I have been with Honda and Acura dealers for over 20 years and love helping people and building relationships with guests. The last thing people want is a stressor over a vehicle, and it is always nice to help make a negative situation, turn into a positive interaction.
Read moreDealership Experience
13 yrs, 1 mo
Industry Experience
21 yrs, 5 mos
Languages Spoken
English
1,207 Reviews
Write a Review1207 Reviews of Heather Cullen
July 31, 2018
Excellent experience! I came in for new tires and an oil change. The tire prices were competitive and the service, as always, was impeccable. Bonnie made the whole experien I came in for new tires and an oil change. The tire prices were competitive and the service, as always, was impeccable. Bonnie made the whole experience so easy - she made sure the tires were in stock, set up the appointment at my convenience and explained the breakdown of charges. The service itself was done quickly and I was totally satisfied with the alignment. My Honda feels just like it did new! I have never had my cars serviced at a dealer in the past, but since buying my car from Lou Sobh. I've been back every time. Very clean, well run shop and I continue to get excellent service at good prices. There is no reason to take my car anywhere else. I have been warmly greeted each ti.e I've been in. Also, each member of the service staff has taken a genuine I test in my experience and sought to make sure I was satisfied. On an earlier visit, I had a tire blowout and limped to the shop on my rim. Even though it was 5 million utes before closing, Heather helped me out and had me on my way in no time. She had a smile the whole time! Tala always greets me when I come in whether he's personally helping me or not and he always makes me feel like I'm his most important Customer. David has also been on the floor and checking in with me at every visit. I don't remember a shop anywhere that I've had the service manager do that! Thank you for an excellent experience! More
Other Employees Tagged: David Wikle , Bonnie Massingill, Tala Sar
July 25, 2018
Always Happy EVERY.. (no exaggeration) .. experience with Lou Sobh Honda has been wonderful. Thank you for the awesome customer service! This is the only place I w EVERY.. (no exaggeration) .. experience with Lou Sobh Honda has been wonderful. Thank you for the awesome customer service! This is the only place I will use for my Honda needs. More
July 22, 2018
Oil change The service was done very timely. Heather is an excellent employee. I would recommend her to anyone needing service on a Honda or Acura. I will be The service was done very timely. Heather is an excellent employee. I would recommend her to anyone needing service on a Honda or Acura. I will be back again.. More
July 17, 2018
Best Service Out of all the dealers services I have experienced, Lou Sobh Honda is at the top of the list for best and friendly service. I appreciate their great p Out of all the dealers services I have experienced, Lou Sobh Honda is at the top of the list for best and friendly service. I appreciate their great professional service and advice. More
July 14, 2018
As usual, effortless. Lou Sobh employees are Very pleasant to deal with. No trying to sell unneeded service. We were not left standing there trying to get someone’s attent Lou Sobh employees are Very pleasant to deal with. No trying to sell unneeded service. We were not left standing there trying to get someone’s attention. More
July 04, 2018
Great service! Such caring folks! They even helped me move my car seats from my car into the loaner! They worked hard to get my car back to me before rush hour traff Such caring folks! They even helped me move my car seats from my car into the loaner! They worked hard to get my car back to me before rush hour traffic! More
July 02, 2018
Great! Everyone at this dealership was very professional, friendly and courteous. I would highly recommend this dealership to anyone. If I every need anoth Everyone at this dealership was very professional, friendly and courteous. I would highly recommend this dealership to anyone. If I every need another car I will definitely come back to this dealership. More
Other Employees Tagged: Jacob Lawson , Bob Byczynski, Robert Wilkes
June 23, 2018
Excellent Service as usual The service professionals at Lou sob Honda always make it any easy experience to get your car serviced. They have a courtesy shuttle that will take The service professionals at Lou sob Honda always make it any easy experience to get your car serviced. They have a courtesy shuttle that will take you to run your errands while you wait for your car. I only had to wait an hour for my vehicle but I was productive during that hour thanks to their courtesy shuttle driver taking me where I needed to go. Heather is an excellent service advisor!!! She always takes care of me and explains everything in detail about what was done. They are all outstanding at Lou Sobh ! More
Other Employees Tagged: David Wikle , Driver of shuttle
June 17, 2018
Service on my Pilot Very friendly staff and very helpful. They do a great job on getting the work done in a reasonable time and not having to wait very long to get my car Very friendly staff and very helpful. They do a great job on getting the work done in a reasonable time and not having to wait very long to get my car back to me. More
Other Employees Tagged: Jimmy Harris, Tala Sar
June 14, 2018
Always more than satisfied It was time for some scheduled work so I made my appointment with Heather, no problem. After that Heather just totally takes care of everything. She It was time for some scheduled work so I made my appointment with Heather, no problem. After that Heather just totally takes care of everything. She is professional, thorough, and given that I know so little about cars, VERY KIND. I trust her. Everything was completed in a timely manner, I enjoyed a mocha while I was waiting, and truthfully I cannot think of a think more that, well, PERFECT as usual. More
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