Heather Cullen | Page 105

Quick, effiicent and no hassle. Brought car in for a recall. Service team performed the replacement required, battery sensor, and informed me that my battery had a bad cell. They g Brought car in for a recall. Service team performed the replacement required, battery sensor, and informed me that my battery had a bad cell. They gave me a competitive price, but since my current battery was under warranty, I chose to take it elsewhere for replacement. They gave me a report that indicated the issue and I took it to Advanced for replacement. No hassles or pressure to buy, which is unique to dealerships. I will bring my car in to Lou Sobh for my next service, as I was pleasantly surprised! More

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Surprise Service While I was gone on vacation my adult son borrowed my car. He called me after two weeks to say the battery was dead. I told him to take it to Lou Sobh While I was gone on vacation my adult son borrowed my car. He called me after two weeks to say the battery was dead. I told him to take it to Lou Sobh Cumming and let them check it out. He suggested it would be quicker (for him) to just go to Auto Zone and let them install a new one. I emphasized that I "always" use the dealer for all my automobile servicing and that he should go to the dealer as I suggested. He reported to me later that the dealer (Service Advisor Bonnie) had checked out the battery and it was indeed dead and needed to be replaced. She found that it was covered by the dealer warranty so we received a new battery from Honda. Thank you More

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Routine Maintenance Always prompt and courteous. I like being able to make an appointmrnt for my service and the discount coupons offered on line. Service is quick and Always prompt and courteous. I like being able to make an appointmrnt for my service and the discount coupons offered on line. Service is quick and minimum wait time. Pleasant customer service waiting area. It is quite a drive from my home, but worth it. More

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Quick and Easy I had a scheduled oil change and tire rotation service for my 2015 Honda C-RV. Appointment scheduling over phone was easy and they help me get the tim I had a scheduled oil change and tire rotation service for my 2015 Honda C-RV. Appointment scheduling over phone was easy and they help me get the time slot that works best for me. In my prior visits, I mentioned about the some noise coming from driver window because of run channel was making noise. At that time the vehicle was under warranty but the issue was not found and they were unable to fix the problem. I mentioned the same issue again during my last visit, and they (i guess Heather Cullen) told me that as this was an existing issue that was mentioned in my previous visits, so they will replace the run channel for free, even though the vehicle was out of 3 yrs warranty period. This goodwill and excellent customer care is really appreciated. I got the call back again for the run channel replacement/installation and again it was good experience. Although, the problem was not fixed as they ordered an incorrect part, which is acceptable as such things happen. They have ordered the new part and hopefully I will get it installed/replaced soon Overall I am satisfied and would recommend my friends to avail the good customer care and service offered by Lou Soubh Dealership and their customer service associates. More

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Very helpful I had brake problems on my Odyssey and the service representative was very patient to go over the problems with me, her explanation was very helpful f I had brake problems on my Odyssey and the service representative was very patient to go over the problems with me, her explanation was very helpful for me to determine the priorities. Excellent service!!! More

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Excellent Experience I’v Been coming to Lou Sobh Honda to get my vehicle serviced for over 5 years. They have always provided EXCELLENT SERVICE. I certainly will be return I’v Been coming to Lou Sobh Honda to get my vehicle serviced for over 5 years. They have always provided EXCELLENT SERVICE. I certainly will be returning. More

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Best service from a Honda dealership I have lived in Georgia for 10 years now and have avoided 3 different Honda dealers from bad experiences. Lou Sobh put my dealership issues in the pa I have lived in Georgia for 10 years now and have avoided 3 different Honda dealers from bad experiences. Lou Sobh put my dealership issues in the past with their great service and professional team. My service advisor was the best. Thanks again Heather. Will be back soon. More

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Good experience they have ALWAYS treated me me with reapect, and the service tecks and all employees seem to really like their jobs and are genuanally nice and respec they have ALWAYS treated me me with reapect, and the service tecks and all employees seem to really like their jobs and are genuanally nice and respectful. service is fast and curtious. More

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The service advisor makes the initial impression. I have always been greeted with a smile, and the service work has always been very professionally done. The automobile I came in always left in the s I have always been greeted with a smile, and the service work has always been very professionally done. The automobile I came in always left in the same excellent condition. More

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Confidence bring my cars to Lou Sobh Honda I have been so please bringing my 2003 Honda S2000 & 2017 Honda Accord in for service at Lou Sobh Honda. Heather is very professional & accommodating I have been so please bringing my 2003 Honda S2000 & 2017 Honda Accord in for service at Lou Sobh Honda. Heather is very professional & accommodating & the service technician(s) return my cars running great!!! More

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