Heather Deritis

I had an excellent experience with the BMW West Chester PA service department. I brought my car in for a diagnostic, and the team was very professional and thorough. They not only addressed the issue I cam PA service department. I brought my car in for a diagnostic, and the team was very professional and thorough. They not only addressed the issue I came in for, but also checked my car and discovered a recall I wasn’t aware of. They took care of it right away, saving me time and giving me peace of mind. The service was smooth, efficient, and hassle-free. I truly appreciate the attention to detail and the level of care they provided while my car was with them. Highly recommend their service team! More

by Brenda Romeus Verified Customer Verified Customer

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Professional. Courteous. Attentive. Efficient. Helpful. Clean. Great coffee and snacks. Easy to get to. Timeliness Courteous. Attentive. Efficient. Helpful. Clean. Great coffee and snacks. Easy to get to. Timeliness More

by GAIL.BRANSON Verified Customer Verified Customer

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Heather was amazing, I’ll definitely come back to get my car repaired there. Very happy car repaired there. Very happy More

by Jonathan Verified Customer Verified Customer

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Communication by Heather was great and timely and the car was done on the same day was done on the same day More

by GREG.WOOD Verified Customer Verified Customer

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Dependable, reliable dealer. They sprung into action the moment things looked wrong and fixed it! Recommend Otto’s! They sprung into action the moment things looked wrong and fixed it! Recommend Otto’s! More

by NBHANDAR Verified Customer Verified Customer

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Service department does a great job and Heather is the best! Always helpful, honest and trustworthy! best! Always helpful, honest and trustworthy! More

by GSCOTTOLIN Verified Customer Verified Customer

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I drove past my local dealership to get my car serviced at BMW is Westchester, PA because of the professional environment and staff. Very organized and efficient. at BMW is Westchester, PA because of the professional environment and staff. Very organized and efficient. More

by WEST09 Verified Customer Verified Customer

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Shout Out for my service advisor Heather DeRitis. She was so helpful, professional and personable. She has such nice manner and she listens to all of your concerns. Great job Heather, Thanks for all She was so helpful, professional and personable. She has such nice manner and she listens to all of your concerns. Great job Heather, Thanks for all your help with my Mini Cooper last week. Kathleen Griffith More

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Limited updates Limited updates on vehicle status. Notifying incorrect person on contact list after it being specifically updated. Notifying incorrect person on contact list after it being specifically updated. More

by AMYMASSA Verified Customer Verified Customer

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My biggest concern about getting repairs done at your dealership is the mark up you charge. For instance, the cost of replacing front struts on my BMW at your dealership was over $4000.00. I was able t dealership is the mark up you charge. For instance, the cost of replacing front struts on my BMW at your dealership was over $4000.00. I was able to get the same job done for $1500.00 it was the same thing with tires and brake service. I got the exact same tires that the dealership installed on the front for 50% less to replace my rear tires.i don’t mind paying more to get repairs done at your dealership but not 50% more vs. other shops! More

by VDESHMUKH Verified Customer Verified Customer

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