Janessa Rios
Janessa Rios at Russ Darrow Toyota of West Bend

Janessa Rios

Finance Manager

Russ Darrow Toyota of West Bend

2700 W Washington Street
West Bend, WI 53095

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4.8
44 Reviews

Dealership Experience

7 yrs, 6 mos

Industry Experience

7 yrs, 6 mos

4.8

44 Reviews

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44 Reviews of Janessa Rios

May 16, 2026

Dealership Rating
Employee Rating

From the test drive to the delivery of my new Tacoma this dealership was great to work with. Would definitely recommend. More

by RCTFINLEY
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Noah Luckiesh, Ashton Anderson

May 16, 2026

Russ Darrow Toyota of West Bend responded

Thank you for trusting us with your Toyota Tacoma purchase. We’re delighted the test drive and delivery process met your expectations, and we appreciate your recommendation. We look forward to welcoming you back. Mitchell Darrow mitchell.darrow@russdarrow.com

May 05, 2026

Dealership Rating
Employee Rating

Honest, no come ons, very friendly and customer oriented, would do business with them again. More

by SWGANC
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 05, 2026

Russ Darrow Toyota of West Bend responded

We appreciate you highlighting our honest, friendly service. We’re glad you felt at ease throughout your visit and look forward to assisting you again with any Toyota needs. Mitchell Darrow mitchell.darrow@russdarrow.com

April 08, 2026

Dealership Rating
Employee Rating

I was very impressed with the staff and the deal we worked out. I would definitely purchase another vehicle from them. More

by CHASEWILLIS
Workmanship
Recommend Dealer
Yes

Other Employees Tagged: Mark Bechler , Brandon

Apr 08, 2026

Russ Darrow Toyota of West Bend responded

We appreciate you sharing your experience, and we’re glad you were pleased with the service on your Toyota Tundra and the arrangements made. It’s wonderful to know you’d consider purchasing another vehicle from us. Whenever you need anything, please feel free to stop by or give us a call. Mitchell Darrow mitchell.darrow@russdarrow.com

March 22, 2026

Dealership Rating
Employee Rating

We have purchased and leased many cars from Rissa Darrow. We always feel confident with the cars. We will continue to come here in the future. More

by eric-carlson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 22, 2026

Russ Darrow Toyota of West Bend responded

It’s wonderful to know you’ve trusted us with multiple purchases and leases. We’re glad your used Toyota Corolla continues to give you confidence. We look forward to assisting you again in the future. Mitchell Darrow mitchell.darrow@russdarrow.com

February 10, 2026

Dealership Rating
Employee Rating

The agreed upon rates and pricing were changed while doing paperwork without notice or discussion. The salesman took the key to my car without permission. More

by vanstonedw
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Noah Luckiesh , Ryan something

Feb 14, 2026

Russ Darrow Toyota of West Bend responded

Thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Mitchell Darrow mitchell.darrow@russdarrow.com

January 30, 2026

Dealership Rating
Employee Rating

I have mixed reviews about this place. I've had good and bad experiences. Biggest issue I see is the lack of professionalism in the oil change area by the young employees. It seems as ther More

by lisa.maaco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 31, 2026

Russ Darrow Toyota of West Bend responded

Lisa, thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Mitchell Darrow mitchell.darrow@russdarrow.com

December 20, 2025

Dealership Rating
Employee Rating

We always have a a great experience with Russ Darrow Toyota! From start to finish everything went very smooth and seamless and we would highly recommend Russ Darrow to any of our friends! Thank for maki More

by PAUL@T3MFG.COM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 20, 2025

Russ Darrow Toyota of West Bend responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Mitchell Darrow mitchell.darrow@russdarrow.com

December 07, 2025

Dealership Rating
Employee Rating

Great experience and the entire team were courteous and helpful. Will definitely be my dealer for life. More

by ERIC.DOTSON
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Noah Luckiesh, Heather Gagliano

Dec 07, 2025

Russ Darrow Toyota of West Bend responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mitchell Darrow mitchell.darrow@russdarrow.com

December 04, 2025

Dealership Rating
Employee Rating

Ask for a good car. Got it perfectly mastered. The interaction with dealership was superb. More

by picicato
Service Time
Service Communication
Recommend Dealer
Yes
Dec 04, 2025

Russ Darrow Toyota of West Bend responded

Thank you so much for your kind words, and for taking the time to leave us this wonderful feedback! Mitchell Darrow mitchell.darrow@russdarrow.com

November 11, 2025

Dealership Rating
Employee Rating

Janessa in financing was awesome to work with. She was professional and listened to our needs. Mason, the sales rep, was not helpful. He seemed even irritated working with us. He would not wash th More

by CHADF0
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mason Tuma

Nov 11, 2025

Russ Darrow Toyota of West Bend responded

Thank you for taking the time to share your thoughts on working with our team. If you would like to further discuss your visit, Chad, feel free to contact us at your convenience. Mitchell Darrow mitchell.darrow@russdarrow.com

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