Hazem Radwan
Hazem Radwan at Dana Ford Lincoln

Hazem Radwan | Page 37

SERVICE MANAGER

Dana Ford Lincoln

266 West Service Rd.
Staten Island, NY 10314

4.3
400 Reviews
4.3

400 Reviews

Write a Review

Dealership Experience

7 yrs, 5 mos

Industry Experience

7 yrs, 5 mos

400 Reviews of Hazem Radwan

January 21, 2021

Dealership Rating
Employee Rating

They did a great job of keeping in touch with me until the job was done and had it done in a good amount of time. More

by VincentM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Danielle Barbaria, Marc Brown, Patrick Ciotola, Patricia Farag, Charles Puhan, Michael Varela, Tara Welsome

Jan 21, 2021

Dana Ford Lincoln responded

Thanks for sharing your feedback, Vincent! We're glad you had a great experience with seamless communication! We hope to work with you again in the future!

January 15, 2021

Dealership Rating
Employee Rating

Excellent service and very friendly atmosphere. Keep up the great work. Thank you Feel real comfortable using Lincoln service. My service representative was very friendly and very professional. More

by blueflame16
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Danielle Barbaria, Marc Brown, Patrick Ciotola, Patricia Farag, Charles Puhan, Michael Varela

Jan 19, 2021

Dana Ford Lincoln responded

We're so happy to hear this! Thanks for sharing your feedback on our service team, it means so much to all of us at Dana Ford & Lincoln. See you next time!

January 14, 2021

Dealership Rating
Employee Rating

We love Dana Ford. Steve Riccardone is a great sales manager. Mary Graffeo is a wonderful salesperson. They always make you feel comfortable. We wouldn’t buy a car from anyone else! More

by jhkrlk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Jeff Beyer , Mary Graffeo, Steve Riccardone

Jan 14, 2021

Dana Ford Lincoln responded

Thank you for this rave review! We are thankful to have you as a Dana Ford & Lincoln customer! Steve and Mary will be glad to hear your kind comments. Thanks again and take care!

January 07, 2021

Dealership Rating
Employee Rating

There was an issue with the car loosing coolant fluid. After three attempts at resolving the issue Dwayne chose to think out of the lines and in doing so pinpointed the leak and resolved it. His engunity More

by whatso1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Harley Schick

Jan 07, 2021

Dana Ford Lincoln responded

Thank you for taking the time to share your experience! We're so glad that Dwayne was able to find & resolve the issue, and we can't wait to pass along these kind comments to him. Thanks for your business and we'll see you next time here at Dana Ford & Lincoln!

January 07, 2021

Dealership Rating
Employee Rating

Took our van on on the 4th of December, was told it should be ready on the 7th. Didnt hear anything on the 7th after calling at least and leaving several messages asking for calls to be returned for a More

by matthew.d.burns
Customer Service
Quality Of Work
Recommend Dealer
No
Jan 26, 2021

Dana Ford Lincoln responded

Thank you for reaching out, Matthew. We apologize for any frustration or inconvenience this experience may have caused for you and appreciate your patience throughout the process. If you'd like to speak with us in greater detail, please feel free to contact me directly. Thanks, Keith Curran - Service Director - 718-983-8700 ext 297

January 07, 2021

Dealership Rating
Employee Rating

Car was in the service Dept for 2 weeks for a transmission problem. 2nd time for a 2017 Escape w/ 10,000 miles. Not good. More

by Gump37
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 14, 2021

Dana Ford Lincoln responded

Thank you for this feedback. If you'd like to speak with us in greater detail, please feel free to reach out directly. Thanks, Keith Curran - Service Director - 718-983-8700 ext 297

December 30, 2020

Dealership Rating
Employee Rating

The service department never returned our calls. Our car was at Dana Ford for seven weeks for a repair. In order to receive updates we had to go to the dealership in person. We contacted the Ford Motor Comp More

by adoctor311
Customer Service
Friendliness
Recommend Dealer
No

Other Employees Tagged: Keith Curran

Jan 14, 2021

Dana Ford Lincoln responded

I'm sorry our service department didn't leave a better impression. I will be addressing your feedback with the appropriate parties and taking some time to review procedures to ensure better communication in the future. Please reach out to me directly if you'd like to discuss this further, I'd like the opportunity to help, Keith Curran - Service Director - 718-983-8700 ext 297

December 26, 2020

Dealership Rating
Employee Rating

I had such a great experience at this dealership. I highly recommend it to anyone who’s in the market for a new Ford or Lincoln. Thumbs up More

by wperez0215
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Patrick Ciotola

Dec 28, 2020

Dana Ford Lincoln responded

We are honored to receive your support, thank you! - Dana Ford & Lincoln Team

December 26, 2020

Dealership Rating
Employee Rating

Haz was amazing! He took his time and explained the process. He gave me updates weekly. He the. Explained everything that was done when I picked up the car. More

by mfrabinowitz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 28, 2020

Dana Ford Lincoln responded

Thanks for sharing your positive experience with Haz! He'll be happy to hear your kind words. We appreciate you taking the time to leave a review, from all of us at Dana Ford & Lincoln.

December 20, 2020

Dealership Rating
Employee Rating

Dana Ford Lincoln’s entire staff is wonderful, Very eager to help you with your needs from the purchase to service to just simple questions about the vehicle. I recommend this dealer to all . Go and experien More

by juane806
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ching Poon , Arsalan Saleem, Michael Varela

Dec 21, 2020

Dana Ford Lincoln responded

We are so happy our Dana Ford & Lincoln team earned your five stars. Thanks and happy holidays!

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