear about these concerns. Please reach out directly so we can address this and ensure everything is resolved for you as soon as possible. Thank you, LaTris Price - Customer Relations Manager - latris.price@normreeves.com

April 02, 2025

Dealership Rating
Employee Rating

I’m never coming here again after three years of patronage. A one hour oil change turned into 3.5 hours. This is the third or fourth time this has happened here. I’m also a Toyota HQ employee an More

by trattingly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Antonio Holmes , Carlos Lopez

Apr 04, 2025

Norm Reeves Toyota Dallas responded

Thank you for the review. We're sorry to hear that your experiences with our team have not met expectations. Your feedback is important, and we'll address these concerns to improve our service moving forward. We appreciate your long-term patronage and hope we can regain your trust in the future. Respectfully, LaTris Price - Customer Relations Manager - latris.price@normreeves.com

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