Heather Marciniak
Heather Marciniak at My Auto Import Center
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Heather Marciniak

Subaru Service Advisor

My Auto Import Center

1860 East Sternberg Rd.
Muskegon, MI 49444

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4.6
49 Reviews

Dealership Experience

2 yrs, 4 mos

4.6

49 Reviews

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49 Reviews of Heather Marciniak

April 05, 2023

Dealership Rating
Employee Rating

Excellent customer service. Everyone was very friendly. Waiting room was clean and offers many amenities while you wait. I cannot say enough about Subaru and their care for thei More

by mkglake
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 05, 2023

My Auto Import Center responded

Thank you for the 5 Star review! We're so glad to hear our team created a positive experience for you! We appreciate you trusting us with your business.

March 28, 2023

Dealership Rating
Employee Rating

All the people here are very concerned with making it right! Very helpful and impressive‼️ More

by GMom
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Katie Brown, Sam Six

Apr 03, 2023

My Auto Import Center responded

Thank you for the 5 Star review! We appreciate you trusting us with your business!

March 18, 2023

Dealership Rating
Employee Rating

Ella needs to at least try to know her customers and their cars sending out prices on things that are not billable or under warrenty makes it look like she is just trying to gouge people. I know in the More

by CCE0123
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Heather Mattice, Ella Randall

Mar 20, 2023

My Auto Import Center responded

We appreciate you bringing this to our attention. We've passed your feedback along to our Service Manager. Please let us know if there is anything else we can assist you with. Thank you for trusting us with your business!

March 13, 2023

Dealership Rating
Employee Rating

I always have a very good experience getting any work done on my Subaru Outback at this location. More

by HRAMTH01
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Ella Randall

Mar 14, 2023

My Auto Import Center responded

Thank you for the 5 Star review! We're so glad to hear our team created a positive service experience for you! We appreciate you trusting us with your business.

March 10, 2023

Dealership Rating
Employee Rating

The service was great. I was in and out in less than a half hour for a tire rotation and oil change. I was also able to make my appointment same day! Thank you! More

by caslerre
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 10, 2023

caslerre responded

This is me, thank you!

March 01, 2023

Dealership Rating
Employee Rating

I called with a problem and they got me right into an appointment and had my tire repaired in 10 minutes. Super happy! More

by amandahopkins84
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 01, 2023

My Auto Import Center responded

Thank you for the 5 Star review! We're so glad to hear our team created a positive experience for you! We appreciate you trusting us with your business.

February 28, 2023

Dealership Rating
Employee Rating

They are professional and very helpful and polite people. Did not spend much time in service because jobs were done so quickly. More

by FILE62
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Heather Mattice, Olivia Kasper

Mar 01, 2023

My Auto Import Center responded

Thank you for the 5 Star review! We're so glad to hear our team created a positive experience for you! We appreciate you trusting us with your business.

February 08, 2023

Dealership Rating
Employee Rating

What a Joke this place is. .. From the Service Department to Sales. The young man that work with in sales was fantastic. I chose to not do a survey because I didn't want it to More

by luNA
Recommend Dealer
No

January 28, 2023

Dealership Rating
Employee Rating

Thank you, I appreciate the personal service you provide. !. Heather explained what was found, recommendations and a plan for spring. More

by PSHAFOR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jan 30, 2023

My Auto Import Center responded

Thank you for the 5 Star review! We appreciate you trusting us with your business!

January 25, 2023

Dealership Rating
Employee Rating

Everyone is very friendly in the service department. The actual service takes just a short time and they do a great job. Very happy with my service at My Auto Imports. More

by bhooker1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Larry Ryan

Jan 25, 2023

My Auto Import Center responded

Thank you for the 5 Star review! We appreciate you giving us the opportunity to earn your business!

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