Mitch Darrow
Mitch Darrow at Russ Darrow Toyota of West Bend

Mitch Darrow

General Manager

Russ Darrow Toyota of West Bend

2700 W Washington Street
West Bend, WI 53095

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4.7
15 Reviews

I am honored to be the 3rd generation serving the West Bend community at the Russ Darrow West Bend dealerships (Toyota, CDJR, Nissan). It is of the utmost importance to me that we provide exceptional customer service to our community and offer a place for everyone to enjoy visiting and accomplishing their automotive needs.

Dealership Experience

2 yrs, 5 mos

Industry Experience

27 yrs, 4 mos

Specialties & Trainings

Customer Experience

National Automobile Dealer Association

View more specialties & trainings
4.7

15 Reviews

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15 Reviews of Mitch Darrow

May 13, 2026

Dealership Rating
Employee Rating

Amazing customer service while welcoming and knowledgeable. I would highly recommend them for someone shopping vehicles. More

by rjohnson60
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cole Lutz, Matthew Buettner

May 13, 2026

Russ Darrow Toyota of West Bend responded

Thank you for sharing your experience. We’re glad our team made your Toyota Tundra purchase both welcoming and informative. We appreciate you recommending us to others and hope you enjoy every mile in your new truck. Mitchell Darrow mitchell.darrow@russdarrow.com

May 05, 2026

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Employee Rating

Very quick customer service, made buying my car very easy, no mindless waiting like at other dealerships More

by Michael Aguirre
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
May 05, 2026

Russ Darrow Toyota of West Bend responded

Thank you for noting our quick service and straightforward process when you bought your Honda. We’re glad we could get you behind the wheel promptly without any unnecessary waiting. Mitchell Darrow mitchell.darrow@russdarrow.com

March 22, 2026

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Employee Rating

We have purchased and leased many cars from Rissa Darrow. We always feel confident with the cars. We will continue to come here in the future. More

by eric-carlson
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Mar 22, 2026

Russ Darrow Toyota of West Bend responded

It’s wonderful to know you’ve trusted us with multiple purchases and leases. We’re glad your used Toyota Corolla continues to give you confidence. We look forward to assisting you again in the future. Mitchell Darrow mitchell.darrow@russdarrow.com

January 17, 2026

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Russ Darrow is awesome! Matthew and Cole were absolutely fantastic to work with. Extremely knowledgeable about the cars & trucks I was looking at, and the different paymen More

by Joel Ongert
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cole Lutz, Matthew Buettner

Jan 17, 2026

Russ Darrow Toyota of West Bend responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Mitchell Darrow mitchell.darrow@russdarrow.com

December 28, 2025

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Employee Rating

Worked out a great deal on a 2025 Toyota rav 4. Everyone at the dealership were very friendly and helpful More

by DROSTFAM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cole Lutz

Dec 28, 2025

Russ Darrow Toyota of West Bend responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience! Mitchell Darrow mitchell.darrow@russdarrow.com

December 20, 2025

Dealership Rating
Employee Rating

We always have a a great experience with Russ Darrow Toyota! From start to finish everything went very smooth and seamless and we would highly recommend Russ Darrow to any of our friends! Thank for maki More

by PAUL@T3MFG.COM
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Dec 20, 2025

Russ Darrow Toyota of West Bend responded

Thank you so much for taking the time to share your feedback with us. We are delighted to learn about your positive experience! If there is anything else we can do to assist you, please do not hesitate to let us know. We are always happy to help! Mitchell Darrow mitchell.darrow@russdarrow.com

September 24, 2025

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Employee Rating

Very conscientious team at the front desk. Always looking to accommodate. To make the service experience a positive one. Great waiting room as well. More

by brian.douglas.jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Sep 24, 2025

Russ Darrow Toyota of West Bend responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Russ Darrow Toyota of West Bend. Mitchell Darrow mitchell.darrow@russdarrow.com

September 20, 2025

Dealership Rating
Employee Rating

Matthew was outstanding. He was extremely professional and knowledgeable. Same with Cole in the finance department. My entire experience with the dealership was outstanding. More

by jfrank1262
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Cole Lutz, Matthew Buettner

Sep 20, 2025

Russ Darrow Toyota of West Bend responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again. Mitchell Darrow mitchell.darrow@russdarrow.com

July 03, 2025

Dealership Rating
Employee Rating

They have taken care of me and my family for years. Didn’t matter if I was an employee or now on the customer side, everything is always handled and done to a high standard. Parts, back shop, service a More

by TIM.REITZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jul 03, 2025

Russ Darrow Toyota of West Bend responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit. Mitchell Darrow mitchell.darrow@russdarrow.com

May 25, 2025

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Employee Rating

When we were driving home (about 100 miles) after taking delivery of our 2025 Prius we discovered the vinyl case that the owner's manuals should come in was missing. All the manuals were loose in the glove More

by Kinch
Service Communication
Recommend Dealer
No

Other Employees Tagged: Heather Gagliano

May 28, 2025

Russ Darrow Toyota of West Bend responded

Kinch, thank you for your review. We're sorry your visit didn't go as planned, and we'd like to address these issues with our team. If it's possible to discuss your visit in more detail, please send us a message with your contact information so that we can reach out. We strive to make sure that all of our customers leave happy, and it's disappointing to learn that we missed the mark here. Mitchell Darrow mitchell.darrow@russdarrow.com

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