Heather Cullen | Page 102

Battery + Cold weather = Dead Battery I had noticed my battery life was close to it's end. While in town I had a meeting and after I finished I had the bad experience that my car would not I had noticed my battery life was close to it's end. While in town I had a meeting and after I finished I had the bad experience that my car would not start. Luckily I had jumper cables and someone was nice enough to help. I called Lou Sobh Honda here in Cumming. Heather Cullen, assisted me quickly to order a new battery for my Infiniti. Within an hour I was up and ready to go! In the past 5 years their service has been excellent and friendly. I highly recommend Lou Sobh Honda in Cumming. More

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Awesome Service Department! I always enjoy pulling into the service area and seeing my name light up on the schedule board! Lol I appreciate that this dealership is so organize I always enjoy pulling into the service area and seeing my name light up on the schedule board! Lol I appreciate that this dealership is so organized. They don't let customers fall through the cracks sitting in the waiting area forgotten like some other dealerships do. Their service personnel have always kept me updated if extra time is needed and give me a complete explanation of what was done to my car. In the past 2 years I have gotten to know Tala Sar who is one of the service department specialists. Tala has been nothing put kind, courteous and extremely helpful especially when I had some electrical issues early on. He really took an interest in my car and made sure that the problem was corrected. I would also like to mention Sales Manager Reza Moshiri. I have purchased a lot of cars over the years and Reza is by far, the most honest, sincere car sales person I have ever worked with. Cars cost a lot of money these days, and he made it happen for me by working with my budget. I almost thought that I was taking advantage of him because her worked so hard to get me in the car I wanted. Thank you Reza! More

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Recommend My visit was good. Very attentive crew. I appreciate their hard work and how they got me out quickly on a very busy Saturday morning. My visit was good. Very attentive crew. I appreciate their hard work and how they got me out quickly on a very busy Saturday morning. More

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Couldn’t have been better! Heather Cullen, service advisor, is very professional & was able to diagnose a battery replacement in conjunction with the shop & get me back on the r Heather Cullen, service advisor, is very professional & was able to diagnose a battery replacement in conjunction with the shop & get me back on the road quickly. Having that kind of service is exceptional & knowing that when I bring my vehicle(s) in for repairs or maintenance is very comforting. Thank you Heather & Lou Sobh!!! More

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Excellent service department! I’ve used Lou Sobh for service a few times. They are always quick to fit me in and offer excellent service at a competitive rate with non-dealer shops I’ve used Lou Sobh for service a few times. They are always quick to fit me in and offer excellent service at a competitive rate with non-dealer shops. I like having Honda parts and expertise (even for my Acura) - they stand behind their work! More

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Oil Change Been in 2X for oil change and tire rotation. Any time I have stepped foot into this dealership, everyone has been so pleasant and courteous! My wait Been in 2X for oil change and tire rotation. Any time I have stepped foot into this dealership, everyone has been so pleasant and courteous! My wait was minimal and I felt both employees were able to find the best available price each time. It is not convenient for me to drive all the way to Cummings, however, these employees make the drive worth it! More

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Very pleasant experience with the 30,000 mile service. The salesman as well as the service personnel are always very upfront with me when answering my questions or concerns, which is not my experience with The salesman as well as the service personnel are always very upfront with me when answering my questions or concerns, which is not my experience with other dealerships. More

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outstanding LOU SOBH is out of the way for me.... it is not really "conveinient"....but it is worth the trip. HEATHER CULLEN is THE BEST. She always takes care o LOU SOBH is out of the way for me.... it is not really "conveinient"....but it is worth the trip. HEATHER CULLEN is THE BEST. She always takes care of me....gets me in and out and makes it all so simple. More

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Friendly service Very friendly staff . They explained clearly and what is required and not All done professionally. Didn’t take time to figure out the issue, so gave Very friendly staff . They explained clearly and what is required and not All done professionally. Didn’t take time to figure out the issue, so gave right options and time of service More

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exceptionl service employees were very courteous and kept me well informed as to what had to be done and status of work completed. I always make my appointments with Hea employees were very courteous and kept me well informed as to what had to be done and status of work completed. I always make my appointments with Heather. I feel very comfortable with her and she explains everything to me. She is very knowledgeable about what is happening . with my car and I really appreciate her. She is quite a capable employee. I never have any problems getting an appointment Everyone is very accommodating. More

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