Heather Mattice
Heather Mattice at My Auto Import Center
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Heather Mattice | Page 14

My CPO Service Advisor

My Auto Import Center

1860 East Sternberg Rd.
Muskegon, MI 49444

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4.5
311 Reviews

Employee Video

4.5

311 Reviews

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311 Reviews of Heather Mattice

June 24, 2021

Dealership Rating
Employee Rating

Brought my wifes Subaru in for recall work. As given a 2 hr estimate for repair time. It was done in about a hour and was on my way. More

by dahunt0202
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Byrd Harderman Jr

Jun 25, 2021

My Auto Import Center responded

Thank you for the great review! We love hearing you were pleased with your most recent visit to our dealership. Thank you for trusting The My Auto Group and My Subaru of Muskegon with your business!

June 24, 2021

Dealership Rating
Employee Rating

Always seems friendly, helpful. The dealership is clean and everyone I go for service it is usually expedient and the service people keep you updated. More

by Lindiac
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jun 24, 2021

My Auto Import Center responded

Thank you for the five-star review. We are so happy to hear that you were 100% satisfied with your most recent visit to The My Auto Group. Thank you for trusting our team with your business!

June 24, 2021

Dealership Rating
Employee Rating

Great service department. Everything was done in a timely manner and I was kept informed on what needed to be done and how much it would cost . More

by JHELSEN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Kim Kreuter

Jun 25, 2021

My Auto Import Center responded

Thank you for the five-star review! We love hearing you were 100% satisfied with your most recent visit to My Subaru of Muskegon and with your Service Advisor, Heather Mattice. Thank you for trusting The My Auto Group and My Subaru of Muskegon with your business!

June 24, 2021

Dealership Rating
Employee Rating

Had a great experience. Hannah is a very knowledgeable technician. More

by SHAYLIN0302
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Hannah

Jun 25, 2021

My Auto Import Center responded

Thank you for the five-star review! We love hearing you were given exceptional customer service during your most recent visit to our My Subaru of Muskegon Service Department. Thank you for trusting The My Auto Group and My Subaru of Muskegon with your business!

June 24, 2021

Dealership Rating
Employee Rating

We continue to bring our vehicles here for all maintenance and service. It is worth the drive from Holland! Heather and Byrd have been consistent friendly faces at the shop. The work is efficient More

by MEGAN6340
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Byrd Harderman Jr

Jun 25, 2021

My Auto Import Center responded

Thank you for the great review! We love hearing you were pleased with your most recent visit to our dealership. Thank you for trusting The My Auto Group and My Subaru of Muskegon with your business!

June 24, 2021

Dealership Rating
Employee Rating

Happy with work done but prices seemed quite high for what was done. More

by DALEWI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jun 24, 2021

My Auto Import Center responded

We are very sorry to hear you were not 100% satisfied with your most recent visit. Please contact our Service Director, Javid Zahir via email at jzahir@themyautogroup.com so we may remedy this situation.

June 20, 2021

Dealership Rating
Employee Rating

Service personnel were fine, but the car with the rattle in the roof area and a window that doesn1't always stay rolled up are a problem. Subaru could not fix the problems. Probably buy a different brand, More

by BIL.ROS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Jun 24, 2021

My Auto Import Center responded

We are very sorry to hear you were not 100% satisfied with your most recent experience at our dealership. Please contact our Service Director, Javid Zahir via email at jzahir@themyautogroup.com or Assistant Service Director, Jim Pruitt at jpruitt@themyautogroup.com so we may remedy this situation. We look forward to hearing from you.

June 19, 2021

Dealership Rating
Employee Rating

Great communication from beginning to end when I brought my car in for service. Definitely will recommend to family and friends. Very friendly and helpful. More

by Tavish
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Amanda Solorsano

Jun 23, 2021

My Auto Import Center responded

Thank you for the great review! We appreciate your kind words regarding our team at My Subaru of Muskegon. We love hearing you were given exceptional customer service. Thank you for trusting The My Auto Group and My Subaru of Muskegon with your business!

June 17, 2021

Dealership Rating
Employee Rating

Excellent service! Heather is always so helpful. I have owned 4 Subarus. Would not service them any place else. Was also greeted by the service manager when I arrived. More

by timmermanjodi
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jun 18, 2021

My Auto Import Center responded

Thank you for the five-star review! We are so happy to hear you were given exceptional customer service by our Service Advisor, Heather Mattice, and our Service Director, Javid Zahir. Thank you for trusting our team at My Subaru of Muskegon and The My Auto Group with your business!

June 15, 2021

Dealership Rating
Employee Rating

I appreciate that the services needed are provided in a timely manner- usually in less than the estimated amount of time by providers who are knowledgeable and willing to address my concerns. More

by NVPT5FT
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Jun 16, 2021

My Auto Import Center responded

We are sorry to hear you were not 100% satisfied with your most recent experience. We hope to improve upon your next visit. Thank you for trusting The My Auto Group with your business.

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